Posts Tagged ‘update’

March 5th, 2012

JetBlue iPhone App: Version 1.1 Now Available!

This week we deployed version 1.1 of our iPhone app into Apple’s iTunes App Store. While the app has been receiving rave reviews, there were was some feedback taken into consideration in order to deliver the highest quality product. Based on comments from the Apple Store’s reviews, and thoughts from our crewmembers, some issues were […]

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August 31st, 2011

Care Team working to provide aid

To help those affected by Hurricane Irene, JetBlue’s Care Team is sending more than 200 of our Wake Up snack boxes to a Red Cross shelter in Pine Hill, NY, located about 90 miles south of Albany. The shelter is located on Belleayre Mountain at Belleayre Ski Center and feeds two small towns in the […]

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August 28th, 2011

Picking Up The Pieces From Irene

By now the majority of the storm formerly known as Hurricane Irene has passed through the New York Metro area and is continuing to lose power as it moves through New England, into the Canadian Maritimes and out to sea. While many of us may have avoided the more serious concerns the hurricane posed, the […]

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April 5th, 2010

An update on our new reservations system

A couple of months have passed since we switched to our new reservations system and- in efforts to be as transparent as possible with you- we wanted to reach out to tell you where we are with things. Switching reservations systems isn’t like changing a light bulb, and it’s not as simple as a flipped […]

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February 5th, 2010

Cutover Update

JetBlue cutover to Sabre on Friday, Jan. 29, 2010. So far, things have been going as expected. We have a robust identification process in place, and we continue to see quick resolution of these problems. However, we still may experience long lobby wait times in our BlueCities and longer hold times at 800-JETBLUE. This morning […]

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February 2nd, 2010

Updated Sabre cutover information

Greetings, JetBlue is now on Day 4 of our cutover to Sabre, our new reservations system, and while we are satisfied with the conversion so far, we know is only the beginning of a several-week process as we gain experience and expertise with the new system. In order to best serve our customers, we’d like […]

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February 1st, 2010

Cutover update

We cutover to Sabre on Friday, Jan. 29, 2010. So far, we are satisfied with the performance and we are taking several steps to reduce hold times for specialty desks in our call center. We ask our customers to arrive 2 hours prior to departure for domestic flights and at least 3 hours prior to […]

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