As the coronavirus pandemic continues to evolve, watch this personal message from JetBlue President and Chief Operating Officer Joanna Geraghty on how JetBlue is meeting the needs of communities, customers and crewmembers.
Supporting Our Community
During this time of uncertainty, JetBlue remains firmly committed to our mission of Inspiring Humanity and our social impact pillars of community and youth education. We are working with many of our non-profit partners like the Red Cross and Doctors Without Borders to help get medical professionals and much-needed supplies to the places where they are needed most. We are also providing flights to students who need help getting to family and friends. We’re currently accepting requests for humanitarian flights and students needing to get home. To submit a request for your non-profit organization or a current college student in need, email firstname.lastname@example.org for consideration.
Another way we are proud to be supporting the effort is by allowing any of our crewmembers who may work part time as an EMT, firefighter, nurse or other medical provider – the many First Responders who work at JetBlue – to take a leave outside of our normal policies to help out in their communities.
As most school districts across the U.S. are now closed, we know that parents and teachers are looking for options to keep students engaged in learning. Our education partners from both the JetBlue Foundation and our award winning Soar with Reading initiative have provided free tools and tips in the areas of STEM and Literacy. Those resources can be found here:
Providing Travel Flexibility
We know that many of you have had to change your travel plans, so we have extended the windows for free changes and cancellations for both new and existing bookings.
- We are suspending change and cancel fees for all new bookings made by April 30, 2020 for travel through October 24, 2020.
- If you’re already holding a ticket for travel through May 31st, you can change or cancel without a fee, regardless of when you purchased it.
We are working to have your Travel Bank statement updated to reflect the 18 month expiration period and you will receive a confirmation email by mid-April to confirm this update.
We have also extended the deadline for using Travel Bank credits.
- If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27th and May 31st, it will now expire December 31st, 2020.
- If you are issued a new travel credit from a flight purchase between Feb 27th and May 31st, these credits will now have an 18 month expiration period as opposed to the typical 12 months.
Thank You To Our Crewmembers
It would not be possible for us to continue our operation without the dedication of our 23,000 incredible crewmembers. They continue to work day in and day out to keep JetBlue running and we have heard many stories from our customers about the ways our crewmembers are helping to make this challenging time a little easier. We thank them for being so committed to serving JetBlue and our customers during this time.
We are sharing this personal message from JetBlue’s President and Chief Operating Officer, Joanna Geraghty. In this video, she talks about how JetBlue is caring for our customers and crewmembers in the face of the coronavirus pandemic. She also shares some schedule changes and our enhanced coronavirus safety precautions.
Keeping you and our crewmembers safe.
Safety is our first priority at JetBlue, and we have worked diligently with the experts to make sure we are doing our part to slow the spread of coronavirus. For enhanced protection, you will see our crewmembers wearing medical-grade gloves for your safety and theirs. We are also temporarily limiting inflight food and beverage service to minimize touchpoints. Below you will find information on all of what we are doing as well as more about HEPA filter technology aboard all our aircraft.
Reducing our flying to reflect demand.
Based on the coronavirus pandemic, we are seeing fewer bookings, and in an effort to maintain a level of much-needed air service for critical travel, we will be adjusting our flight schedules in the coming months. Based on recent foreign government restrictions and general demand, we must streamline our operation, but we promise to continue to provide our legendary customer service.
Is my flight cancelled?
As we work to consolidate flights and service, we are doing everything we can to minimize impact to our customers’ travel plans and provide as much notice as possible. Over the coming weeks, customers with flight itineraries that need to be adjusted will be contacted by JetBlue via email. Our self-service options will allow customers to accept an alternate itinerary or cancel their itinerary and rebook.
On behalf of everyone at JetBlue, we would like to thank our customers for their loyalty and understanding during this unprecedented time. We will continue to keep you informed here on our blog as the situation evolves and look forward to welcoming you whenever you are ready to travel with JetBlue.