November 11, 2013
November 7, 2013
To many New York City is a destination, to us it’s home! As New York’s hometown airline we get to appreciate this amazing city for what it truly is. From the food to the cultures and even the varying architecture, the diversity of our city is our hallmark. The opinions of New York City residents are just as diverse; just try to ask four random New Yorkers where to find the best slice of pizza, you’ll end up with six different answers!
One thing we all agree on though is our pride for New York’s Bravest and New York’s Best, the amazing men and women who make up the first-responders of the FDNY.
We were honored to experience one of our favorite home town memories recently. At 7:24 AM on October 23, our newest livery inspired by the FDNY, and our support of the FDNY Foundation flew along the Hudson. Blue Bravest was introduced to the city with this first flight, and then introduced to those we honor at an event at our JFK hangar later that day.
Like all communities, there have been times when we have come together as one. The dedication and hard work that New York City’s Fire Fighters have put into the community, has truly kept us together in some of the most difficult of times. We are honored to give something back to an organization that means so much. Many of our crewmembers are retired FDNY members and to see how much this meant to them, made the project worth so much more.
But the story didn’t end with that fly-by. Blue Bravest was put into service the very next day, and that’s when we saw you take notice. We’re truly touched by the reception the plane received, and have been honored time and time again as first-responders at airports and communities across our network have come out to acknowledge Blue Bravest, and the their own support for the FDNY and FDNY Foundation.
We hope all our customers get a chance to see Blue Bravest in person and take a moment to think about the city and people we respect so much. If you see it swinging through your city, be sure to grab a photo and tag it, #BlueBravest.
November 7, 2013
Today we’re kicking off service to our 80th BlueCity: Worcester, Massachusetts. Now that the weather has taken a turn for the chillier, daily non-stop service to Fort Lauderdale/Hollywood and Orlando is looking mighty fine to Worcester travelers.
At Worcester Regional Airport, inaugural festivities are in full force with speakers including Worcester government officials, representatives from Massport, and our Chief People Officer Joanna Geraghty.
P.S: Even More Speed is also launching today at ORH!
The historic “Miss Worcester Diner” (also called Worcester Lunch Car #812) can be found at 300 Southbridge Street. It has been serving up crowd pleasers since 1948 and was added to the National Register of Historic Places in 2003.
Meet First Officer Jeremy P., a Worcester native
FO Jeremy (E190 BOS) was born and raised in Worcester, so it’s no surprise he’s excited about our new service. A few months ago, Jeremy sent us the below photo with his nephew, Caleb, at the War Birds Fly-In at Worcester Airport. We got in touch with Jeremy a few days ago to get his thoughts on JetBlue coming to ORH, air shows, and other pilot stuff:
BlueTales: Was this your first time seeing the War Birds?
Jeremy P.: This was my first opportunity to see the War Birds in Worcester since I was a kid. My parents used to take me and my brother and I always thought it was great because we could actually climb into the airplanes.
This was Caleb’s first air show. I got him a size 4 bomber jacket and taped my name tag to it. He was a hit with the pilots, who asked him if he was going to be one when he grows up. His response: “I’m already a pilot, I know how to fly!”
BT: On a scale of 1-10, how excited are you about the new ORH service?
JP: I am very excited! In fact, I’m operating the flight from Orlando to Worcester on Sunday! My friends are family in Worcester are also looking forward to the convenience of our new service.
BT: Do you frequently go to air shows? Favorite aircraft?
JP: “I do! My favorite is the Chicago Air & Water Show with the Blue Angels. The F/A -18E/F Super Hornet is probably my favorite aircraft to watch because of the low-altitude maneuvering the pilots do during a show. Every time the Super Hornet flies over, it makes your chest rumble.
BT: Since you’re from Worcester, tell us some insider info on the airport that Crewmembers may not know.
JP: The airport is actually a popular place to have a wedding. I have a friend who recently attended a wedding which was held in the very terminal JetBlue will be using today. The invitations were pseudo boarding passes. Instead of leaving the wedding in a limo, the newlyweds left in a rented aircraft.
Jeremy in Punta Cana
More photos from Worcester’s launch of service
November 4, 2013
We see you. We see you sneaking that last minute text message on your phone, hiding your e-reader in a magazine, or pretending to just look out the window on landing while you’re actually recording a video with your camera. But as of last Friday, we’ll now be able to leave you to our own devices.
That’s right, personal electronic devices are now able to be used through all phases of any JetBlue flight, gate-to-gate.
In fact, the first US airline flight allowing gate-to-gate use of electronic devices occurred on Friday when our own JetBlue flight 2302 pushed back from our gate at JFK T5 gate shortly after 4:30 in the afternoon to head out to Buffalo, NY.
We’re really excited by the chance to give our customers more freedom in the cabin to use their devices – and we’ll be excited to see you and smile as you grab that great photo of your destination even as we descend below 10,000 feet. If you have a chance to grab that great photo from the window below 10,000 feet, be sure to post it to SoFly. We’d love to see them!
Of course, we know this change in policy also raises a lot more questions than the ol’ “turn them off” era, so we’ve put together a few of the more frequently asked questions:
Will cell phone calls be allowed?
Cellular calls will be permitted while the aircraft is on the ground. However, the FCC requires consumers to disable the cellular functionality of their devices before takeoff until the aircraft lands. Putting your device in “airplane mode” is an easy way to do this, but if you wish to use Bluetooth and other functions you may wish to disable the cellular capability manually.
Are there operational situations when PEDs can’t be used?
Yes. During certain low-visibility landings, all devices will still need to be completely powered down when our Inflight crewmembers are preparing the cabin for landing. In these cases, which represent less than 1% of our flights, the pilots will make an announcement to customers from the flight deck to explain the situation.
What about laptops?
Large electronic devices like laptops must be properly stowed before pushback and prior to landing. This is necessary to ensure safe egress of the aircraft in an emergency and is unrelated to the changes in FAA policy.
Will customers be required to turn off devices during the inflight safety briefing?
During the safety briefing, customers are encouraged to put down electronic devices, books and newspapers and listen to crewmembers’ instructions, but turning off electronic devices is not required.
For more information about using personal electronic devices onboard, please visit www.faa.gov
November 1, 2013
JetBlue is aware of the situation. All of our crewmembers are accounted for and safe. There may be delayed flights as result; customers are asked to check the status of their flight online before leaving for the airport.
Update: 11:45 AM PDT
All JetBlue LAX flights will operate from LGB. Customers may rebook for tomorrow or may choose to fly to/from LGB or BUR. For more information go to JetBlue Travel alerts
Flight 23, which had landed at LAX at the time of the event, will fly to LGB where customers will deplane.
October 22, 2013
What: Our newest A320 livery in support of the FDNY Foundation is coming home to New York!
When: Wednesday, October 23, 2013 approximately 7:15 AM EST
Where: Spot the plane as it makes a NYC fly by along the West side of Manhattan
Like all New Yorkers, we have a special place in our hearts for the brave men and women of the New York City Fire Department. In fact, many of them are family; around 250 of our crewmembers are former FDNY!
As a company, we are proud to support the FDNY Foundation - the official not-for-profit of the FDNY established to promote Fire Safety in New York City and the professional development, training, and education of members of the FDNY.
To honor these great men and women and our support for the FDNY Foundation, we’re introducing a beautiful new custom paint job on one of our A320s and will show it off by flying it along the West side of Manhattan Wednesday morning. We’re calling it “Blue Bravest” but the one thing we’re not doing is telling you what it looks like ahead of time! (update: Now we are!)
So New Yorkers: get yourself up early to tweet a photo of it and you can enter for a chance to win two JetBlue Domestic travel certificates; Here’s how:
How to enter:
- Snap a photo of our newest custom livery “Blue Bravest” (Tail# N615JB) as it comes to New York in the morning of October 23rd. Not in New York? Don’t worry, you can use the photo we’ll tweet in the afternoon!
- Post the photo to Twitter between 7:00:00 AM EST and 11:59:00 PM EST on October 23, 2013
- Your Twitter update must include the hashtag #BlueBravest and mention @JetBlue
- You must be following JetBlue’s Twitter account @JetBlue
Grand Prize (one winner)
- Two (2) roundtrip domestic travel certificates between any of JetBlue’s US destinations
— JetBlue Airways (@JetBlue) October 23, 2013
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Sweepstakes begins at 7:00:00 AM EST on October 23, 2013 and ends at 11:59:59 PM EST on October 23, 2013. Open only to legal residents of the fifty (50) United States, District of Columbia and Puerto Rico who are 18 years or older at time of entry. Void outside the U.S. and where prohibited or restricted by law. See official rules for details.
October 21, 2013
It seems like only yesterday we were turning out the lights at Terminal 6, our first home at JFK in preparation for our big move to Terminal 5. Moving one door down the street doesn’t seem like such a big deal until you remember we were operating flights at our busiest focus city throughout the entire process. We actually documented the delicate dance of details of our T5 transition in our very first blog posts.
As New York’s Hometown Airline, T5 was designed to make sure we put our best foot forward, and show off the pride we have for our home. We carried many elements of our city into T5. You may not know that the latticed cable work holding the digital ring high atop the Marketplace is a nod to the same elements on the Brooklyn Bridge, and that the grandstands in the Marketplace are meant to evoke the people-watching steps of the Metropolitan Museum of Art and the New York Public Library.
The reviews of our new terminal were stellar, but we’ve never rested on our laurels, and have constantly looked for ways to improve the experience for our hometown customers and crewmembers. So today, in celebration of 5 great years, we present:
The Top Five at T5
Five of the coolest things we brought to JFK Terminal 5, and how we’re taking them into the next five years.
5. Partner Airlines and T5i
Sharing is caring, and whether you’re headed for Hawaii 5-0 or the Emerald Isle, connecting from JetBlue flights on to our partners at Hawaiian Airlines and Aer Lingus has never been easier. Welcoming our partner carriers to T5 been a great addition to the neighborhood!
It’s also getting even better! When our new expansion at T5 (we call it T5i) is complete in 2015, JetBlue customers will arrive and clear customs in our home terminal instead of Terminal 4. Connections on to other JetBlue flights will happen without needing to move between terminals, and we’ll be able to serve more international customers from partner carriers through T5 as well!
4. Tunes at T5
Even before we officially opened the doors at T5, live music was heard in the vaulted ceiling of our central marketplace with a launch party performance by Estelle. In 2009 we launched our Live From T5 concert series which features emerging artists like Icona Pop or Emeli Sandé and diverse power players like Taylor Swift, Goodie Mob, Phillip Phillips, and Robyn. These concerts are for our customers and aren’t open to the general public, so you may want to show up for your flight a little early, you never know who might be setting up on the grandstand!
Music has always been an important part of the T5 experience, and we always hear from customers how they love the set-list heard throughout the day. Now our customers will be able to get in on the act directly. We’ve partnered with Rockbot, an amazing service that will allow anyone traveling through T5 to view the current playlist – and vote on what they want to hear next! Look for the Rockbot kiosk at T5 to learn more, or grab the Rockbot app for iOS or Android before you get to the airport.
T5 opened with a focus on minimizing our impact. With natural lighting and airflow management to save energy (and costs) on power consumption, to using reclaimed cement for the gravel “ramp” areas. We’re continuing to look for ways we can make a difference. This summer launched a program for composting food waste collected at T5 for use at a farm in the Hudson Valley, and next week we’ll host our first-ever greenmarket, creating a unique way for New York farmers to connect with those passing through the terminal. We’re even creating a new and improved pet-relief area with real grass and a fire hydrant (hey, everyone’s important!)
2. Airspace Lounge
Looking for free WiFi, plenty of outlets for charging, and a relaxing place to sit? We’ve got that throughout the entire terminal! – but for those customers looking for a little something more, like a business center with printer or scanner, or some plush chairs in a quiet environment, or maybe just a shower after a long shut-eye flight from the West Coast, the Airspace Lounge that recently opened near Gate 24 is a perfect haven.
Operated by Swissport, there’s no need for a secret handshake to enter this lounge, it’s open to any customer for use with entry fees starting at just $25. Sit back, relax and enjoy the oasis within the oasis of T5.
We opened up T5 with an impressive (and award winning) selection of restaurants and concessions, and have spent the last few years listening to our customers and finding even more partners to make our customers’ experience on the ground as satisfying as their JetBlue experience in the air. With additions like Ben and Jerry’s, Baked by Melissa, WhereTraveler Books + More, or the numerous innovative shopping kiosks around the terminal, our customers are sure to be able to find just about anything they might want to grab before their flight.
Want more? We’re not done by any means! There are still a few regular store requests from our T5 customers and we hear you. We’re working on finalizing some plans for some other popular brands to join out T5 team delivering that great experience.
We’re incredibly proud of what we’ve accomplished in the last five years at T5. We’ve grown from serving 46 destinations from JFK in 2008 to 62 destination so far this year. We’ve helped more than 50 million customers pass through our doors at T5, but we like we’ve always said, we’re only as good as our last flight, and at T5 it’s no different. Just watch what’s in store for the next 5, 10 years and beyond!
October 18, 2013
We love to have great conversations via social media. Check out a few of our latest favorite tweets:
From applauding our airline partners for their latest accomplishments
@VirginAtlantic You’re going to love the results. We know, because we’ve been on the no-cart diet for years!
— JetBlue Airways (@JetBlue) October 16, 2013
To engaging with customers who love the product
To ensuring that our core value of fun isn’t surpassed!
@RealRonJeremy Great pic! Just keep your hands off the captain, Ron! She’s got some flying to do!
— JetBlue Airways (@JetBlue) October 16, 2013
There is a conversation to be had with just about everyone!
October 15, 2013
Today we’re excited to announce Detroit as BlueCity #85 and our 51st nonstop destination from Boston, where we’re the largest carrier. We’ll begin Detroit service on March 10, 2014, when we’ll enter the market with three daily E190 flights between BOS and Detroit Metropolitan Wayne County Airport (DTW).
Right now, the average cost for a roundtrip BOS-DTW flight is $526, which we see as an opportunity. A recent study from the Massachusetts Institute of Technology shows that over the last five years our entrance into a new market has influenced airfares more than any other domestic carrier.
We’re happy to play ball in this great Midwestern city by pitching customers wallet-friendly fares –- by the way, if you’ve been following the American League Championship Series, then you know the Detroit Tigers are tied with the Boston Red Sox in the seven-game series. Let’s see what happens in game three!
This is an important route for not only our Boston business travelers, but also for international customers who can connect in Boston through our interline partners. In fact, our Detroit service will begin the same day Emirates launches brand new nonstop Dubai-Boston flights. The greater Detroit area is home to one of the largest Arab-American communities in the country, so our Emirates partnership is particularly relevant for this route and valuable to Detroit customers.
Dave Barger talks Detroit
It’s only taken our President and CEO Dave, who hails from Detroit, Michigan, 13 years to get home on JetBlue. Today’s announcement hits particularly close to home for Dave – literally. Here, Dave talks hot dogs, history, and to-do’s in Detroit:
BlueTales: Justin Verlander recently pitched a brilliant game to catapult the Detroit Tigers into the American League Championship Series against the Red Sox. We sponsor the Red Sox, but you’re a Tigers fan. Pray tell –- who are you rooting for in the postseason?
Dave Barger: #I’mnotansweringthis. But seriously, it’s an exciting series and they’re both great teams – may the best one win.
BT: If someone only had 24 hours in the city, which sites would you tell them to visit?
DB: To start, be sure to catch a sporting event. Whether it’s the Tigers, Pistons, Red Wings, or the Lions, there are a host of options. The Henry Ford Museum, which is actually in Dearborn, Michigan just outside of Detroit is home to countless pieces of American history. Then, swing through Windsor, Ontario – the only place where Canada is geographically south of the U.S. I’d also recommend the Detroit Institute of Arts, which is known for having an incredibly diverse collection of art, and the Motown Museum. Lastly, visit Ann Arbor – it’s such a great college town.
Credit: Historic Vehicle Association
BT: Let’s talk grub. What’s a Detroit staple?
DB: Coney Dogs. They’re beef hot dogs topped with all-meat beanless chili, white onion, and yellow mustard. There are different variations of them depending on the vendor, but they’re not to be missed if you’re in Michigan. You can even get them at the airport.
BT: Detroit people are known for being _______.
DB: After filing for bankruptcy this summer – the largest bankruptcy of a municipality in the U.S. – the people have been challenged in so many ways as rebuilding takes place. But they’re resilient and always have been. During World War II, Detroit was one of FDR’s “Arsenal of Democracy” cities, which were major industrial cities tasked with manufacturing military supplies to support the Allied powers. Detroit’s automobile industry played a big role in this. Musical powerhouses like Aretha Franklin, Kid Rock, and Bob Seger all have connections to Detroit and represent the city’s tenacity during tough times.
BT: Tell us about something that happened to you that could only happen in Detroit.
DB: Again, it’s about resilience for me. I was nine-years-old when the Detroit Riots of 1967 took place. I remember seeing tanks on the streets with the National Guard, which was such a formative moment for me. Then, just a year later, the Tigers won the World Series in 1968 and mass euphoria spread through the city. It’s amazing how quickly the people of Detroit can bounce back.
Let Dave know you’re excited too! Tweet
October 14, 2013
The WhereTraveler Books + More retail store, opened in September in our state of the art home at JFK: T5. Inside the store, flat-screen televisions play Where® videos with travel tips specific to New York and information on other destinations served by JetBlue.
Our friends at Where designed their space with an ecological eye. Instead of selling disposable bottles of water, the store provides a water filling station that offers cool, clean drinking water for free to all T5 visitors who want to reduce their own environmental impact. The store also sells reusable water bottles decorated with travel themes for those customers who didn’t being their own. The sustainability focus of the WhereTraveler Books + More retail store fits directly with the rest of T5, where we began an innovative composting program this summer.
Besides quenching the thirst of world travelers, the Where store offers books, magazines and travel products. In addition to national best sellers, shoppers will find museum-quality books of special interest to New Yorkers and visitors alike. The store carries essentials for today’s traveler, from headphones, chargers and other travel tech devices to conveniences like healthful food items and unique gifts.
The Where store is centrally located in T5’s Marketplace, surrounded by a wide selection of shops and restaurants, and adjacent to the low grandstand where JetBlue’s Live From T5 concerts entertain customers.