JetBlue Blog

Albert Hsieh, who works as Coordinator of Airport Scheduling at JFK, was deployed to Santo Domingo as one of the Haiti Relief Team members in order to provide assistance to Crewmembers and Customers coming through the SDQ airport. Below is his story, told in his own words. The three-day deployment started as soon as our [...]

“Great line from our jetblue pilot before take off. “better roll up your windows folks, I am gonna go real fast here.” –@adamkmulti *check back on B6BLOG for more of JetBlue’s favorite tweets, fresh from our Twitter page*

In an article published on The Consumerist yesterday entitled “Mysterious JetBlue Creature Offers Free Tix To Passengers,” Chief People Person Dave Clark was commended for his extraordinary customer service efforts during our cutover to Sabre this past weekend. Dave, along with other Crewmembers, handed out water and donuts to Customers waiting in line at the [...]

In honor of Black History Month, we tip our hats to the innumerable African Americans that have contributed to the United States’ shared history and culture. Instituted in 1926 by writer and historian, Dr. Carter G. Woodson, as a week to bring recognition to this prominent class of persons in the United States, it took [...]

It took Dr. Herold Simon by surprise when he was faced with delivering a baby in Haiti just a couple of weeks ago. Dr. Simon is a trained medical professional, but his area of expertise is hypertension and diabetes. Following the 6.0 aftershock on January 22, this devoted care worker felt he had no choice [...]

While it’s still early in the game and we’ve not yet patted ourselves on the back, others are starting to! Tnooz, a “talking travel tech” blog, published that, “Such reservations systems transitions are massive in scope, and from outward appearances, JetBlue was doing everything right — at least in terms of transparency to the customer.” [...]

If you have never experienced a major system cutover — in the airline business or elsewhere — then it may be difficult to understand just how intense, involved, and insane the process is. Even for the most prepared — as we’d like claim we are — there are thousands of moving parts that need to [...]

Greetings, JetBlue is now on Day 4 of our cutover to Sabre, our new reservations system, and while we are satisfied with the conversion so far, we know is only the beginning of a several-week process as we gain experience and expertise with the new system. In order to best serve our customers, we’d like [...]

Watch CEO Dave Barger as he talks shop to a roundtable of pundits on CNBC about our annual earnings and future plans for expansion. Dave is described by anchorwoman, Melissa Lee, as a “friend of the network.” And for those of us that have met Dave in any capacity, it’s no surprise that co-anchor Dylan [...]

The following is a letter that Customer, Nick Knobil, wrote to our CEO, Dave Barger, about his jetting experience with us during cutover weekend. He is a member of a mission-based church that was returning from relief work in Haiti by way of Santo Domingo. The letter is reprinted here with his permission, in his [...]