February 10, 2015

It’s your lucky pay!

For those customers looking for a little more than the free snacks and beverages on board, we’re proud to be the first airline to accept Apple Pay™ in the sky.

Starting this month on select flights, we’ll be rolling out in-air mobile payments with Apple Pay™, making onboard purchases even more speedy and secure! Customers can pay for EatUp Café items, à la carte food options, premium beverages, onboard amenities and Even More® Space seats simply with their Apple Pay-enabled iPhones. To make this happen, our 3,500 Inflight crewmembers are being issued iPad mini tablets. Each iPad mini is equipped with point-of-sale software by eGate Solutions and NFC-enabled cases from Infinite Peripherals.  The secure payment processing solution is being provided by BridgePay Network Solutions and First Data.


These iPad minis will also allow inflight crewmembers to access flight data to further ensure the best possible experience for customers onboard. With custom apps, our crews will be able to access important documentation, as well as customer information to help deliver the superior service we’ve always been known for.

Apple Pay will begin appearing on coast-to-coast flights from New York to Los Angeles and San Francisco in mid-February with the remainder of the network rolled out by summer 2015. In addition to onboard purchases, customers will be able to use Apple Pay to complete purchases on the JetBlue app starting in the third quarter of 2015.

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January 26, 2015

Being Prepared: Storm Juno

Current Statement – 1/28/15 11:00 a.m. EST

We are returning to normal operations at John F. Kennedy International Airport, LaGuardia Airport, and Newark Liberty International Airport.  We will begin limited service in Boston this afternoon.  Customers with reservations to fly should check jetblue.com for their flight status.

As previously announced, we have canceled approximately 190 flights for Wednesday.  Customers can visit jetblue.com or call 1-800-JETBLUE for additional support.

 Please visit the JetBlue blog for future media updates:  blog.jetblue.com

All things considered, we should be really happy we’ve had an uneventful winter so far. However, it appears that mother nature is making up for lost time as the weather system many are calling Juno heads toward the Northeast. Forecasts are calling for snowfall starting Monday morning in the mid-atlantic moving up into New England with increasing snowfall Monday evening and through the day on Tuesday.

To ensure the safety of our customers and help our operations prepare for the storm, we’ve canceled flights from our schedule through Wednesday morning.  As of Sunday evening, we have canceled approximately 280 flights for Monday, 525 for Tuesday, and 190 for Wednesday.  We will continue to monitor and adjust our operations as needed. We understand this storm is disrupting many people’s plans. Our cancellations are intended to thin the operation early, stay out of the storm when it’s causing the greatest impact, and set ourselves up to start up smoothly once the storm has passed. We also believe the sooner we communicate these cancellations to our customers, the more time they have to weigh their options. (and no one wants to get the news of a cancellation at the airport!) You can learn more about how we plan for winter weather in our Unpacked series.

We are in the process of contacting customers of flight cancellations via the contact information they provided at time of booking, and where possible will automatically rebook customers on the next available flight. Those customers who booked via third party services are also encouraged to check their flight status at jetblue.com/flightstatus.

We expect the storm to pass overnight on Tuesday, but a full return to normal operations will be dependent on airport conditions as well as the conditions of the roadways and public transportation around the airports.

For customers still currently scheduled to fly Monday or Tuesday, we’re waiving change/cancel fees and fare differences for select cities in the region to rebook through Friday, January 30, 2015. Visit jetblue.com for the full details including the list of cities.

Stay tuned here for updates and be sure to check your flight status before heading to the airport (even if you’re coming from a warm and sunny city).

UPDATE: 4:30 p.m. EST January 26, 2015

As snow begins to fall in earnest in the Northeast, we’ve updated our weather alert and fee waivers on jetblue.com. Scheduled customers can also check the status of their airports at the FAA’s Air Traffic Control System Command Center website

UPDATE: 7:00 a.m. EST January 27, 2015

Juno is here, and like the worst of unwelcome guests, we hope she decides to leave soon.  Last night, we completed our flights at our BlueCity airports in the northeast that have been impacted by the weather, including our operations at JFK, Boston and Washington, D.C.

We’ll continue to keep customers informed of our plans to resume our schedule. In the meantime, customers are still encouraged to utilize our weather alert and fee waivers on jetblue.com and check the status of their airports at the FAA’s Air Traffic Control System Command Center website.

UPDATE: 3:30 p.m. EST January 27, 2015

We are pleased to resume limited service tonight at John F. Kennedy International Airport, LaGuardia Airport, and Newark Liberty International Airport.  Customers with reservations to fly tonight should check jetblue.com for their flight status.

We are closely watching snow and wind conditions in Boston, as well as road and mass transit options for customers and crewmembers.  Safety is our first priority and all flights in Boston today were previously canceled.

UPDATE: 11:00 a.m. EST January 28, 2015

We are returning to normal operations at John F. Kennedy International Airport, LaGuardia Airport, and Newark Liberty International Airport.  We will begin limited service in Boston this afternoon.  Customers with reservations to fly should check jetblue.com for their flight status.

As previously announced, we have canceled approximately 190 flights for Wednesday.  Customers can visit jetblue.com or call 1-800-JETBLUE for additional support.


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January 19, 2015

Pack a bag, and let’s go!

I’ve been on the road (and in the sky) with JetBlue’s 10th J.D. Power award for the past seven weeks, and we’ve already visited half of our 87 BlueCities! Traveling to a different city every day has been both hectic and exciting. In addition to meeting so many enthusiastic and hospitable JetBlue crewmembers, I’ve also learned a thing or two about how to pack like a champ! Since I’ve been traveling with just one carry-on bag, people often ask me, “How can you pack clothing for three months in one carry-on?” Here are a few packing tricks that have been helpful.PIT11

Take a load off. I pack enough clothes for one week, and then do laundry at my hotel. Next time you book a hotel, research if it has a guest laundry service. You’ll be surprised by how many hotels offer this service – I certainly was!

Organize. I’ve purchased compression packing bags. I organize one or two outfits by bag, so that I only have to open the bag that has the clothes I need. You may also consider using packing cubes. Packing cubes are space saving zipped bags that can be used to organize the items in your suitcase. They come in different shapes. My suggestion is to assign one bag for each item (one bag for pants, one bag for shirts, etc.). This makes it easier to find items fast, without having to unfold each item of clothing in your suitcase. Your bag will begin to look just like a Tetris game!

Color coordinate. When packing, take into consideration the color of your clothes. I try to bring clothes that are of the following colors: blue, brown, pink and gray. With these colors, I can pair any of my pants with any of my shirts and it gives the impression I have many more outfits than I actually do.

Ship it. I’m not a big souvenir buyer, but sometimes I find something that I would like to have as a keepsake of my trip. To save space in my bag, I usually ship it home. However, when traveling to places far away from home, shipping can be costly. In this case, rethink the purchase – do you really have room in your suitcase for that oversized indigenous coconut mask?

Transformers. Pack items that can serve several purposes. I have a black scarf that can be used as a beach dress, a shawl with an evening dress or a blanket on the plane. Also, pack sneakers that can be used for staying comfortable while seeing the sites as well as while running on that hotel treadmill.

Now you are ready to pack a small bag and hit the road!

Over the next few weeks, I’ll travel to 39 more BlueCities and I look forward to sharing more experiences with you along the way. This journey has been a celebration of JetBlue’s award-winning service and I’ve been so impressed with the crewmembers I’ve met. They truly care about our customers and each other.

Bonus Tip:

Take Note. Pack a pen. This is a simple time saver. When traveling to international destinations, you’ll be ready to complete your forms onboard and accelerate the screening process upon arrival.

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January 19, 2015

Boston’s Largest Carrier Helps Football Fans Touch Down in Phoenix for the Big Game

– JetBlue Adds Extra Flights Between Boston and Phoenix –

– Customers In the Air During Game Time Can Watch it Live (a) From Their Seat With Complimentary Snacks –

BOSTON (January 19, 2015) – JetBlue Airways (NASDAQ: JBLU), Boston’s largest carrier, today announced it is kicking off extra flights between Boston and Phoenix to give New England’s biggest fans more options to make it to the big game.

JetBlue has added additional flights between Phoenix (PHX) and Boston (BOS), increasing capacity to its already sold out schedule. In addition to its normal schedule of daily BOS-PHX service, seats are now available on the below new flights:

*Extra Flights Added*

January 30, 2015

February 2, 2015



8:23 a.m. – 12:24p.m.

11:30 a.m. – 6:10 p.m.

Traveling on Game Day?

Customers traveling domestically on game day don’t have to miss out on the action, or the halftime show. With the most legroom of any airline in coach (b), in-seat LiveTV for every customer, complimentary game day snacks and free Fly-Fi high-speed internet, football fans watching the game on board can do so with the same comfort as their own home.

Every JetBlue seat features free live entertainment (a) with the most extensive sports programming in the sky. JetBlue airs more channels of free sports on-board than any other domestic airline. The line-up includes ESPN, ESPN2, ESPNews, ESPNU, NBC Sports, Fox Sports 1 and NFL Network.

“As New England’s largest airline, we are excited to see our local team make a return trip to the big game. We’re ready to get more fans to Phoenix to support their hometown team” said Marty St George, senior vice president, commercial. “With free live TV at every seat on every flight, JetBlue customers will be able to follow every play (and every commercial) on game day. What better way is there to watch the game than sitting comfortably at 30,000 feet, with your own personal TV screen, the most legroom of any airline, free unlimited snacks and award-winning service?”

(a)  Live satellite TV and radio programming is not available on flights outside the contiguous U.S. 

(b)  JetBlue offers the most legroom in coach, based on average fleet-wide seat pitch for U.S. airlines.


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January 7, 2015

Lessons Strangers Teach Me


For the past 30 days, I’ve  traveled to 32 cities in 17 states – from Burlington to California – to visit our JetBlue crewmembers and celebrate our 10th J.D. Power Award for customer satisfaction. It’s been the most hectic and enjoyable experience of my life! Our crewmembers work hard to provide exceptional customer service every day, and they deserve to spend time with this prestigious award! And I’m proud to be the one to bring it to them.

When I travel to these cities and talk to crewmember, strangers become friends.  As I look back to the places I’ve been, it’s a blur of airports, hotels, and taxi rides.  However, I’ll never forget the lessons I’ve learned by getting to know strangers. Visiting one city a day has made it easier to distinguish what’s unique about the places where JetBlue flies. Each city has a special identity and culture– defined by things like skylines, landscapes, food, weather, and even accents!


In San Jose, CA, I learned to be mindful of my contributions to the environment.  Crewmembers taught me to carry my BPA free (toxic free) water bottle and to re-fill it at the water fountain.  Back home I’m guilty of using a paper cup every time I drink water!

In Austin, TX, I learned you don’t need plates to eat good family-style BBQ.  We dined at a delicious BBQ restaurant and instead of plates we received sheets of wax paper for our brisket, ribs, and potatoes.  We sat on picnic tables while enjoying delicious food and even better company. You don’t need a fancy place to enjoy a hearty delicious meal.

In Providence, RI, I learned you don’t have to be a big city to have a lot to offer.  The food scene in Providence is surprisingly diverse – with Italian, Dominican, and Portuguese influences making even a simple breakfast an explosion of flavors. I never thought eating chorizo on Portuguese sweet bread could make such an amazing first meal of the day!

In Burlington, VT, I learned any object can have a second life by upcycling.  Artists in Vermont utilize vintage maple spout taps and residue wood to create beautiful pieces of art.

In Buffalo, NY I learned a lot of snow doesn’t have to ruin your plans for the day. You can wear a coat and boots, and still go about your day and enjoy the best Buffalo wings anywhere.

Detroit, MI, taught me not to believe everything I hear about a city.  I was pleased to experience the Detroit renaissance and experience the pride and optimism of its people .

In Pittsburgh, PA, I learned about Andy Warhol’s influence on pop culture – or vice versa –  it’s debatable!.  Art wakes up our creativity and reminds us of the importance of self-expression.

Each of the cities I have visited has been a special experience for me.  Watching the architectural wonders (Golden Gate Bridge, Brooklyn Bridge), savoring the local food (Boston clam chowder, Tampa Cuban sandwich), and reading about the history of each city has helped me understand more about them.  However, the best way to get to know the “soul” of the places you visit is by talking to the locals. This country is a vibrant mosaic of wonderful people from which I’ve enriched my cultural IQ.

Next up I’ll visit our international cities which I know will allow me the opportunity to learn about so many places I’ve only dreamed of visiting.  I look forward to spending time with our crewmembers and business partners there. After all, they are the ambassadors for their BlueCities and the cultural DNA of  the JetBlue identity.

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January 5, 2015

MediaPlanet Roundtable – Learning Outside the Classroom: A Roundtable Discussion

We are proud to have our very own Director of Corporate Social Responsibility featured along with National Geographic’s VP Content- Education and Children’s Media, Jennifer Emmet  and Nook’s Chief Bookseller James Mustich  in a MediaPlanet Roundtable discussion on the changing face of literacy in the U.S. Presented here is her portion  of the conversation with MediaPlanet.

Mediaplanet: How can we utilize advances in technology to promote literacy?

Icema D. Gibbs: Technology is the next frontier for on-the-go engagement. As a partner to several educational entities, we’re able to help them with resources to meet our joint literacy goals. For example, we partner with Random House Children’s Books for our annual Soar with Reading initiative which encourages reading during the summer months. We recently introduced an app to the program, allowing us to enhance the reading experience beyond physical books with digital games and activities that appeal to children.

MP: What are some creative/unexpected ways to foster a love of learning in young children?

IG: You wouldn’t necessarily align an airline with literacy. However, during focus groups and research our customer and crewmembers shared that education is important to them and should be for the brands they support. Our Soar with Reading program provides age-appropriate books to children in underserved areas. We introduce reading in unique ways to our customers and communities. Not only do we provide activities and resources, we engage our customers at all customer touch points including in the community and via our website and inflight entertainment to join us in donating books to kids in need.

As an airline, we actively support science, technology, engineering and math (STEM) education starting at the grade-school level through the JetBlue Foundation. Tying reading into the world of aviation often lights a spark in young students. After all, reading is at the core of academic success including STEM education.

MP: How have you witnessed literacy efforts change over the past 5 years?

IG: There have been steep declines in literacy. With some reports showing that 33 percent of fourth graders are only reading at or below grade level, access to books is vital. There is a deficit in access to age-appropriate books in poor neighborhoods, with only one book for every 300 children, compared to 13 such books per child in middle-income neighborhood. To help increase access, JetBlue has donated nearly $1 million worth of books, in collaboration with our partners including First Book. Used for educational purposes, technology also makes everything relevant in real-time for students. It is important to utilize these resources in the classroom beyond traditional books.

We are also seeking help from experts in the field to help move the needle and increase access. We commissioned a study in partnership with Dr. Susan B. Neuman, PhD, a specialist in early literacy development whose research includes reading instruction for children living in poverty. She is helping us to dig deeper into the statistics and develop a plan that will really make an impact on literacy in US.

MP: What is the optimal age for literacy acquisition, and what course of action do you suggest to take advantage of that prime learning window?

IG: As a corporate supporter, our education partners have reiterated a need for resources and age-appropriate books. Studies show that children that are read to from the beginning have increased vocabulary and are more successful in school. It is never too early to push literacy. With the nation’s recent report cards reflecting stagnant reading scores for high school seniors, we created our Soar with Reading to encourage and share the gift of reading starting at the pre- and grade-school levels. Education and access to age-appropriate books is very important in building a strong foundation. This includes engaging students through means that they are currently using, including apps and other technology advancements.

MP: How can we make the love of reading a family affair?

IG: The Soar with Reading program was created as a family affair to encourage reading and help children’s imaginations take flight. Soar with Reading provides books to help maintain the knowledge base student’s built during the school year. A great way do this is with the support of family members. We encourage parents to read with their children wherever they are – at the grocery, in the airport, on the bus, it all makes a difference. We also provide interactive resources for the entire family and we also bring literacy to life with free reading events in JetBlue cities throughout the summer.

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December 31, 2014

Happy New Year!


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December 30, 2014

Travel like a Pro

Traveling can be a stressful, specially for the holidays.  After traveling to 30 airports in 30 days, visited 14 States, and stayed 26 nights at different hotels I gathered info that will be useful the next time you travel.  I asked flight attendants, hotel staff, and airline employees for some pointers, and now I’m sharing the advice that has been helpful to me.

Go nuts, before starting your journey get a bag of nuts or trail mix in your carry on. I arrive early to the airport, and between the line at security, and waiting for my flight I get the munchies. This tip also saves you cash, since it can be expensive to purchase food at the airport.

Stay charged, if you’re renting a car at your destination bring a lighter adapter for your phone.

No surprises, when traveling internationally call your credit cards and ask if they charge international transaction fees.

Counting bags, this is a trick my mom taught me actually.  Count your items: 1. Carry-on bag, 2. Laptop bag, 3. Coat.  Now you will know how many things you are carrying with you and it’s less likely you will leave something behind at the terminal or the plane.

Double take, when standing up from your seat take a second to look back and make sure you didn’t leave a phone, charger or your Harry Potter scarf behind.

 It socks! Nobody looks forward to the experience of going through security at the airport. The shoes, liquid rules, X-ray vision, and it smells like feet.  Here are some suggestions to make it better. Loose the boots or sandals, wear socks (so you don’t have to walk barefoot through the germicidal floor when you walk through).  Wear shoes or sneakers you can take off and put on without any zippers or laces. I preffer canvas shoes, they are light and comfy.

Overall a positive attitude helps us get through the not so fun portions of traveling.  Happy travels everybody!

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December 29, 2014

Happy New Year



As we get ready to tick over into 2015, we’d like to take the opportunity to thank you for an amazing year past, and an even more exciting year to come!

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December 22, 2014

Happy Holidays


Tis the season for a lot of travelers moving around our network! So whether you’re heading out for family festivities, returning from a Hanukkah holiday, planning for a new year of new destinations, or simply are happy settling in for a relaxing remainder of the winter, from our family to yours, Happy Holidays.


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