JetBlue Blog

In the rare few moments when our Crewmembers aren’t busy making sure that our flights and Customers are taken care of, they break out the fun value (we have five core values that we focus on at JetBlue – Safety, Caring, Integrity, Fun, and Passion). In this case, the pranksters probably had more fun than [...]

As told by one of our pilots: It’s quite common for me to hear “I love your airline!” when I meet someone and they find out I’m a pilot for JetBlue.  Last Wednesday I was driving to work and was unfortunately involved in an accident. Traffic was moving normally and abruptly came to a stop.  [...]

As told by a Ground Operations Crewmember: Enjoying one of my favorite benefits of working for JetBlue, I was flying non-revenue to my hometown of Syracuse, New York. I patiently waited for all the Customers to board and my name was called for a seat assignment. The last few Customers were still in line when [...]

As told by our Airports Crewmember The couple of minutes that we have with each Customer is special to me. I love trying to build rapport with them. This past Saturday morning was a little different than others because of a canceled flight from the night before. We had a few Customers that were frustrated [...]

As told by a Customer Support Crewmember: When I was a reservations agent I received a call from an elderly woman and asked her for her confirmation number.  As most people do, she struggled to come up with words that would represent the letter she was calling out (i.e. B as in baked beans (for [...]

As told by an Inflight Crewmember A Customer who had come onto the plane in a wheelchair was sitting in the front row. I made my usual announcements and performed the safety demo. During my compliance check, I saw that her seat belt wasn’t fastened. I asked her to please fasten her belt, and she [...]

As told by a Customer Support Crewmember: I received a call from a Customer inquiring about flights to New York from Fort Lauderdale. The Customer mentioned that she was flying to New York for her mother’s funeral.  She said that she would be flying ahead of her mother’s casket which was being shipped on a JetBlue flight. I [...]

As told by an Inflight Crewmember: I was working a trip to California and a woman approached me in the back galley and asked if I could please ask the man in front of her to stop farting. I informed the woman that I really am not allowed to do that and she asked me, [...]

As told by an E190 Captain: I was at a hotel in D.C. waiting for the crew van when I saw an elderly lady across the parking lot fall down. I ran over to help her. My first officer was close behind me. I helped her up and ensured she was not hurt. She did [...]

How did the river otter get to Boston’s Logan Airport? “He most likely swam,” said the local Boston news when they reported on the tale of the stray otter that made its way onto the tarmac at Boston’s Logan Airport. It was theorized that the little guy may have been trying to catch a flight [...]