Though perhaps we weren’t the first airline to cancel flights in advance of the wintery blast that hit the Northeast and Mid-Atlantic regions this weekend, we were among the few airlines that tried to plan ahead. With only a handful of flights that were not pre-canceled, and lots of communication with our customers- even via Twitter- we were able to stay on top of the changes caused by the unavoidable weather. In addition, we waived change fees and fare differences for all Customers traveling in and out of the the affected BlueCities December 18-20. We hope all are warm!
JetBlue has joined the White House’s American Business Act on Climate Pledge, which includes more than 154 companies from across the American economy demonstrating an ongoing commitment to climate action and voicing support for a strong outcome to the Conference of Parties 21 (COP21) Paris climate negotiations.
Service is its own reward, but awards are nice, too. We’re humbled to be ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power 12 years in a row*! To our customers and 18,500+ crewmembers across our network, we truly couldn’t have done it without you.
You’ve been in their shoes (seat) before.