Posts Tagged ‘You Can’t Make This Shtick Up’

January 24th, 2011

You Can’t Make This Shtick Up – Home Row

As told by a Customer Support Crewmember: I had a Customer call to have some flights refunded. After being advised the flights he had booked were nonrefundable, he stated he hadn’t meant to book them. He apparently had entered in dummy information to see how much the trip would cost. The dummy information was for […]

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January 17th, 2011

You Can’t Make This Shtick Up – Easy Listening

As told by an Inflight Crewmember: A few months ago I was working a flight from Phoenix to JFK.  A Customer boarded with a dog that was deemed to be for emotional support. Shortly after takeoff, the Customer purchased a headset. It wasn’t for her, it was for her dog! The dog was listening to […]

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January 10th, 2011

You Can’t Make This Shtick Up – Name Calling

As relayed by a Customer Support Crewmember: I changed a flight for Princess Snow White (spelled slightly differently than the Disney character but not used here to protect our Customer’s identity).  She loves her name, uses it as a conversation piece.  She didn’t have a middle name and they came up with it during labor.  […]

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January 3rd, 2011

You Can’t Make This Shtick Up – Issues

As relayed by a Customer Support Crewmember: One day I was speaking with a gentleman with a very thick accent. I was concentrating on every word he was saying to make sure I was getting it right. He repeated the same question three times to which I replied, “Yes sir, you have to wear shoes […]

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December 20th, 2010

You Can’t Make This Shtick Up – Divine Intervention

As relayed by one of our Customer Support Crewmembers: I was helping a Customer in an irregular operation (IROP) situation who was very frustrated. He had a business meeting the next in Santo Domingo but couldn’t get there as scheduled because of the storm. He wanted to know what I was going to do for […]

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December 13th, 2010

You Can’t Make This Shtick Up – Carousel

As told by an Airport Operations Crewmember: On my recent return flight from Orlando to Buffalo, a Customer was talking with her little girl about what would happen when they landed in Buffalo (prior to their road trip home to Toronto). The mother informed her little girl that they would pick up their luggage from […]

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December 6th, 2010

You Can’t Make This Shtick Up – An Itch

As told by a Customer Support Crewmember: I received a call from an older lady from FLL wanting to book a flight.  I was going through the steps but was constantly being interrupted by her asking for a seat on the right side of the plane. She wanted to make sure she got a window […]

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November 29th, 2010

You Can’t Make This Shtick Up – A is for banana?

As relayed by a Customer Support Crewmember: A Customer calls to confirm a reservation and, as she is giving me her record locator, she says, and I quote: “Q as in Cuba…” In defense of the Customer, since the introduction of spell-check into our lives, even the best of us have fallen victim to poor […]

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November 15th, 2010

You Can’t Make This Shtick Up – Toilet Brush

As told by an Inflight Crewmember: I was standing in the aft galley on a flight to West Palm Beach when a woman started to enter the restroom, hesitated, backed out, and turned to me and said, “Do you have a toilet brush?” “Excuse me?” I said. “Do you have a toilet brush?” She repeated. […]

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November 8th, 2010

You Can’t Make This Shtick Up – Fibbing

As told by a Customer Support Crewmember: I received a call asking to cancel a flight and to waive the fee.  When I inquired as to why he said his mother passed away. “Sir, I am so sorry to hear of your loss.  I just need a few pieces of information then I can see what […]

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