November 19, 2014

A note from Robin Hayes

Since JetBlue’s first flight, we’ve never sat still. Our airline has morphed over the years in response to dramatic changes in our industry and the shifting needs of our Customers.  We’ve added products like Even More , Mint, Fly-Fi, and grown our network internationally while providing a better experience at a great value.

Today we’re announcing a couple major initiatives for the future that will continue to evolve our product so we can maintain our competitive edge and deliver for our customers, our crewmembers, and our shareholders. One thing that’s not changing is our culture of service and our commitment to our customers.

  • Branded Fares – Beginning in the first half of 2015, customers will be able to choose between three fare bundle options that provide new choices and allow travelers to tailor each trip to their preferences. The first fare bundle will be designed for those customers who don’t traditionally check a bag; the latter two will offer one and two free checked bags, respectively, along with other attractive benefits, like additional TrueBlue points and increased flexibility. These new options will allow us to tailor our offerings to individual customers in a way that is simple and transparent. You will hear a lot more about the features of this plan over the next several months. We want to be sure customers understand how this approach works for them when we roll it out officially in mid-2015.
  • Cabin Refresh – Our customers love the look and feel of our new Airbus A321 jets. In fact, this aircraft is rated significantly higher than other aircraft in our satisfaction surveys. Beginning in mid-2016 we’ll retrofit our A320 aircraft – which are the workhorse of our fleet – with the same lighter and more comfortable seats found on our A321 along with the improved 100+ channels of DirecTV on beautiful 10” widescreen displays. These modern seats will enable us to increase the total number of seats on our planes – which helps us continue our low fare commitment – while still offering the most legroom in coach by a significant margin. The entire aircraft will be upgraded with power ports accessible at every seat along with new lighting, new lavatories, and more.

seatsThe JetBlue experience will keep getting better. In fact, we are very excited to announce today that customers can keep enjoying free access to Fly-Fi – the industry’s fastest connectivity product – thanks to new partnerships with Time Inc., Verizon, and the Wall Street Journal. All of our 140 Airbus A320/A321 jets are expected to have Fly-Fi by the first half of 2015, with EMBRAER 190 installations beginning thereafter. Another game-changing product, Mint — our refreshing new take on a premium experience –has been extremely well received on flights from New York to Los Angeles and San Francisco. By the end of the first quarter all flights to both cities will feature Mint.


Robin Hayes
President, JetBlue Airways

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November 11, 2014

JetBlue partners with Veterans Advantage to support veterans and military families

JetBlue, in partnership with Veterans Advantage, today introduces a new discount program for U.S. active duty military, retired Veterans, National Guard and Reserve and their families.

Members enrolled in Veterans Advantage will receive a 5 percent discount off of base fares on JetBlue flights with no blackout dates. JetBlue will also waive its standard $25 phone booking fee when Veterans Advantage members call 1-800-JETBLUE to book with their discount. Members enrolled in TrueBlue, JetBlue’s loyalty program, will also earn points from their trips for use on future travel. Active military members and their dependents will also be able to pre-board flights and check up to five bags for free when traveling on duty or two bags for free on leisure trips.

For more information on JetBlue’s Vets in Blue platform, visit

(a) Rules and restrictions apply: Veterans Advantage members will receive a 5% discount off the base fare for all JetBlue flights booked by March 23, 2015.  To qualify, at least one Customer on the reservation must be a member in good standing of the Veterans Advantage program at time of booking.  Joining Veterans Advantage requires payment of a membership fee, and compliance with certain Terms of Service.  Customers may be eligible to enroll in a 30 day trial of Veterans Advantage, to discover this discount and other special benefits.  To book a flight with the discount, Veterans Advantage members must call 1-(800)-JET-BLUE (538-2583). Discount is not available for online bookings or any other booking method.  Discount is valid on base fare for JetBlue flights only, and is not valid in connection with JetBlue Getaways vacation packages, TrueBlue award flights, flights on partner airlines, baggage or other fees, surcharges, taxes, or any other products or services. Discount cannot be combined with other offers or discounts, is not applicable to special Military (MIL) fares, cannot be partially redeemed, has no cash value, is not redeemable for cash, and is non-transferable.  Other restrictions apply, see General Terms for details.  

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November 10, 2014

Vets In Blue

Today we’re thrilled to announce our newest custom livery, one that is very close to our hearts as we celebrate our veterans this week, Vets in Blue.

Vets in Blue joins our fleet this week with a dedicated charter flight from New York to Washington, DC with current and former members of the United States Armed Forces spanning several generations. The first “Vets in Blue” flight also included JetBlue crewmembers who are veterans of military service, including the first two pilots in the cockpit and the four inflight crewmembers.

“Vets in Blue” is the latest addition to JetBlue’s exclusive legion of partnership aircraft celebrating organizations and causes, including “Blue Bravest,” which raises awareness for the FDNY Foundation, and “I Love New York,” highlighting New York State Tourism.

Customers are encouraged to keep an eye out for a first glimpse of “Vets in Blue” as it travels to destinations including Boston, New York and Washington, DC. To assist avid plane-spotters, or veteran supporters, the currently scheduled flights* of tail number n775JB “Vets in Blue” is as follows:


(Local Airport Time)




(NOV 10)




(NOV 10)




9:00 AM (NOV 11)




12:50 PM (NOV 11)




4:29 PM (NOV 11)




8:20 PM (NOV 11)




7:00 AM (NOV 12)




11:10 AM (NOV 12)




4:45 PM (NOV 12)




8:49 PM (NOV 12)




7:00 AM (NOV 13)




11:10 AM (NOV 13)




4:45 PM (NOV 13)




8:49 PM (NOV 13)




*Flights are subject to change based on operational necessity. You can track tail number N775JB live at

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April 30, 2014

Our sixth annual Responsibility Report

Last week we released our sixth annual Responsibility Report, highlighting the progress we’ve made in 2013 in the environmental and social responsibility arenas. From initiatives like onboard recycling, to investing in our crewmembers and the communities in which we live in.

Read highlights of the report below or read the complete report here.

Climate Change and Decreasing Environmental Impact

  • Climate change: JetBlue is communicating transparently about climate change. We work every day to reduce our environmental impact and are fully committed to meeting the International Air Transport Association (IATA) targets for greenhouse gas (GHG) emission reductions. These include joining an industry pledge to cut carbon emissions 50 percent by 2050, relative to 2005 levels. (Want to learn more? Our CEO Dave Barger was recently speaking about it.)
  • Partnering to protect oceans: No one benefits when oceans and beaches are polluted. JetBlue teamed up with The Ocean Foundation to explore a novel approach to ocean health in the Caribbean. Destinations in Latin America and the Caribbean make up one-third of our route network, and the health and appearance of these destinations have a direct impact on our revenue. With The Ocean Foundation’s help, JetBlue is showing the economic value of clean beaches by directly tying the importance of nature to the airline’s main economic measure – revenue per available seat mile (RASM). (Want to help? Take our survey!)
  • Composting: In most terminals valuable food scraps are sent to landfills, where their nutritional value is lost and they emit GHGs during decomposition. JetBlue decided to do something different. At JFK’s T5, we began a partnership to compost food waste.  Through our composting partnership, we send nearly 300 pounds of material each day (55 tons annually) to a composting facility where it is turned into fertilizer and nutrient-rich soil for farms.

Governance and Transparency

  • Conflict materials: JetBlue purchases minerals to make the TVs on the aircraft. These TVs would not work without critical minerals to transmit signals and images. These minerals can only be sourced through mining in specific locations and not all mining and sourcing is created equal. Some minerals including, but not limited to, tungsten, tantalum, tin and gold, come from mines that engage in horrific and widespread human atrocities. We do not intend to fund these mines through its supply-chain and have started a deep audit of its supply-chain connected to their TVs and its LiveTV subsidiary that manufactures them.

Investing in its People

  • Marriage equality: JetBlue treats all crewmembers equally. The Defense of Marriage Act (DOMA) made this difficult. For some crewmembers, this meant their partners could not be recognized as “spouses” by federal law, and couldn’t receive federal marriage benefits. Last year, JetBlue signed an amicus brief together with 278 employers and organizations, in the case of United States vs Windsor, who was challenging the Act’s constitutionality.

Investing in the Community

  • Volunteerism: JetBlue’s Community Connection program ties corporate giving with crewmembers’ passions. Through this program, crewmembers log the hours they volunteer with nonprofits and for every 25 hours, JetBlue donates a travel certificate for the charity of their choice. In total, 1,040 crewmembers volunteered 69,635 hours of their own time in 2013.
  • STEM/Aviation Education: JetBlue took its support for STEM education to the next level in 2013. By creating the JetBlue Foundation, the airline will put aviation on the map as a top career choice for students. The Foundation is company-sponsored, but independent from JetBlue. In 2013, the Foundation awarded $25,000 grants to three aviation-focused high school and college programs.

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April 29, 2014

JetBlue Announces Senior-Level Organizational Changes

JetBlue Airways (NASDAQ: JBLU) today announced a number of organizational changes as part of a proactive, company-wide organizational realignment designed to enhance operational performance, customer experience and create an overall more efficient airline that is better positioned for the future.

By creating a new, more streamlined reporting structure and new functional ownership for much of JetBlue’s senior leadership, the organizational changes, which will be fully implemented in the coming weeks, are designed to improve prioritization, execution and discipline across departments and ensure that the airline is more efficient and better aligned to execute and support its overall strategy.

“Positive change is in JetBlue’s DNA. We are constantly evaluating what we can do to improve this airline for our customers, our shareholders, and our crewmembers, and this effort helps us do precisely that,” said Dave Barger, CEO JetBlue.

“At the end of the day, this is about building an organization that will help our crewmembers execute better every day and allow us to build on our position as an independent and disruptive force in the industry,” said Robin Hayes, President.

As part of the organizational restructure, the following senior leaders will now have expanded functions or new roles at JetBlue:

  • Joanna Geraghty has been named Executive Vice President, Customer Experience supporting JetBlue’s 12,000 Crewmembers in Inflight, Airports and Customer Support teams, reporting to Robin Hayes. Ms. Geraghty joined JetBlue Airways in March 2005 as Director, Litigation and Regulatory Counsel moving into the Vice President, Associate General Counsel role in 2006. Most recently, Ms. Geraghty was JetBlue’s Executive Vice President, Chief People Officer leading JetBlue’s human resources functions.
  • Jeff Martin, Senior Vice President, Operations, has taken on an expanded role to include leadership of the airline’s System Operations Center in addition to his current leadership of Flight Operations and Technical Operations. Mr. Martin, who will be reporting to Robin Hayes, joined JetBlue in April of 2012 after 22 years of service at Southwest Airlines.
  • Scott Laurence has been promoted to Senior Vice President, Airline Planning, reporting toRobin Hayes. Mr. Laurence joined the airline in April 2008 as Director, Route Planning, and since 2009 has held the role of Vice President, Network Planning & Industry Partnerships. To ensure greater integration of day-of and long-term planning functions, the following teams will report to Mr. Laurence: Network & Operations Planning, International, Charter Operations, Continuous Improvement, and Industry Partnerships.
  • Marty St. George has been named Senior Vice President, Commercial. Mr. St. George joined the airline in July 2006 and held several roles including: Vice President, Planning, and most recently, Senior Vice President, Marketing and Commercial Strategy. In his expanded role, Mr. St. George will oversee Customer Analytics and Sales & Revenue Management in addition to his current leadership of Brand & Advertising, Digital Commerce, Loyalty, and Product Development and continue reporting to Robin Hayes.
  • Warren Christie has been promoted to Senior Vice President Regulatory & Training, reporting to Robin Hayes. Mr. Christie joined the airline in March 2003 and has served in various roles including Vice President, JetBlue University, the airline’s award-winning training department. Most recently, Mr. Christie has held the Vice President, Operations Planning & Training role since 2012. The following teams will report to Mr. Christie: Safety, Security and JetBlue University.
  • Mike Elliott has been promoted to Senior Vice President, People, reporting to Dave Barger. Mr. Elliott joined the airline in October 2010 as Vice President, Crew Relations where he has worked tirelessly to ensure high engagement of Crewmembers and the company’s Values Committees. The following teams will report to Mr. Elliott: Compensation & Benefits, Crew Relations, Labor and Talent Management.
  • David Clark has been promoted to Vice President, Network Planning and will have responsibility for JetBlue’s flight schedule, network optimization and flight profitability. Mr. Clark, who will be reporting to Scott Laurence, joined the airline in May 2009 as Director, Route Planning and is one of the architects of JetBlue’s successful expansion in Bostonand Latin America. He has served as Director, Schedule Planning since October 2011.
  • Tracy Lawlor has been promoted to Vice President, Financial Planning & Analysis. Reporting to Mark Powers, Chief Financial Officer, she will be responsible for short- and long-term forecasting and capital allocation. Ms. Lawlor joined the airline in July 2001 and has held the Director, Financial Planning & Analysis role since 2006.
  • In addition to the above organizational changes, Glenn Cusano, JetBlue’s former Vice President of Financial Planning & Analysis will be moving to the role of Vice President, Operational Planning & Analysis reporting to Scott Laurence. In this role, Mr. Cusano will work to identify operational efficiencies and manage workforce planning needs throughout the operation.

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April 27, 2014

JetBlue Airways Brings Its ‘Inspiring Humanity’ Mission To Life with A Humanitarian Effort to Haiti

Port-au-Prince, Haiti, became JetBlue’s 82nd BlueCity in December 2013. Before launch it was decided the airline would carry out a humanitarian delivery flight in partnership with the Airbus Corporate Foundation to bring aid to the country, including life-saving anti-cholera medication, blankets and clothing for nearly 6,000 children, hundreds of pair of shoes, thousands of books to help improve literacy, laptops, toiletries and more. Additionally, the JetBlue contingency also made the first dig for a modernized fresh water well in what will become a new village for Haitians still displaced following the 2010 earthquake. Haiti remains the poorest country in the Western Hemisphere and continues to be deeply affected by the earthquake.

JetBlue provided several tons of resources to local schools and orphanages in and near Port-au-Prince. The group visited and delivered supplies to charities that have previously been supported by crewmembers including Ecole Herve Romain, a school in Port-au-Prince’s red zone run by charity organization Edeyo Foundation; Children of Hope, a children’s home in Saintard, north of Port-au-Prince and Grace International, one of Haiti’s largest non-profit organization that runs numerous schools, displacement camps, girls and boys orphanages, a widows home and hospital.

The airline provided donations including more than 2,000 books, toiletries and laptops, which were handed out by a team of 15 front-line crewmembers. The crewmembers also broke ground on a new well for fresh drinking water for Grace International in Carrefour. This area is currently under development building an entire new village that will house tens of thousands of people still displaced from the earthquake.

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February 13, 2014

We Want to Hear From You

You know, we fly to warm places too. We want you to enjoy an escape from this crazy weather, not just flying JetBlue to one of our 29 destinations in the Caribbean and Latin America, but we also want you to enjoy the environment once you get there.

#JetBlueSoFly photo from @carelizapple

#JetBlueSoFly photo from @carelizapple

#JetBlueSoFly photo from @allo_alla

#JetBlueSoFly photo from @allo_alla

As part of our ongoing Jetting to Green effort, we’ve joined The Clinton Global Initiative and partnered with The Ocean Foundation to examine the impact those clean beaches have on tourism. We are assigning a measured dollar value to a healthy ocean ecosystem, including living coral reefs and a trash-free environment. And acknowledging that part of our profit comes from the beauty of nature.

“If you think it sounds obvious that travel companies profit more in locations with beautiful beaches, then we have to ask — why countries whose GDP depends on tourism aren’t already natural leaders in conservation or waste reduction?” Mark J. Spalding, president of The Ocean Foundation, said. “The answer is that assumptions are not good enough. Assumptions do not create action. What we are doing is turning this assumption into evidence specific enough to matter in financial filings.”

This is where you come in.

Please take a few minutes of your day to fill out a simple survey we’ve prepared with our friends at The Ocean Foundation about our Caribbean beaches. Help us gather the data needed to create action/. Your voice matters.

Take the JetBlue and The Ocean Foundation Sustainability Partnership survey

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February 6, 2014

TSA Pre✓™ Update

Earlier this winter, we announced that we joined TSA Pre✓™, an expedited screening program that was only available via mobile boarding passes in select BlueCities.

Now, the TSA Pre✓™ logo will also appear on boarding passes printed at a JetBlue kiosk or by our crewmembers at a JetBlue ticket counter. These additions will allow many more customers to enjoy the benefits of TSA Pre✓™, even if they don’t have the JetBlue app. (Though we love to see customers with our app!)

Customers may receive a TSA Pre✓™ logo on their printed or mobile app boarding pass when they add their Known Traveler Number prior to check-in by managing their flight on Previously, TSA Pre✓™ was only available to customers using our mobile application.

Customers with TSA Pre✓™ on their boarding pass will receive expedited screening. TSA Pre✓™ allows eligible customers to move efficiently though security by leaving their shoes, belt and light outerwear on, and in most cases, keep their laptop computers and 3-1-1 compliant liquids and gels in their carry-on bag. In addition, some customers who are not TSA Pre✓™ qualified but meet TSA’s low-risk profile, may be randomly selected for TSA Pre✓™ on a per-flight basis.

Additional features to our TSA Pre✓™ partnership are coming soon, including the ability to print boarding passes via, and integration into TrueBlue accounts. Stay tuned for more information.  In the meantime, TSA Pre✓™ is available in all domestic BlueCities. (Travelers can check the locations of TSA Pre✓™ here.)

TSA Pre✓™ on Mobile Boarding Passes is currently available in the following 38 BlueCities:

Albuquerque New Orleans (*)
Austin, TX New York (JKF)
Baltimore/Washington (BWI) New York (LGA) (*)
Boston Newark, NJ (*)
Buffalo Oakland, Calif.
Burbank, CA Orlando, Fla.
Burlington, VT Philadelphia
Charlotte, N.C. Pittsburgh
Charleston, S.C. Raleigh/Durham, NC
Denver Richmond
Fort Lauderdale, Fla. Rochester
Fort Myers, Fla. Salt Lake City
Hartford Springfield, CT San Francisco (*)
Houston (Hobby) San Juan (*)
Jacksonville, Fla. Seattle
Las Vegas Syracuse, NY
Long Beach, Calif. Washington, DC (Dulles)
Los Angeles West Palm Beach, Fla.
Newburgh, NY (*) White Plains, NY



*Checkpoints at EWR, LGA, MSY, SFO, SWF and SJU do not currently have a dedicated TSA Pre™ lane. However, TSA will offer a form of expedited screening to eligible passengers; customers may keep their shoes, belt and light outerwear on, but must remove their laptop and 3-1-1 compliant liquids and gels from their carry-on bags. However, TSA continues to add TSA Pre™ lanes at additional checkpoints  and airports.

Don’t worry if you’re not part of the known traveler program, we’re still offering our own Even More Speed product as well.

For more information on TSA Pre✓™, including how to apply visit The Department of Homeland Security (DHS) also has a list of trusted traveler programs on their website that will provide TSA Pre✓™ eligibility to travelers.

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November 25, 2013

The Results are in! JetBlue’s Annual Swing For Good Campaign Raises $500,000 for Charity

This year’s Swing for Goof Golf Classic and the Bid for Good online charitable auction marked the most successful year to date for our annual fundraising campaign. Crewmembers, customers and business partners joined to raise $500,000 for our non-profit partners – KaBOOM! And First Book. As a result,  each nonprofit partner will receive $250,000 to continue with their youth-focused initiatives.

This year marked the fifth anniversary of The Swing for Good Classic. Since 2009, JetBlue has raised more than $1.5 million for a range of nonprofit partners and charitable organizations.   This event began as friendly competition between JetBlue and its business partners to make a difference for children throughout JetBlue’s network. We then added Bid for Good, powered by Charity Buzz, in 2010 as an extension of the golf outing. Bid For Good provides an online option for those that cannot attend the Golf Classic, providing an invitation to give beyond the golf event.

Every year our crewmembers and business partners come out and have a great time, supporting a great cause. Take a look at all the fun that was had at this year’s event:




We are committed to both KaBOOM! And First Book beyond the annual Swing for Good campaign. We will continue to work with KaBOOM! to provide a third playground  in an area impacted by Hurricane Sandy to restore play and a sense of normalcy for affected children. We are also working with First Book to provide 250,000 new books to children in need. JetBlue recently began service to Worcester, Mass and will soon launch service in Port-au-Prince, Haiti. In partnership with First Book, the airline will provide new reading materials to children in both cities, addressing one of the most important factors affecting literacy — access to books.



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October 15, 2013

We’re Going to Detroit, Michigan!

Today we’re excited to announce Detroit as BlueCity #85 and our 51st nonstop destination from Boston, where we’re the largest carrier. We’ll begin Detroit service on March 10, 2014, when we’ll enter the market with three daily E190 flights between BOS and Detroit Metropolitan Wayne County Airport (DTW).

Right now, the average cost for a roundtrip BOS-DTW flight is $526, which we see as an opportunity. A recent study from the Massachusetts Institute of Technology shows that over the last five years our entrance into a new market has influenced airfares more than any other domestic carrier.

We’re happy to play ball in this great Midwestern city by pitching customers wallet-friendly fares –- by the way, if you’ve been following the American League Championship Series, then you know the Detroit Tigers are tied with the Boston Red Sox in the seven-game series. Let’s see what happens in game three!

This is an important route for not only our Boston business travelers, but also for international customers who can connect in Boston through our interline partners. In fact, our Detroit service will begin the same day Emirates launches brand new nonstop Dubai-Boston flights. The greater Detroit area is home to one of the largest Arab-American communities in the country, so our Emirates partnership is particularly relevant for this route and valuable to Detroit customers.

Dave Barger talks Detroit

It’s only taken our President and CEO Dave, who hails from Detroit, Michigan, 13 years to get home on JetBlue. Today’s announcement hits particularly close to home for Dave – literally. Here, Dave talks hot dogs, history, and to-do’s in Detroit:

BlueTales: Justin Verlander recently pitched a brilliant game to catapult the Detroit Tigers into the American League Championship Series against the Red Sox. We sponsor the Red Sox, but you’re a Tigers fan. Pray tell –- who are you rooting for in the postseason?

Dave Barger: #I’mnotansweringthis. But seriously, it’s an exciting series and they’re both great teams – may the best one win.

BT: If someone only had 24 hours in the city, which sites would you tell them to visit?

DB: To start, be sure to catch a sporting event. Whether it’s the Tigers, Pistons, Red Wings, or the Lions, there are a host of options. The Henry Ford Museum, which is actually in Dearborn, Michigan just outside of Detroit is home to countless pieces of American history. Then, swing through Windsor, Ontario – the only place where Canada is geographically south of the U.S. I’d also recommend the Detroit Institute of Arts, which is known for having an incredibly diverse collection of art, and the Motown Museum. Lastly, visit Ann Arbor – it’s such a great college town.

Credit: Historic Vehicle Association

BT: Let’s talk grub. What’s a Detroit staple?

DB: Coney Dogs. They’re beef hot dogs topped with all-meat beanless chili, white onion, and yellow mustard. There are different variations of them depending on the vendor, but they’re not to be missed if you’re in Michigan. You can even get them at the airport.

BT: Detroit people are known for being _______.

DB: After filing for bankruptcy this summer – the largest bankruptcy of a municipality in the U.S. – the people have been challenged in so many ways as rebuilding takes place. But they’re resilient and always have been. During World War II, Detroit was one of FDR’s “Arsenal of Democracy” cities, which were major industrial cities tasked with manufacturing military supplies to support the Allied powers. Detroit’s automobile industry played a big role in this. Musical powerhouses like Aretha Franklin, Kid Rock, and Bob Seger all have connections to Detroit and represent the city’s tenacity during tough times.

BT: Tell us about something that happened to you that could only happen in Detroit.

DB: Again, it’s about resilience for me. I was nine-years-old when the Detroit Riots of 1967 took place. I remember seeing tanks on the streets with the National Guard, which was such a formative moment for me. Then, just a year later, the Tigers won the World Series in 1968 and mass euphoria spread through the city. It’s amazing how quickly the people of Detroit can bounce back.

Flight Schedule




7:30 a.m.

9:49 a.m.

4:00 p.m.

6:17 p.m.

7:35 p.m.

9:52 p.m.


6:30 a.m.

8:16 a.m.

10:30 a.m.

12:16 p.m.

6:55 p.m.

8:43 p.m.

Let Dave know you’re excited too!

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