Architect William Hooper, who worked with us to design JFK’s state-of-the-art T5, is featured in the New York Times sharing the challenges and triumphs of designing airports. “If karma works out right, I may come back in my next life as a little dog,” he says, “something cuddly that everybody loves. In this life, I’m an airport architect, and people either like what you did on a job or hate what you did and, of course, could do it better.”
Service is its own reward, but awards are nice, too. We’re humbled to be ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power 12 years in a row*! To our customers and 18,500+ crewmembers across our network, we truly couldn’t have done it without you.
Red, orange, yellow, green, JETBLUE, indigo, violet.
From the ticket counter to the gate, JFK-based airport operations crewmember Jose loves the bustling atmosphere of Terminal 5 and making our customers smile every day.