August 9, 2014

Statement on Flight 704 San Juan – New York (JFK)

Flight 704 SJU – JFK (Airbus 321)
186 Customers/6 Crew

On August 9, Flight 704 SJU-JFK had a rejected take-off at Luis Muñoz Marín International Airport. Customers and Crew were evacuated via slide. No major injuries were reported.

Customers were given the option to be re-accommodated on Flight 8104 SJU – JFK. 

UPDATE [Sunday, August 10; 1825 ET]:  Preliminary reports lead us to suspect that Flight 704 SJU – JFK had a bird ingestion into the #1 engine.

Vuelo 704 SJU – JFK (Airbus 321)
186 Pasajeros/6 Tripulantes

El despegue del vuelo 704 de JetBlue se detuvo el 9 de agosto en el Aeropuerto Internacional Luis Muñoz Marín. Los clientes y la tripulación fueron evacuados a través de los toboganes de emergencia. No se han reportado lesiones graves.

Les ofrecimos a nuestros Clientes la opción de viajar en el vuelo 8104 desde San Juan hacia Nueva York (JFK).

ACTUALIZACIÓN [Domingo, 10 de agosto; 18:25 ET]: Los informes preliminares nos llevan a sospechar que el vuelo 704 SJU – JFK experimentó una ingestión de aves en el motor # 1.

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July 31, 2014

Students “ACE” their introduction to aviation

Earlier this month, the JetBlue Foundation partnered with the Organization of Black Aerospace Professionals (OBAP) for their  annual Aviation Career Education (ACE) Academy initiative at JetBlue’s Hangar and T5 at JFK, as well as, JetBlue University in Orlando. Students from local aviation schools and programs in New York and Oakridge High in Orlando participated. ACE Academy and the JetBlue Foundation have a joint goal – to increase awareness of aviation-related careers among students from underserved areas. According to current statistics, less than five percent of pilots in the commercial aviation industry are women or people of color.

For the third year in a row, ACE Academy students in Orlando visited JetBlue University to learn about the various jobs available behind-the-scenes of an airline. Students also got to experience and fly in the airline’s E-190 simulators. This year also marked the first-ever ACE Academy in New York City. JetBlue Captain Jovan O’Bryant coordinated exclusive opportunities for budding aviators in the Big Apple including a special behind-the-scenes tour of JetBlue’s terminal and maintenance hangar at JFK and a first-hand look at the many roles that keep an airline running.

The JetBlue Foundation also supported initiatives in Chicago and St. Croix. The Chicago program was coordinated by JetBlue Captain Robert Holmes, a product of an ACE Academy. Twenty years ago, Captain Holmes was an ACE Academy student, a step he says encouraged his ambitions to become a pilot. Capt. Holmes credits the ACE Academy with giving him the opportunity to not only tour an aircraft but actually giving him the first chance to fly one.

The ACE Academy includes a curriculum complete with presentations by aviation pioneers such as the Tuskegee Airmen and aviation professionals from a wide range of industry careers. Students also take part in special field trips and conduct a “Discovery Flight,” where they receive hands-on flight training with a certified FAA Flight Instructor.

For more information on OBAP and the ACE Academy initiative, visit the Organization of Black Aerospace Professionals.

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July 15, 2014

On the diversity of culture, faith, and opinions

As New York’s Hometown Airline, we’re no strangers to diverse opinions and cultures. After all, New York is THE cultural melting pot of the world, and New Yorkers are world renowned for their ability to share their opinions. We’re also proud to have customers and crewmembers that represent this rich mix of cultural backgrounds. So being a forward thinking airline with the deepest respect for the various cultures and beliefs of our 30 million customers a year, you can imagine our crewmembers’ collective pain when we’re accused of discriminatory practices, as is the subject of much public discussion stemming from this article in the Palm Beach Post.

The story presented by a customer is certainly riveting, and we understand that many who have read it feel entitled to get all the juicy details. However, out of respect for the privacy of our customers – even those who tell stories we don’t necessarily agree with – we will not share additional details for public discourse and will only say that the story presented in media reports in no way reflects the accounts from our crewmembers or customers on board.

We recognize that many observers of the story desire all the details so they can make their own judgments, and for many their opinion will be set regardless of any additional detail shared. We just request those who do feel the need to pass judgment take a moment to reflect on any of their past experiences with JetBlue and our award winning service, and think about the diversity of the 80,000 daily customers we serve before taking every story they see as fact.

JetBlue does not engage in discrimination on any basis. Maintaining the highest standards of safety for all of our customers and crew is our primary concern and JetBlue’s fundamental value. The decision to remove the customer from the flight in this instance was made in support of that value.

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July 10, 2014

Blue Barrel Sale

FB_960x520We’re offering unbelievable roundtrip fares to/from Boston and Austin, Dallas/Fort Worth, and Houston - at the latest cost of a barrel of oil. Land a low fare from $108 when you book by July 11 and travel August 4 through November 20, 2014. Restrictions apply. Head over to now for details!

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July 1, 2014

Flying today?



In honor of today’s game, JetBlue is helping some customers fly in high spirits. As fun is one of our core values, we are thrilled to join the excitement and cheer on #USA. Customers flying with us today can “goal” ahead and have a free cocktail on us (a)!

Also, those traveling domestically during game time will be able watch it live at 30,000 feet as all JetBlue seats feature personal seatback screens (b). During game time, fans will have plenty of options onboard to watch the game and other sports programming. JetBlue airs more channels of free sports onboard than any other domestic airline including ESPN, ESPN2, ESPNews, ESPNU, NBC Sports, Fox Sports 1 and NFL Network.

JetBlue customers enjoy individual channel surfing with 36 channels of free, live television programming, including most major networks, plus more than 100 channels of SiriusXM Radio for free, as well as JetBlue Features movies on select routes for a small fee within the US. Movies to Caribbean destinations remain free. JetBlue also offers free and unlimited non-alcoholic beverages and snacks on all flights across its 86-city network.

(a) While supplies last. Limit one drink per person. Offer valid on 7/1/2014 only. Selections may vary; not available on flights operating with express or no inflight service (flights under 340 miles). Must be 21 years of age or older to consume alcohol. Please drink responsibly.

(b) Live satellite TV and radio programming is not available on flights outside the contiguous U.S.

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June 6, 2014

Celebrating World Oceans Day

This Sunday June 8th, JetBlue celebrates World Oceans Day, the UN-designated day for the global community to honor our oceans and all that they bring to humanity.

What does the ocean mean to you? Here at JetBlue, we can’t help but think of the beautiful shorelines and pristine beaches the oceans provide at many of our BlueCities. Destinations in Latin America and the Caribbean make up one-third of our route network, and we love being able to bring our customers to these picturesque ocean side locations.

St. Lucia

World Oceans Day also calls worldwide attention to the many threats our oceans face, and asks us to take action in ocean conservation efforts. For example, unsustainable fishing threatens marine biodiversity and the valuable food stocks many people depend on, and ocean acidification occurs as the oceans absorb excess CO2 from our atmosphere, thus changing the chemistry of the water and the biological systems that live there.

This year’s World Oceans Day theme is “Together we have the power to protect the ocean”, reminding us that despite the significant threats to our oceans’ health, collective efforts can go a long way in reversing these trends.  As a part of our collaborative efforts, we’ve teamed up with The Ocean Foundation, Clinton Global Initiative, and Surfrider Foundation to explore a novel approach to keeping Caribbean beaches pristine and trash-free. With 29 destinations in Latin America and the Caribbean, we recognize that the health and appearance of these locations have a direct impact on our revenue. With the help of our partners, we’re working to show the economic value of clean beaches by directly tying the importance of nature to the airline’s main economic measure – revenue per available seat mile (RASM). Once we understand the connection between our revenue and this natural resource, we will then develop business related solutions to marine pollution and conservation. Learn more about this project and our other environmental initiatives by visiting

Join us in celebrating our shared oceans by participating in an official World Oceans Day event, taking a “Selfie for the Sea”, or registering for a beach clean up near you.

Did you know you can vacay the JetBlue way? When you book a JetBlue Getaways vacation package, you’ll score exclusive savings on the flights you love + great hotels.

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May 28, 2014

Inspiring Humanity in the air and on the ground

JetBlue crewmembers volunteered more than 50,000 hours last year. And last month, more than 260 crewmembers were honored for providing over 100 hours of community service and volunteerism at our Third Annual Community Connection Awards & Recognition dinner in Salt Lake City. This once again proves that or crewmembers bringing our ‘Inspiring Humanity’ message to life!  The reception celebrated the Crewmembers who continuously inspire humanity throughout their local communities, and work together to give back.



  • Seven individual winners from our workgroups and support centers received $1,000 grants for the charities of their choice.
  • $10,000 was awarded to Seattle,  Long Beach, JFK and Salt Lake City crewmembers for the charities of their choice.
  • In total, JetBlue donated $48,000 to continue to support nonprofits important to our crewmembers.

A sampling of volunteer initiatives:

  • Seattle crewmembers have done a tremendous amount of volunteerism both as a station and as individual Crewmembers. They have “greened” their neighborhoods, participated in reading events and organized walks in their terminal. The SEA team also does a terrific job of supporting their USO in terminal. Their enthusiasm for bettering their community never ceases and they inspire humanity every day!
  • Our Long Beach, CA inspired our onboard recycling program. This BlueCity worked tirelessly to support youth in the Long Beach area as they volunteered for the local Special Olympics, partnered with a foster care agency to give children in need of some TLC with a great holiday party and walked to raise awareness for Lupus.
  • JFK crewmembers executed our inaugural Blue Horizons for Autism event with Autism Speaks in September, worked with numerous aviation schools to provide a behind the scenes look at JetBlue operations and has one of our strongest teams for Walks for a Cure.
  • Salt Lake City crewmembers logged more than half of all hours logged in 2013.  This Support Center put together a quarter of all JetBlue Sweet Cases donated in 2013, logged more than half of all hours and has 125 Presidential Volunteer Service Award Winners

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May 23, 2014

Be Relax’ed at T5

Last week, we officially welcomed Be Relax and their first New York  spa to T5 at JFK. The spa also marks another milestone – the first-ever blow-dry bar at JFK Airport.

Be Relax’s unique concept spa in New York spans 1,000 square feet and brings a superior feeling of comfort to its customers with a vegetation wall and warm wood elements.

Be Relax offers signature wellness services including Swedish massages, hot-stone massages, foot massages and acupressure chair massages. Additionally, the full service spa also offers beauty-oriented services, such as manicures, pedicures exclusively using OPI Gel color. Be Relax will also offer barbering services.

The T5 Be Relax Spa location features:

  • Two (2) treatment rooms for table massages, facials and hair removal services
  • A hair salon corner
  • Barbering services
  • Exclusive brands including  Dermalogica, Moroccan Oil, Jack Black, Clarisonic, OPI

Next time you’re at T5 and have a little extra time, stop on by and relax. Services can be done in as a little as 10 minutes!  Visit for more information.



Adeline Moya, Chief Operating Officer Be Relax officially cuts the ribbon to celebrate the opening of Be Relax spa in JFK Airport. She’s joined by Nicholas Briest, CEO, Be Relax, Marty St. George, SVP Commercial, JetBlue Airways and Alexandria Dames, GM, Be Relax JFK location.


Customers receive complimentary chair massages at Be Relax in JetBlue’s T5 to celebrate the opening of the spa’s first New York location.



Beauty Bar at Be Relax in JetBlue’s T5.


Relaxation stations at Be Relax in JetBlue’s T5.


A customer receives a manicure at Be Relax in JetBlue’s T5.


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May 14, 2014

We think you’re a ten, too

BlogImageThank you.

To have our customers honor us for customer satisfaction is truly gratifying. To receive that distinction 10 years in a row is both humbling and flattering—we are floored to be ranked “Highest in Customer Satisfaction among Low-Cost Carriers in North America” by J.D. Power.

The 2014 North America Airline Satisfaction StudySM measures customer satisfaction among both business and leisure customers of major North America carriers. The study is based on responses from 11,370 customers who flew on a major North America airline between March 2013 and March 2014. The study was fielded between April 2013 and March 2014, and measures overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees; inflight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation.

We don’t take these accolades lightly, and while we know there’s always room for improvement, it’s an incredible honor to know our customers appreciate the experience we deliver. To celebrate this momentous occasion, we decided to give 10 lucky winners a chance to really experience our award-winning product and service… by bringing back one of your favorite promotions of all time.


Yup, that’s right. Head over to every day from now through May 23, 2014 and enter to win an All-You-Can-Jet pass good for unlimited travel between September 2- November 2, 2014. We’re giving one pair of AYCJ passes per day over the next 10 days – so bookmark and enter once every 24 hours!

It is our pleasure to serve you. If we’ve done our job right, we’ve done more than simply fly you from point A to point B. Hopefully we’ve enhanced your journey, maybe with a little extra legroom or the ability to pack a little more for your vacation with a free first checked bag. Or maybe it’s a complimentary snack and TV show that helped the flight go by a little faster. Or even extra help on the phone with a reservation or a smile from a crewmember at the airport or as you boarded your flight.

Either way, we couldn’t do it without the 15,000+ crewmembers delivering the JetBlue experience every day, so a big thanks to them for making our operation a success.

And thank you for trusting us and giving us the opportunity to serve you. We hope to see you again on a future flight very soon.


NO PURCHASE NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Sweepstakes starts at 12:00:00 AM ET on 5/14/14 and ends at 11:59:59 PM ET on 5/23/14. Open to legal residents of the U.S., DC & PR who are at least 18 years old at time of entry.   Void outside the U.S., DC, PR and where prohibited. Ten (10) Grand Prizes, each valued at $999, will be awarded. Total ARV of all prizes to be awarded: $9,990. Odds of winning depend upon the number of eligible entries received each Entry Period.  Void where prohibited. See Official Rules for complete details and entry instructions. Sponsor: JetBlue Airways, 27-01 Queens Plaza North, NY 11101. All rights reserved.

JetBlue received the highest numerical score among five low cost carriers  in the proprietary J.D. Power 2005-2014 North America Airline Satisfaction StudiesSM (among all carriers in 2005). 2014 study based on responses from 11,370 passengers who flew on major North American airlines between March 2013-March 2014.  Proprietary study results are based on experiences and perceptions of consumers surveyed in April 2013-March 2014. Your experiences may vary.  Visit

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May 8, 2014

JetBlue and Autism Speaks Host Blue Horizons for Autism Airport Rehearsal Event at Burbank Bob Hope Airport

Last week, JetBlue partnered with Autism Speaks and Pacific Child and Family Associates on to host more than 300 people for a Blue Horizons for Autism airport rehearsal event at Burbank Bob Hope Airport.


Blue Horizons for Autism provides families and individuals affected by autism with the opportunity to navigate the air travel experience in a realistic, relaxed environment, surrounded by other families in the autism community.  Air travel can be challenging for individuals affected by autism due to symptoms associated with the disorder, including hypersensitivity to large crowds, loud noises and communication difficulties. As a result, many families do not fly due to the fear of the response it could elicit from their children with autism, and subsequently fellow travelers and airline crewmembers.


Blue Horizons for Autism events simulate the entire process associated with traveling by plane. The families begin their day by checking-in at the airport’s ticket counter. Families then proceed through security screening, and wait at a designated gate for the arrival of their flight. Upon boarding the plane, JetBlue crewmembers lead the families through pre-takeoff procedures. To simulate the in air experience, the plane taxies and pulls into another gate to disembark.


In addition to providing the families with an opportunity to experience air travel, Blue Horizons for Autism also educates airport and airline crewmembers about autism and how to best meet the needs of this growing community of one in 88. JetBlue is working with Autism Speaks to roll out additional Blue Horizons for Autism events throughout its 85-city network. Plans are underway for the second annual event at New York’s JFK Airport in September as well as the first international event in Santiago, Dominican Republic later this fall.


In conjunction with Blue Horizons for Autism, Autism Speaks developed Adventures in Autism: A Guide to the Airport Experience to help prepare individuals with autism in advance of their trips.

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