September 4, 2012

JetBlue Ready Team Assists Those Affected by Isaac

Seven members of our Ready Team were recently deployed to Louisiana to work alongside the American Red Cross and help those affected by Hurricane Isaac. Prior to Isaac’s arrival, the team helped prepare shelters outside of Baton Rouge for pre-evacuees. In the wake of Isaac, the shelters also provided housing for those in areas where the levees – walls put into place to prevent flooding – were breached.

This week, the team has been providing much needed emotional, physical, and logistical support to over 50 residents of Raceland, Louisiana that have been displaced by severe flooding. While the days have been long, the team never became discouraged and kept on smiling to raise the spirits of those who needed support.

Learn more about the Ready Team

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August 4, 2012

Denver Crewmembers Fundraise for Fire Relief Efforts

The recent wildfires in Colorado have displaced so many people in the local community that our Denver crewmembers stepped in to help by organizing the Colorado Fire Relief Fundraising raffle. All proceeds will be donated to the American Red Cross, which will assist local community members affected by the fire.

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March 29, 2012

Resources For Our Customers and Crewmembers

Following Tuesday’s incident, we’ve been asked about what resources we have for our customers and crewmembers in times of need. Caring is one of our five core values, and JetBlue’s 14,000 crewmembers work each day to embody this value. As a company, we have a number of programs in place to offer our support for those in need of assistance.

Our Care and Emergency Response Department (AKA, our Care Team) offers customers and crewmembers resources when they need them. Our Care Team deploys to cities we fly to and beyond to assist in recovery efforts following natural disasters or in other situations where help is needed. We’ve teamed up with the American Red Cross and other aid organizations to help in areas like Albany, New York following Hurricane Irene, and to Santo Domingo following the earthquake in Haiti in 2010, among others. Our Care Team also deployed to Amarillo on Tuesday to assist customers on Flight 191.

As we touched on briefly in yesterday’s post, we offer a Peer Assist program (PAC) and LifeSolutions, an employee assistance program, for all crewmembers.

The Peer Assist program provides support and offers resources to assist crewmembers with issues that arise in daily life. These crewmembers maintain confidentiality of conversations and information imparted to him/her except as mandated by law or for requirements of public safety. The PAC directs crewmembers to a variety of resources provided by JetBlue including BlueBenefits, LifeSolutions, JetBlue Crewmember Crisis Fund (a non-profit that provides financial assistance to crewmembers in need), and community-affiliated organizations.

LifeSolutions is a complimentary and comprehensive employee assistance program that offers mental health assistance, financial and legal resources, and guidance to crewmembers and their families. We work with our business partner, Corporate Family Network, to provide these services to all crewmembers TO help ensure a healthy work environment.

Crewmembers are also able, and expected, to call a safety time-out should they need it; the company will support them 100%. A safety time-out is something that all crewmembers are empowered to do, if they see something that endangers a crewmember, a customer, or JetBlue, they say something and the “time-out” is investigated; essentially “if you see something, say something” program.

JetBlue was founded with a core set of values and on the principles of serving one another and treating people right. To that end, we support more than 700 nonprofit organizations each year in destinations throughout the Americas organized by our Corporate Social Responsibility Team. In addition to charitable giving, we encourage our crewmembers and our communities to give their time and get involved through annual volunteer projects, engagement programs, and several signature initiatives.

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February 19, 2012

JetBlue Ready Team Creates Valentines For Soldiers

To show a little love for our country’s veterans this Valentine’s Day, our Ready Team, made up of JetBlue crewmembers who volunteer to work with the American Red Cross in its response to major disasters, hosted two “Create Cards for Soldiers” events. Crewmembers came together to create more than 500 Valentine’s Day cards and sweet treats! The team sent the finished products to the United War Veterans’ Council, which hand-delivered them to West Point, local VA hospitals throughout New York, and Walter Reed Army Medical Center in Bethesda, Maryland.

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December 11, 2011

Ready Team Receives Recognition For Volunteer Efforts

It’s been an exciting year for our JetBlue Ready Team, supporting numerous volunteer efforts and making deployments across the country to help those in need. In June, the team had its first national deployment to Bismarck (a city we do not fly to), in order to support residents who were forced to flee from their homes during the Missouri River Basin elevation. In September, the team deployed again to Binghamton following Tropical Storm Irene.

Their local volunteer efforts include the American Red Cross Metro Area Drill; September 11 Memorial; ING NYC Marathon; Veterans Day parade. The team has grown to nearly 500 crewmembers, composed of volunteers from all over our network.

On December 1, the American Red Cross in Greater New York presented us with the “Corporate Community Partnership Award”! Congratulations to our Ready Team and thanks for all that you do to help those in need!

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October 2, 2011

JetBlue Crewmembers Help Community Devastated by Irene

On September 10, 2011, eight members from our Ready Team – Crewmembers who volunteer their time and energy to be trained to provide care and support in emergency situations – were deployed for seven days to support the American Red Cross with numerous shelter operations that were opened up to house residents from the Binghamton, N.Y. area. These residents were forced to flee their homes that were destroyed by raging flood waters following Hurricane Irene. The team provided much-needed physical and emotional support during their 12 hour shifts while always keeping a smile on their faces. We salute our caring Ready Team Crewmembers for going above and beyond the call of duty to help those in need.

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August 31, 2011

Care Team working to provide aid

To help those affected by Hurricane Irene, JetBlue’s Care Team is sending more than 200 of our Wake Up snack boxes to a Red Cross shelter in Pine Hill, NY, located about 90 miles south of Albany. The shelter is located on Belleayre Mountain at Belleayre Ski Center and feeds two small towns in the area.

We encourage both Crewmembers and Customers to support the relief effort following Hurricane Irene by making a donation to the American Red Cross.

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August 27, 2011

Irene Makes Her Way North

Beauty is not always in the eye of the beholder. Hurricane Irene is ugly no matter who you ask.

Irene is expected to hit our base of operations in New York late on Saturday and cause a ruckus into Sunday night. Winds are estimated to be severe, with flash flooding, surges, and all that fun stuff. We’ve cancelled 100% of our operations out of the New York area beginning at noon today when New York City’s public transportation system begins its shutdown.

We’re working to reposition close to 50 aircraft in our fleet to outside of the main areas of impact to places like California and Florida, which should help to minimize the recovery time when the hurricane finally takes a hint and gets out of town. Even when Irene has decided to move on out, we could still be looking at flooded runways and roadways, which complicate the recovery efforts. We’ll be working closely with the local airport authorities to ensure the quickest possible return to operations. It’s like an unwanted inconsiderate house guest. You didn’t make the mess, but you still have to clean it up.

Due to high call volumes, wait times and dropped calls have been understandably frustrating. We’ve got all of our Crewmembers working overtime to accommodate those calls, but we’re anticipating record call volumes. We do appreciate your patience and ask that you check your flight status on as well as your email for any notices about cancellations or automatic rebooking that may have come into your inbox before calling us.

What’s up with your flight in sunny California, you ask? Why is your flight delayed when there isn’t a cloud in the sky? With our base of operations out of New York’s JFK, it’s possible that your flight departing from San Francisco originated in New York. And if we can’t get that plane out to San Francisco, your flight might be affected. Enjoy a mojito in Malibu and just be glad you’re not in a hurricane. We promise we’ll get you where you need to go as soon as we can.

In the meantime, please remember to check the status of your flight before heading to the airport (no matter what BlueCity you might be in).

Stay safe and see below for some resources to help keep you prepared and informed:

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August 26, 2011

Irene Ends Her Island-Hopping Tour

Irene has spent her week beating up the Caribbean and is still asking for more! As Hurricane Irene heads towards the East Coast of the United States she is losing some intensity, but her bite might prove to be as bad as her bark as she plans to smack the Carolinas tomo

We’re following the hurricane closely and planning by repositioning close to 50 of our aircraft and crews ahead of the storm’s path (anyone have a driveway they can spare?!). We’ve issued waivers for change and cancel fees for many of our East Coast cities from North Carolina all the way up to Maine. We’ve also cancelled flights Saturday into Monday and are examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go. Affected Customers will be contacted by our Customer Support Team. Keep an eye on your email before calling in because you may have been automatically rebooked and will receive confirmation in your inbox. We appreciate your patience while we work to take ca
re of everyone.

Also, please be advised that the New York Metropolitan Transportation Authority (MTA) is planning a system-wide shut-down when trains and buses begin their final runs starting at approximately noon on Saturday in the interest of public safety and to ensure that the system can be operational for use after the storm. The shut-down will include subways, buses, Long Island Rail Road, Metro-North Railroad, and Access-A-Ride.

If you’re wondering, the answer is no; we did not fly Irene up on JetBlue. Unruly
forces of nature that have the power to rip tree roots out of the ground without breaking a sweat are simply not welcome!

Stay safe and don’t forget to check the status of your flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check the status of their flight at

See below for some resources to help keep you prepared and informed:

  • Contact your local Red Cross chapter, or call 1-800-REDCROSS to find a shelter, obtain emergency food, water, and other disaster relief resources.

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June 10, 2011

JetBlue Ready Team deploys to North Dakota

For the first time in JetBlue history, our Red Cross Ready Team in New York deployed to a city that we don’t fly to last week to support rescue efforts due to flooding in North Dakota. The Missouri River Basin elevation has been rising in North Dakota’s capital city of Bismarck following the melting of a late and unexpected snowstorm, and threatens to chase more than 16,000 residents from their homes. Our six participating Crewmembers – spanning various workgroups – will remain in North Dakota for two weeks, returning on Friday, June 17. They will support the onsite logistics operation.

A big shout-out to our Crewmembers for participating in this very important mission. This speaks volumes to how JetBlue is willing to support our fellow Americans in crisis. Here’s to living the values!

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