April 17, 2012

Announcing A Codeshare With Japan Airlines (JAL)

We’re cozying up to one of our newest partners, Japan Airlines (JAL) with a codeshare agreement expanding the current interline partnership between our two networks in Tokyo and New York’s John F. Kennedy International Airport as well as Boston’s Logan International Airport.  Customers looking to make a reservation, which will feature JAL’s code on JetBlue-operated flights, can book starting tomorrow, April 18 for travel on or after April 22, 2012.


The start of the new agreement on April 22 coincides with JAL’s brand new service from Boston to Tokyo’s Narita International Airport using the super-efficient Boeing 787 Dreamliner, the first ever nonstop flight from New England to Asia. Japan Airlines offers daily nonstop service to Narita from JFK, and customers may also continue to book tickets for combined interline travel on JetBlue and Japan Airlines through Los Angeles International Airport (LAX), where travellers may connect onward to most major cities in Asia including Bangkok, Beijing, Hong Kong, Kuala Lumpur, Singapore, Seoul, Shanghai, and Taipei.

Via Boston, customers can connect to Tokyo from thirteen U.S. destinations including Buffalo, N.Y.; Baltimore, MD; Fort Lauderdale, Fort Myers, Jacksonville, Orlando, Tampa and West Palm Beach, Fla.; Pittsburgh; Raleigh/Durham, N.C.; Richmond, Va.; and Washington, D.C. (National and Dulles).

At New York, JetBlue offers easy connections between JAL-operated flights and cities including Buffalo, N.Y.; Burlington, Vt.; Charlotte, N.C.; Fort Lauderdale, Fort Myers, Jacksonville, Orlando, Sarasota, Tampa and West Palm Beach, Fla.; Houston, Texas; New Orleans, La.; Portland, Maine; Rochester and Syracuse, N.Y.; and Washington, D.C. (Dulles).

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April 4, 2012

New Partner: LOT Polish Airlines!

Image courtesy of hsivonen on Flickr

Today we announced our newest partner, LOT Polish Airlines, Poland’s flag carrier. The new interline partnership will allow their customers to seamlessly book connections through our home at New York’s John F. Kennedy International Airport and LOT’s hub at Warsaw’s Chopin Airport.

The new agreement offers travellers many new connections between JetBlue’s network in North America and LOT’s network throughout Europe, the Middle East, and Asia.  Now, travellers can book reservations on JetBlue and LOT via their travel professional or via LOT’s call center or website.

LOT offers nonstop service from New York to its hub in Warsaw, where customers can connect to more than 45 destinations across Poland, Europe and the Middle East.  Some of the most popular destinations include Bucharest, Budapest, Belgrade, Kiev, Lviv, Odessa, Riga, Saint Petersburg, Sofia, Tallinn and Vilnius.

In New York, JetBlue offers easy connections between LOT-operated transatlantic flights and many cities along the East Coast including Buffalo; Charlotte and Raleigh/Durham, North Carolina; New York; Pittsburgh, Pennsylvania; as well as many cities in Florida

LOT is one of Poland’s most recognized brands, known for its constant reinvention and great customer service. Over the past year, the airline has redesigned its livery, updated its cabin crew uniform and made multiple enhancements to both its inflight and ground product.  Further, it recently completed an order of up to eight Boeing 787 Dreamliners, making it the first global network carrier in Europe to operate the commercial jetliner. LOT will take delivery of the first two Boeing 787 Dreamliners in 2012.

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April 4, 2012

Our Official Welcome to Long Island City

Mayor Michael R. Bloomberg, Senator Charles E. Schumer and other top government leaders joined our President and CEO Dave Barger in cutting the ribbon on our innovative new home, the latest addition to the vibrant Long Island City community.

The decision to keep our headquarters in New York City was announced in 2010, setting us on a journey to combine into one main corporate support center its former Forest Hills, Queens office where more than 900 crewmembers and business partners worked, with our Darien, Conn. office where approximately 70 crewmembers worked.  Our crewmembers from Darien, who provide transactional financial support for the airline, now work alongside colleagues in Long Island City, bringing 70 jobs to the Empire State.

After an exhaustive multi-state study to determine the best location for its corporate offices, we decided that remaining in our hometown of New York made the most sense. The city is an important part of our heritage and culture, our brand and our customer connection, as well as our operation, with our base at JFK’s Terminal 5 and an expanding operation at LaGuardia Airport.

The decision has been celebrated by the unprecedented joint branding of Milton Glaser’s world-recognized I LOVE NEW YORK logo, solidifying JetBlue’s status as the official hometown airline of New York.

We now occupies approximately 200,000 square feet in the historic Brewster Building in Long Island City.  The Brewster Building has a relevant aviation history.  It was built in 1911 and is where the Brewster Aeronautical Company manufactured the Brewster F2A (a.k.a. The Brewster Buffalo), the first monoplane fighter airplane used by the U.S. Navy in World War II.

Read more about our new transparent workspace
Read more about our environmentally-friendly space
Check out Monday’s story from move-in day
Learn more about our partnership with New York City
Learn more about the design of our cool, new look

More images from our new digs on Flickr

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April 4, 2012

New Office Boasts Transparent Work Space

Working with design firm HLW International, we took great care in designing a welcoming environment for our leased portion of the building.  Our new home was designed to showcase our brand while also offering a connection to our operation.  Elements of our award-winning Terminal 5 and the historic Saarinen Terminal at JFK were incorporated into the new space through the use of expressive curves that suggest flight, bright communal spaces, large scale branded walls and bold pops of color.

Crewmembers and visitors are welcomed into our space by passing through a vibrant blue backlit LED portal leading into a sweeping white curved ceiling reminiscent of the aerodynamic curve of an aircraft and those seen in the original Saarinen Terminal.  The reception area opens up to another sweeping curve that frames the space, with polished white floors contrasting against bold graphics and vivid furniture in the JetBlue brand colors.

Incorporation of elements such as sleek white counters, portal-shaped distraction banding, a check-in kiosk and flight information display screens showing our departing flights at Boston, Fort Lauderdale-Hollywood, New York/JFK, Orlando and San Juan – our five busiest airports – all suggest a sense of flight and a connection to our operations.  The large scale graphics highlight our five core values – safety, caring, integrity, fun and passion – and the value of our mission to bring humanity back to air travel.

Two monumental open staircases create signature features for the space.  Each is three stories tall and provides a seamless internal connection between our floors.  The angular steel and concrete staircases enclosed by glass railings each surround a 40-foot tall, wing-shaped, backlit tower known as the “Wing.” Both Wings are self-standing, exposed structures comprised of 14 ultra-slim bezel TVs stream vibrant imagery, JetBlue graphics and social media conversations, creating an ever changing backdrop and unique atmosphere within the space.

Our office features an open plan with transparency between spaces to allow for a work environment that fosters collaboration.  Some of the unique work areas and furniture features include:

  • Collaborative lounge spaces equipped at each corner of the floors with the technology to support a variety of uses, from large team meetings, to small scale idea sharing and break-out conversations.  Each space is named after a national park, as well as one lounge named after New York’s iconic Central Park.
  • Chat rooms are available for private conversations or phone calls for one or two people.
  • Numerous “touch-down” spaces facilitate idea-sharing among colleagues and visitors, some that include unique media:scape collaboration centers designed by Steelcase.
  • Glass-front offices are kept to the building’s interior, which allows natural light to filter across open workspaces and collaborative areas providing daylight and views for all.
  • Forty-five conference rooms – each named after a city in JetBlue’s growing route network – connect to Steelcase’s RoomWizard® II Scheduling System with touch-screen displays that provide real-time meeting information directly outside each room.
  • Workspace and office furniture by Herman Miller that includes storage units and returns designed specifically for JetBlue.

Similar to the well-known, single-class cabin on its aircraft, our office design highlights the airline’s focus on egalitarianism.  There is one type of open-style workspace for all crewmembers through the manager level.  In addition, modest, glass-front offices of the same size are used by all crewmembers from director to chief executive level.

A major portion of our space is dedicated to a state-of-the-art System Operations Center that manages our 750 flights each day.  A critical part of our business, the space was designed by Graph and Lewent Architecture and is supported by tier three redundant infrastructure to ensure uninterrupted 24-hour operation.  Other elements include ergonomically designed sit/stand desks, natural light harvesting and a feature salt-water fish tank, which is an on-going JetBlue tradition for our System Operations Center.

Our System Operations Center seamlessly transitioned to Long Island City during the weekend of March 24, 2012.  Thanks to more than 1,700 hours of testing and crewmember familiarization, the transition was completely successfully without a single impact to the operation or the airline’s customers.

Construction of our new corporate office was completed on time and on budget.  Construction was managed by Turner Interiors.  Other partners integral to the project included TLM Inc., Gleeds USA Inc. and Comsult Communication.

Read more about our new transparent workspace
Read more about our environmentally-friendly space
Check out Monday’s story from move-in day
Learn more about our partnership with New York City
Learn more about the design of our cool, new look

More images from our new digs on Flickr

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April 4, 2012

Our New Environmentally-Friendly Support Center

We took an environmentally-friendly approach during the construction of our new corporate support center, adding to the Brewster Building’s recognition by the U.S. Green Building Council (USGBC) as having achieved Leadership in Energy & Environmental Design for Existing Buildings (LEED EB) Silver certification, which designates operation of high performance buildings that are environmentally responsible.

In addition, we employed the following environmentally friendly approaches during construction and design:

  • During construction, all demolition was certified at 90% recycled, reducing the amount of waste.  The construction team also reused many existing materials, such as ceiling tiles, sprinkler pipes and other duct work.
  • The open office design lets more natural light permeate the floors.  Providing glass fronts on all offices and conference rooms further increases the flow of sunlight.  These design elements have allowed JetBlue to reduce lighting power usage to just over one watt per square foot.
  • Lights are motion-sensitive. When rooms and work areas are not in use, the lights turn off, reducing energy consumption.
  • All furniture and carpet is made of sustainable, recycled, LEED-certified materials.
  • Providing centralized business centers for printing, copying and faxing reduces the energy consumption of printers and the amount of toner waste.  Excess paper is recycled.
  • All appliances are Energy Star certified and the HVAC system uses high-efficiency motors with economizers.  A central monitoring system controls and balances the HVAC output.
  • Environmentally friendly, LEED-certified cleaning products are used by JetBlue business partners and corporate services teams.
  • Complimentary daily bike storage is offered by MetLife, providing the resources for JetBlue crewmembers to bike to work.
  • Proximity to New York’s subway system and commuter railroads make it possible for approximately 77 percent of JetBlue’s crewmembers who work at the corporate support center to take public transportation.

Read more about our new transparent workspace
Read more about our environmentally-friendly space
Check out Monday’s story from move-in day
Learn more about our partnership with New York City
Learn more about the design of our cool, new look

More images from our new digs on Flickr

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April 2, 2012

We’ve Officially Landed in Long Island City!

Today marks the official first day at our new Long Island City Support Center, the new home for close to 1,000 JetBlue crewmembers.

We're now living in the Brewster Building, where Brewster Buffalo airplanes were once manufactured

Just six miles down the road from our old space in the Big Apple, the new offices are right across the East River from Manhattan, located in the up-and-coming hot spot that is Long Island City.

Check out some of the images of our new digs below and stay tuned for more images from our ribbon cutting on Wednesday!

The fish tank at our System Operations Center

Learn more about our partnership with New York City
Learn more about the design of our cool, new look

More images from our new digs on Flickr

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March 15, 2012

JetBlue’s Creative New ‘Do

Whether you’re traveling with us through New York, Boston, or Long Beach, CA, you might notice a new, cool look. To reflect the sleek graphics and fresh-faced image that we’re preparing for our new home in Long Island City, we’ve embarked on a mission to sprinkle some design dust throughout our network. And whether you’re an artistic type, technical whiz, or a lean mean spreadsheet-making machine—everyone will appreciate JetBlue’s beautiful new ‘do!

While the arrival and departure areas are inspired by our Bubbles tailfin, our designers saw how nicely the coin shape captures the Red Sox logo—a nod to our growing partnership with the organization.

Here's our new ticket counter wall at JFK's T5. Do you see the QR codes? They’re fully-functional!. By scanning the code with a smartphone, you'll be taken to either our Twitter or Facebook page where you can get the most up-to-date information on JetBlue.

Long Beach Airport was designed in the art deco style, and these waves pay homage to that concept. They also give a shout out to our Blueberries tailfin design. And finally, the waves represent the city of Long Beach, and its place on the surf-loving West Coast.

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March 7, 2012

Announcing New Leaders in Operations and Inflight

We’re pleased to announce a new leadership structure for our Operations teams, designed to serve our customers and crewmembers and with even better planning and execution.

Jeff Martin has been named Senior Vice President – Operations for JetBlue, reporting to Chief Operating Officer Rob Maruster, and will be responsible for our safe, efficient and productive operation. In this newly created position, the following departments will report to Mr. Martin: Flight Operations, Technical Operations, Operations Planning & Analysis, and NextGen initiatives. Mr. Martin comes to JetBlue after a 22-year career with Southwest Airlines, most recently as Vice President, Operations Coordination where he oversaw the operation of over 3,200 daily flights and a fleet of 550 aircraft. Mr. Martin is also a pilot who flew the line at Southwest his entire career there, even as he took on a multitude of leadership roles of increasing responsibility. He also served in the Unites States Air Force flying KC-10′s prior to beginning his commercial aviation career.

Mr. Martin graduated with a BS degree in Marketing from Pittsburgh State University. He and his wife Susan will be relocating from Dallas to the New York area and will work out of our new Long Island City Support Center. He is also currently in the process of completing his Airbus A320 type rating and certification.

Alex Battaglia, formerly Vice President-Airports, will continue to report to Mr. Maruster with expanded responsibilities. Mr. Battaglia will now oversee Airports and System Operations (SOC), an area he has led since June on an interim basis.

Mr. Battaglia joined JetBlue in 2007 as Vice President of our JFK Operations in New York. His role expanded to Vice President, Airports in 2009. Mr. Battaglia came to JetBlue after a 24-year career with Delta Air Lines in roles of increasing responsibility, culminating in the position of director of JFK Operations.

Also today, Rachel McCarthy was named Vice President, Inflight Experience, effective April 2. Currently serving as Director, Inflight Field Operations, Ms. McCarthy will report to Robin Hayes, Executive Vice President and Chief Commercial Officer. She will be responsible for cultivating the environment that helps JetBlue’s Inflight crewmembers evolve and deliver the award-winning JetBlue Experience.

Ms. McCarthy joined JetBlue in 2009 as director, Product Development, where she was responsible for creating and implementing a number of innovative products and services, including JetBlue’s Even More Space, EatUp snack boxes and the launch of JetBlue’s partnership with ViaSat, the company powering the airline’s upcoming inflight connectivity offering. Ms. McCarthy began her airline career in 1987 and has held a number of commercial roles of increasing responsibility at Delta Air Lines and United.

Ms. McCarthy succeeds Vicky Stennes, who will retire from JetBlue effective March 31. Ms. Stennes served as JetBlue’s Vice President, Inflight Experience since the role was created in 2003.

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March 2, 2012

Sports Smack Talk on Twitter

A little birdy tweeted that some of the Air Traffic Controllers at JFK are understandably not Red Sox fans. As the largest domestic carrier at New York’s JFK and Boston’s Logan, we’re not shy about our love for teams from both cities.

In fact, we recently celebrated our partnership with the Red Sox with the unveiling of the first Major League Baseball livery, and our New York fans are always excited to spot our Jets livery flying the network.

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February 28, 2012

Now Partnering With Korean Air!

We’re pleased to announce our next interline partnership with Korean Air, which allows travelers to conveniently book connections between our network in The Americas and Korean’s network throughout Asia Pacific.

Effective this week, customers can book tickets for combined travel on JetBlue and Korean Air through New York John F. Kennedy International Airport (JFK), Washington Dulles International Airport (IAD), and Los Angeles International Airport (LAX). Connecting travel can be booked by calling Korean Air reservations or a preferred travel agent.

Day Market in Kunsan, Korea

Korean Air offers daily nonstop service from New York, Washington and Los Angeles to the carrier’s hub at Seoul’s Incheon International Airport (ICN), where travelers can connect onward to 12 Korean cities, more than two dozen Chinese cities, and most major cities in Asia Pacific including Bangkok, Beijing, Hanoi, Hong Kong, Manila, Singapore, Shanghai, Tokyo and Taipei.

In New York, we offer easy connections between Korean Air-operated flights and cities along the East Coast including Buffalo/Niagara Falls, New York; Charlotte and  Raleigh, North Carolina; Pittsburgh, Pennsylvania; and multiple destinations in Florida. From Los Angeles, we offer connecting service to Boston, New York (JFK), and Fort Lauderdale, Florida. From Washington Dulles, we connect to destinations in Florida and throughout the Northeast United States.

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