Posts Tagged ‘css cutover’

April 5th, 2010

An update on our new reservations system

A couple of months have passed since we switched to our new reservations system and- in efforts to be as transparent as possible with you- we wanted to reach out to tell you where we are with things. Switching reservations systems isn’t like changing a light bulb, and it’s not as simple as a flipped […]

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February 5th, 2010

Cutover Update

JetBlue cutover to Sabre on Friday, Jan. 29, 2010. So far, things have been going as expected. We have a robust identification process in place, and we continue to see quick resolution of these problems. However, we still may experience long lobby wait times in our BlueCities and longer hold times at 800-JETBLUE. This morning […]

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February 5th, 2010

Cutover Update

JetBlue cutover to Sabre on Friday, Jan. 29, 2010. So far, things have been going as expected. We have a robust identification process in place, and we continue to see quick resolution of these problems. However, we still may experience long lobby wait times in our BlueCities and longer hold times at 800-JETBLUE. This morning […]

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February 4th, 2010

Travel Tip: Check in online or via kiosks

Our cutover to Sabre is going pretty well – even the Associated Press says so. Here’s an instant update to the story that just ran: Our kiosks and online check in (via jetblue.com) are running perfectly! Special shout out to our fabulous IT issue ninjas for hunting and killing the gremlins earlier this week.

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February 3rd, 2010

Chief People Officer is a real people person

In an article published on The Consumerist yesterday entitled “Mysterious JetBlue Creature Offers Free Tix To Passengers,” Chief People Person Dave Clark was commended for his extraordinary customer service efforts during our cutover to Sabre this past weekend. Dave, along with other Crewmembers, handed out water and donuts to Customers waiting in line at the […]

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February 3rd, 2010

Cutover coverage makes us blush

While it’s still early in the game and we’ve not yet patted ourselves on the back, others are starting to! Tnooz, a “talking travel tech” blog, published that, “Such reservations systems transitions are massive in scope, and from outward appearances, JetBlue was doing everything right — at least in terms of transparency to the customer.” […]

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February 3rd, 2010

An apt and amusing analogy for cutover

If you have never experienced a major system cutover — in the airline business or elsewhere — then it may be difficult to understand just how intense, involved, and insane the process is. Even for the most prepared — as we’d like claim we are — there are thousands of moving parts that need to […]

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February 2nd, 2010

Updated Sabre cutover information

Greetings, JetBlue is now on Day 4 of our cutover to Sabre, our new reservations system, and while we are satisfied with the conversion so far, we know is only the beginning of a several-week process as we gain experience and expertise with the new system. In order to best serve our customers, we’d like […]

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February 1st, 2010

One touching story, one special Customer, and one outstanding Crewleader

The following is a letter that Customer, Nick Knobil, wrote to our CEO, Dave Barger, about his jetting experience with us during cutover weekend. He is a member of a mission-based church that was returning from relief work in Haiti by way of Santo Domingo. The letter is reprinted here with his permission, in his […]

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February 1st, 2010

Cutover update

We cutover to Sabre on Friday, Jan. 29, 2010. So far, we are satisfied with the performance and we are taking several steps to reduce hold times for specialty desks in our call center. We ask our customers to arrive 2 hours prior to departure for domestic flights and at least 3 hours prior to […]

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