Service is its own reward, but awards are nice, too. We’re humbled to be ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power 12 years in a row*! To our customers and 18,500+ crewmembers across our network, we truly couldn’t have done it without you.
Tag: customer service
Hint: A whole lot.
When our Inflight crewmembers Nickeloa, Virginia and Daniel heard that an engaged couple was on board their recent BUR-JFK flight—en route to City Hall in NYC for their wedding— they got ridiculously excited to make the flight special for them. And that’s not all! Virginia volunteered to be the witness at the couple’s wedding! The couple, Rick