The curb’s a breeze this morning, and the departures lobby is no different. Our new layout for counters and kiosks seems to be working great — no lines in sight! Now that the sun is finally up, you can see just how much natural light streams through the terminal — you really need to experience it to believe it!
This Mother’s Day, we want to take a moment to acknowledge moms everywhere and encourage everyone to support them. For a few such moms, we showed our appreciation by hosting a “Fly Babies” flight, in which customers’ perceptions about babies onboard were turned upside-down, turning tears into cheers at 30,000 feet.
We spent a day with our business partner, Poonai, who helps fuel our aircraft at JFK. Poonai and his team always make sure we have gas, which, in this case, is a good thing!
From the ticket counter to the gate, JFK-based airport operations crewmember Jose loves the bustling atmosphere of Terminal 5 and making our customers smile every day.