March 31, 2014

Statement on Flight 876 Kingston to Fort Lauderdale

On Monday, March 31, 2014 JetBlue flight 876 from Norman Manley International Airport (KIN) to Fort Lauderdale-Hollywood International Airport (FLL) returned to Kingston after a report of a smoke odor. JetBlue will ensure customer needs are met.

Update 9:20 p.m. EDT
Initial reports indicate four customers have been taken to local medical facilities for evaluation.

UPDATE 11:00 p.m. EDT
Two additional customers opted for further medical evaluation.

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March 21, 2014

T5 just got a little sweeter, thanks to Dylan’s Candy Bar


Yesterday JetBlue welcomed our newest concessionaire Dylan’s Candy Bar to Terminal 5, with a Grand Opening Celebration and a Ribbon cutting ceremony! New York native Dylan Lauren CEO and Founder of Dylan’s Candy Bar celebrated her new store opening with giveaways and a special book signing event. As New York’s Hometown Airline it’s always great to celebrate hometown success, both JetBlue and Dylan’s Candy bar started in New York City.

Dylan Lauren merged the worlds of art fashion and pop culture with candy, and has created a candy bar that has innovated the way we see candy today.  Her mission to awaken the creative spirit and inner child in everyone was demonstrated yesterday as the customers filled the store in excitement gathering all their favorite childhood candies. With over 7,000 different edible treats there is something that will fill anyone’s sweet tooth. Next time you’re in terminal 5 make sure you grab your favorite sweets at Dylan’s.


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March 19, 2014

It’s time for a status update! TrueBlue issues the Mosaic Challenge and status match


With TrueBlue, loyalty really does get rewarded! In light of recent changes to other carriers’ frequent flier programs, we wanted to prove that membership truly has its benefits. This week, we issued the Mosaic Challenge offering an opportunity for travelers to earn Mosaic even faster. Are you a member of another airline loyalty program? You may automatically qualify for Mosaic status!

Now through April18, 2014, TrueBlue members can sign up for the Mosaic Challenge or status match:

  • Mosaicstatus match – Anyone with specified status in qualifying loyalty programs (a) will automatically be eligible for TrueBlue Mosaic®  through 2014 simply by signing up for the Challenge. All that is required is proof of current status.
  • TrueBlue Mosaic® Challenge – Anyone who flies enough to meet the Challenge earns Mosaic benefits for the remainder of 2014 and 2015 (a). Customers who complete the challenge, where participants have 90 days to earn 3,750 base (qualifying) flight points, will receive Mosaic status for the rest of 2014 through December 31, 2015 (a).


*Base flight points equate to three points per $1 a customer earns on the base fare of their individual JetBlue flight.

For information and instructions on the Mosaic Challenge or to automatically qualify for Mosaic status match, visit

TrueBlue Mosaic provides JetBlue’s most frequent fliers with more points, benefits and exclusive offers from valuable partners. To qualify for Mosaic, TrueBlue members must purchase and fly 30 JetBlue flight segments plus earn 12,000 base flight points or earn 15,000 base flight points within the calendar year (b). Mosaic benefits include extra bonus points for every eligible $1 spent, bonus points for qualification, and second bag always flies free (c). For a full list of Mosaic benefits, visit

(a) TrueBlue Mosaic® Challenge Terms:   You must apply for the TrueBlue Mosaic Challenge (“Challenge”) by April 18, 2014 (11:59 PM EST) by emailing with your valid and current TrueBlue number in the body of the email. If you are currently enrolled in one of the eligible airline loyalty programs with the specified eligible status, your email also must include proof of your current enrollment and status.  Eligible airline loyalty programs and statuses are:  Delta® SkyMiles Medallion® Gold, Platinum or Diamond ; United® MileagePlus® Premier® Gold, Platinum or Premier1K®; American Airlines® AAdvantage Platinum® or Executive Platinum®; US Airways® Dividend Miles Preferred Gold, Platinum or Chairman; Southwest® Rapid Rewards® A-List Preferred or Companion Pass; and Alaska Airlines® Mileage PlanTM MVP® Gold or MVP® Gold 75k.  Travelers showing valid enrollment and status with an eligible loyalty program will qualify for TrueBlue Mosaic status for the remainder of 2014; other participants must complete the Challenge in order to enjoy Mosaic status for the remainder of 2014; all participants must complete the Challenge in order to enjoy Mosaic status for 2015 (1/1/15 – 12/31/15).  Mosaic status and benefits will not be effective until JetBlue notifies you via email of your Mosaic status; no retroactive Mosaic status or benefits will be granted.  JetBlue will have the right to deny any application or to refuse entry into the Challenge or to deny Mosaic status to anyone, in JetBlue’s sole discretion.  In order to successfully complete the Challenge, accepted participants must earn 3,750 base flight TrueBlue points within the 90-day period specified by JetBlue, in its sole discretion.  Base flight TrueBlue points are the 3 points per $1 that TrueBlue members earn on the base fare of their individual JetBlue flight.  JetBlue flights are flights operated by JetBlue and purchased with a JetBlue flight number.  All other bonus points, partner points, booking bonuses or any other points will not count towards the 3,750 point requirement.  You must enter your TrueBlue number at the time of booking a JetBlue flight in order to earn TrueBlue points towards the Challenge. The amount of base flight points earned by a Challenge participant will be solely determined by JetBlue and its tallying.  JetBlue will be the sole and official timekeeper that will determine, in its sole discretion, when the 90-day Challenge period for a participant begins and ends.  Whether or not a Challenge participant has completed the Challenge and earned TrueBlue Mosaic will be solely determined by JetBlue.  JetBlue shall not be obligated to review any records or other documents or information from Challenge participants or to consider any arguments by Challenge participants.  JetBlue shall have the right to disqualify from the Challenge any participant JetBlue deems, in its sole discretion, has violated the terms of the Challenge or engaged in any type of fraud, misrepresentation or improper conduct.  JetBlue may, in its sole discretion and for any reason, without notice or liability, modify or terminate the Challenge at any time.  All deadlines based on Eastern Standard Time. Additional restrictions apply.  See the TrueBlue Terms and Conditions for details.

(b)  JetBlue flights are flights operated by JetBlue and purchased under a JetBlue flight number.  Base flight points are the 3 points per $1 you earn on the base fare of your individual JetBlue flight purchase. A “segment” means any origin-destination pair; a one-way flight (whether non-stop or including a connection) is one segment, and a roundtrip flight (whether non-stop or including a connection) is two segments.  Award flights do not count towards Mosaic. Mosaic membership is good for one calendar year.  Additional restrictions apply.  See the TrueBlue Terms and Conditions for details

(c)  Free checked baggage subject to weight and size limits and exceptions for itineraries including flights marketed or operated by other airlines. 

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March 18, 2014

JetBlue and First Book team up in Detroit

They say it’s important to make a good first impression. So when we start service to a new city, we like to do something that shows our new neighbors a little about those things that drive us. At JetBlue we’re all about those relationships we build with our customers, and the communities we serve, after all, it’s those people that allow us to come to work every day! So, when we launched our newest Blue City last week, our corporate focus on youth and education, and our crewmembers’ passion for individual service with our  Community Connection program, came together for everyone to gain a great understanding, and leave one heck of an impression.

Detroit is a vibrant city with a rich musical and industrial history creating a truly unique culture. This culture has been tested in recent years with economic hardships though, so when we launched our service between Detroit and Boston last week, we called on our friends at First Book to help us give some much needed resources to Robert Burns Elementary School. See a little of the day in this video.

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March 17, 2014

Teens from the Jimmy Fund Clinic attend Red Sox Spring Training

 On Friday, we flew more than 40 teens from the Dana-Farber Cancer Institute’s Jimmy Fund Clinic to Fort Myers, home of JetBlue Park. Not only did the teens have the chance to attend a Red Sox spring training game, had a meet and greet with Red Sox players and participated in their own batting practice.

For 10 years, Jimmy Fund Clinic teens have made the weekend trip to the Red Sox Spring training. Attendees ranged from  13 to 21, and traveled alongside twenty-one doctors and nurses from Dana-Farber Cancer institute and Boston Children’s Hospital Cancer and Blood center. Everyone had a great time! 

photo (2) 


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March 12, 2014

Announcing BlueCity #86, Hyannis, MA

Today we are pleased to announce, Hyannis, Massachusetts as our 86th BlueCity. Hyannis/Cape Cod marks our 64th nonstop route from JFK, where we will offer seasonal service with one daily flight between June 26 and September 9, 2014.

Considered by New Englanders to be the hub and heart of Cape Cod, Hyannis is known internationally as the “All-American City.” Visitors to Hyannis can find the John F. Kennedy Hyannis Museum, delectable fish shacks and award-winning restaurants, quaint B&B’s, world-class beaches, the island ferries, and countless outdoor activities.

Hyannis, referred by many as the “Capital of the Cape,” is the largest of the seven villages in the city of Barnstable, Massachusetts, and the commercial and transportation hub of Cape Cod.

“Cape Cod is one of the most iconic gateway destinations in the northeast. However, without any non-stop flights from New York City, fares have been extremely high and travelers were forced to travel to and from smaller, less convenient airports,” said Robin Hayes.

“New Yorkers will now be able to access Cape Cod much quicker, more conveniently and for a lot less money. This also solidifies our commitment to New England. Hyannis will mark our ninth destination in the region.”

Our new route will follow the schedule below:


Depart: 11:59 a.m. / Arrive 1:05 p.m.


Depart: 1:45 p.m. / 2:53 p.m.

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March 10, 2014

From Beantown to Motown

Today, we launched Detroit as our 85 BlueCity and our 51 nonstop destination from Boston. We are entering the market with three daily E190 flights between BOS and Detroit Metropolitan Wayne County Airport (DTW).

We’re really excited to give the business communities within the two cities a new comfortable (and affordable!) option for travel. And with one of the largest Arab American communities in our country the greater Detroit area we know our code-share with Emirates will be of great interest to many as Emirates also began their nonstop  BOS - Dubai (DXB) flights today.

Here are some photos from our inaugural flight today:


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February 14, 2014

Announcing our 14th birthday cake contest finalists

For the third straight year, we’ve brought together some of the biggest, sassiest names in aviation to judge this year’s BlueCity birthday cakes. Meet the panel and read their reviews of this year’s best homemade cakes below.


Brett, Henry, and Benet

Brett, Henry, and Benet

Brett Snyder, better known as Cranky Flier, is basically the world’s biggest aviation geek, with stints at USAir, America West, United, and even Eos (remember them?!) under his belt. He lives in Long Beach and can often be spotted volunteering at LGB Airport. Despite his name, Cranky is a really nice guy. Find him at or on Twitter @CrankyFlier.

Henry Harteveldt is an airline and travel industry analyst by trade and a New Yorker by birth, which means he has a lot of opinions. A true aviation veteran, Henry has worked at TWA and Continental, and is now a travel industry analyst, which means he gets his name in the New York Times a lot. He lives in San Francisco — but spends most of his time in airplanes — and tweets his travel thoughts (and lots more) from @HHarteveldt.

Benet Wilson, affectionately known as the Aviation Queen, is one of the aviation industry’s leading voices. She is the new air travel expert at and was previously a journalist with Aviation Week. An airline geek at heart, Benet has worked at Delta, Mesa Air, and Rolls-Royce North America. She lives in Baltimore, where she is currently learning to fly. Check out her blog at or her Twitter feed @AvQueenBenet.


According to Team ORH, the balloon on the left represents the tail design of our first aircraft while the right represents the tail of the most recent aircraft we took delivery of.

According to Team ORH, the balloon on the left represents the tail of our first aircraft while the right represents the tail of the most recent aircraft we took delivery of.

Henry: As they may say in ORH, “wicked clevah!” The ORH cake concept is very “on brand.” I like how the cakes incorporate the first and most recent tail fin designs into its concept and the balloon design is fun. As someone who struggles to make a piece of toast, I admire the team’s decision to create a “cake of cakes.”

Cranky: Very impressed with their sneaky placement on top of a Dunkin’ Donuts logo. For some reason, that brand seems to have magical powers over people in the Northeast, but they didn’t realize two of the judges would be in California, able to resist. The balloons do look great – I can see the tail designs in there and they come together nicely. Though the way that number 4 is listing, it looks like ORH is weighing it down!

Benet: THIS works for me, even though there’s not that sense of place I like in my JetBlue cakes. Anything with a Dunkin’ Donuts tie always gets my vote. And I like how this cake shows a piece of the airline’s history by the use of the first and latest tail art. Nice job, ORH!


Ten different Crewmembers at PWM had a hand in this year’s cake submission!

Ten different Crewmembers at PWM had a hand in this year’s cake submission!

Henry: A lot of love clearly went into this! Kudos to whoever led this effort to make this a team-building exercise. Whoever did the frosting must be very patient; If I ever get stuck at PWM and experience a long delay, I hope I get to work with that Crewmember. I respect the effort it took to prepare this cake (especially the frosting). For me, however, the cake didn’t incorporate a strong sense of place about Portland, Maine, or JetBlue (aside from the blue icing).

Benet: While this is a perfectly lovely cake, it tells me nothing about JetBlue in general and PWM in particular. I always enjoy seeing cakes that give a sense of place. I wanted to see a big fat lobster (BWI did crabs on its winning cake last year), a fisherman, or the Portland Observatory. I *need* that sense of place or the JetBlue identity. I only know this could be JetBlue-related because of the color and because you told me so!

Cranky: Holy blue, Batman!  That is gonna make anyone who eats that thing look like a Smurf for days. I’m a fan of the tall cake, but there isn’t anything Portland-like here. Oh sure, there’s the PWM in white, but you completely miss that. It’s not even on the cake!


Team AUS reports: Everything’s bigger in Texas, and this cake is no exception!

Team AUS reports: Everything’s bigger in Texas, and this cake is no exception!

Cranky: Come on, Austin. Aren’t you guys supposed to be weird? This isn’t weird! I like the blue and orange being brought into the cake – very JetBlue-y.  But I wouldn’t know what those JetBlue-covered monuments are without an explanation. I can tell a lot of work went into this, but it’s not really coming together for me.

Henry: Brett, don’t confuse AUS with PDX. Portland, Oregon “owns” weird. That’s why we have “Portlandia” rather than “Austinia.” As someone who has lived in both Dallas and Houston, and spent plenty of time visiting Austin, I give the AUS team credit for incorporating so many local elements. Bonus points for using the orange that’s a hallmark of both UT and part of JetBlue’s color palette. And hey, is that a postcard on the side of the cake? All that said, the cake has a rather typical shape. I would have liked to have seen AUS come up with a more unique shape that better reflects Austin’s true distinct character.

Benet: This is much better than last year’s effort. I get a sense of place with this cake. And that postcard on the side is a great touch. My only nit – and it’s a small one – is I would have liked to see a shape different than a boring old square. Austin deserves better! And Henry, as much as it *kills* me to say it, Brett is correct – the slogan is “Keep Austin Weird.” Now will someone from the AUS station ship me some Amy’s Ice Cream and Salt Lick BBQ? xox

The winner?

We loved all the cakes we saw, and would happily dip into any of them, but our panel has the final word! Here’s their vote:

Benet:  ORH.
Henry:  I vote for ORH.
Cranky: Me too!


Congratulations to Woostah, which joins the JetBlue Cake Hall of Fame alongside Baltimore and Santo Domingo.

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February 13, 2014

We Want to Hear From You

You know, we fly to warm places too. We want you to enjoy an escape from this crazy weather, not just flying JetBlue to one of our 29 destinations in the Caribbean and Latin America, but we also want you to enjoy the environment once you get there.

#JetBlueSoFly photo from @carelizapple

#JetBlueSoFly photo from @carelizapple

#JetBlueSoFly photo from @allo_alla

#JetBlueSoFly photo from @allo_alla

As part of our ongoing Jetting to Green effort, we’ve joined The Clinton Global Initiative and partnered with The Ocean Foundation to examine the impact those clean beaches have on tourism. We are assigning a measured dollar value to a healthy ocean ecosystem, including living coral reefs and a trash-free environment. And acknowledging that part of our profit comes from the beauty of nature.

“If you think it sounds obvious that travel companies profit more in locations with beautiful beaches, then we have to ask — why countries whose GDP depends on tourism aren’t already natural leaders in conservation or waste reduction?” Mark J. Spalding, president of The Ocean Foundation, said. “The answer is that assumptions are not good enough. Assumptions do not create action. What we are doing is turning this assumption into evidence specific enough to matter in financial filings.”

This is where you come in.

Please take a few minutes of your day to fill out a simple survey we’ve prepared with our friends at The Ocean Foundation about our Caribbean beaches. Help us gather the data needed to create action/. Your voice matters.

Take the JetBlue and The Ocean Foundation Sustainability Partnership survey

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February 6, 2014

TSA Pre✓™ Update

Earlier this winter, we announced that we joined TSA Pre✓™, an expedited screening program that was only available via mobile boarding passes in select BlueCities.

Now, the TSA Pre✓™ logo will also appear on boarding passes printed at a JetBlue kiosk or by our crewmembers at a JetBlue ticket counter. These additions will allow many more customers to enjoy the benefits of TSA Pre✓™, even if they don’t have the JetBlue app. (Though we love to see customers with our app!)

Customers may receive a TSA Pre✓™ logo on their printed or mobile app boarding pass when they add their Known Traveler Number prior to check-in by managing their flight on Previously, TSA Pre✓™ was only available to customers using our mobile application.

Customers with TSA Pre✓™ on their boarding pass will receive expedited screening. TSA Pre✓™ allows eligible customers to move efficiently though security by leaving their shoes, belt and light outerwear on, and in most cases, keep their laptop computers and 3-1-1 compliant liquids and gels in their carry-on bag. In addition, some customers who are not TSA Pre✓™ qualified but meet TSA’s low-risk profile, may be randomly selected for TSA Pre✓™ on a per-flight basis.

Additional features to our TSA Pre✓™ partnership are coming soon, including the ability to print boarding passes via, and integration into TrueBlue accounts. Stay tuned for more information.  In the meantime, TSA Pre✓™ is available in all domestic BlueCities. (Travelers can check the locations of TSA Pre✓™ here.)

TSA Pre✓™ on Mobile Boarding Passes is currently available in the following 38 BlueCities:

Albuquerque New Orleans (*)
Austin, TX New York (JKF)
Baltimore/Washington (BWI) New York (LGA) (*)
Boston Newark, NJ (*)
Buffalo Oakland, Calif.
Burbank, CA Orlando, Fla.
Burlington, VT Philadelphia
Charlotte, N.C. Pittsburgh
Charleston, S.C. Raleigh/Durham, NC
Denver Richmond
Fort Lauderdale, Fla. Rochester
Fort Myers, Fla. Salt Lake City
Hartford Springfield, CT San Francisco (*)
Houston (Hobby) San Juan (*)
Jacksonville, Fla. Seattle
Las Vegas Syracuse, NY
Long Beach, Calif. Washington, DC (Dulles)
Los Angeles West Palm Beach, Fla.
Newburgh, NY (*) White Plains, NY



*Checkpoints at EWR, LGA, MSY, SFO, SWF and SJU do not currently have a dedicated TSA Pre™ lane. However, TSA will offer a form of expedited screening to eligible passengers; customers may keep their shoes, belt and light outerwear on, but must remove their laptop and 3-1-1 compliant liquids and gels from their carry-on bags. However, TSA continues to add TSA Pre™ lanes at additional checkpoints  and airports.

Don’t worry if you’re not part of the known traveler program, we’re still offering our own Even More Speed product as well.

For more information on TSA Pre✓™, including how to apply visit The Department of Homeland Security (DHS) also has a list of trusted traveler programs on their website that will provide TSA Pre✓™ eligibility to travelers.

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