January 20, 2013

Boston Meets the Together We Rise Founder

Last week, a huge turnout of Boston Crewmembers met in the Crew Lounge and decorated more than 90 Sweet Cases for Together We Rise, our new CSR partner. BlueCities across the network have joined together for this nonprofit organization that supports foster care children, and our inbox is overflowing with photos of everyone participating!

The Boston session was  particularly special beause Together We Rise founder, Danny Mendoza, who started the organization when he was in college. Danny’s nine-year-old cousin was living in a car and reached out for support, but in his efforts to help the boy, Danny was faced with several obstacles from government agencies. So, he started his own charity that helps foster children and gives them the confidence to make changes in the world.

During the Sweet Cases decorating session, Danny spoke to our crewmembers, explaining how the program started and how important the bags are to foster children. Crewmembers were proud to show him our Caring Value in action.

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December 23, 2012

Boston Hosts A Food Drive for Hurricane Sandy Victims

Our Boston team organized a food drive to support the Greater Boston Food Bank, whose mission is to end hunger in eastern Massachusetts. In, fact the group is the largest hunger-relief organization in New England and one of the top in the country.

Our Boston station supported the food bank by encouraging crewmembers to donate canned and boxed goods throughout the month. With our team’s help, the Greater Boston Food Bank collected more than five tons of food, which will be donated to those most impacted by Hurricane Sandy.

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December 10, 2012

Meet Phil, Our Maintenance Supervisor in Boston

As we celebrate the opening of our new Hangar 8 at Boston’s Logan, we’d be remiss not to mention the secret ingredient to our growth, our people. It’s our 14,500 crewmembers who work each and every day to ensure that our customers receive the very best in product and service. Meet Phil from our Boston Tech Ops team, and learn all about his role at JetBlue:

1. Name, location, position: Philip Caruso, Boston Tech Ops, Maintenance Supervisor

2. How long have you been with JetBlue? Seven years this January. I was hired as a Technician, promoted to Lead Technician and then promoted to my present job, Tech Ops Maintenance Supervisor.

3. What do you do day-to-day? I start the day with an 8:30 maintenance performance conference call which reviews the challenges and items that could impact the day’s operation, complete some admin duties updating work times and requests, order shop and office supplies as needed.  I’m responsible for coordinating the midnight workload of scheduled and unscheduled work based on manpower, maintenance clearing,  helping to troubleshoot and update challenges throughout our system.

4. What did you do before JetBlue? I started with Western Airlines in June of 1968 in San Francisco, was then hired at Allegheny Airlines in Boston February of 1969, before retiring with 36 years of service from US Airways in January 2005. I was always a Line Technician and held Lead Technician, Inspector and Lead Inspector positions while at US Airways. I also helped US Air introduce the A320 family to the system with a program composed of several techs going around the system teaching the finer points of the aircraft to their peers.

5. What do you like most about your job? I have always loved working on aircraft and the challenge of finding the fix to the problem. JetBlue has given me the opportunity to be a part of something more in the Tech Ops Department as a Tech or Supervisor. I have been able to cross department lines and offer suggestions and fixes to challenges. I was instrumental in having one of our business partners actually change their testing procedures for a thrust reverser component, something I was told never happens. I find that the sky is the limit at JetBlue when it comes doing your job; there are no boundaries. I would never be afforded this opportunity at any other carrier.

6. What challenges do you face? Boston has grown exponentially since I started in 2005 with three gates and 30-plus flights a day. We are now up to 100 flights a day (and growing) with 24 to 35 aircraft that spend the night with us in Boston on any given night. We are almost at the 100 mark of the number of technicians with more coming in 2013. The challenges are training the new crewmembers joining us. I’m comforted by the fact that we have great crewmembers that are willing to step up and help the new techs and a great supervisory staff that have met all of the challenges and work very hard at implementing all the changes as seamlessly as possible. We are ready to take on what comes our way.

7. Why do you think your job is important within the larger picture at JetBlue? With the advent of the new hangar and the E190 health check coming in the third quarter I believe we can build a team that can meet the increased challenges of a growing operation. I believe we have the passion in Boston to continue to run a successful operation even as we grow.

8. Are you excited about our growth in Boston? I am excited for the Boston growth, and I believe with JetBlue’s investment in Boston we are here for the long haul. I have seen many changes in the industry over the past 44 years, and JetBlue appears to grow with a purpose in mind; it’s a well-thought-out business model that provides the stability needed for job growth with longevity. I’m happy to see for the younger techs that they will have a future with stability while working for a great company that offers a great deal of job potential.

9. What message do you feel is important that crewmembers and customers receive from you/your team? I feel it’s important for customers to know we are a team of professionals providing the safest and most reliable product possible to the line. A reliable aircraft for a morning launch provides an on time performance value throughout the day helping the bottom line.

10. Anything else you’d like to add. I would like to publicly thank my wife and family who have supported me over my tenure as an aircraft mechanic. Working nights, missing holidays and family events, my wife has held it all together over the years and made it work. We are a team that keeps on giving. I would like to thank JetBlue Leadership for allowing me to grow beyond my expectations. To Boston Tech Ops, it has been my pleasure getting to know and work with such a cooperative and dedicated team. I appreciate all the efforts and understanding you display as we grow. Tech Ops Management, Archie, Rob and Doug, thank you for your support and patience making the tough job look easy. My tenure at  JetBlue has been one of my career highlights; I thank you for the opportunity and support you have given me.

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November 10, 2012

2012 Wings for Autism Event in Boston

Our Wings for Autism event took place in Boston last Saturday, when we helped numerous families practice the travel experience from start to finish. This is our fourth time partnering with Massport, the TSA, and the Charles River Foundation to support this unique opportunity for children with autism and their families. More than 175 people came out to participate in the event.

Many parents dream of whisking their children off on a fun-filled family vacation, but haven’t made the attempt because they’re worried about how their autistic son or daughter will react to the hectic airport environment. From the buzz of people rushing from A to B, to the security process and boarding an aircraft, the whole experience can be overwhelming for an autistic child.

Wings for Autism aims to minimize these fears by giving families access to different aspects of air travel, all without leaving the airport:

  • The check-in process
  • TSA screening
  • Boarding
  • Preparing for take-off
  • Deplaning

Family testimonial

Here’s letter from some grateful parents to our Boston General Manager Norbert about their experience at Wings for Autism:

“First, I want to thank you and all of the people involved with putting on an outstanding event at Logan. My wife and I were blown away with how well the event was organized, and the seamless execution. Most of all, we were so impressed with how friendly, polite, and engaging everyone was. We felt so welcome and our boys had a great time.

We had always thought of JetBlue as a first class airline, but Wings for Autism confirmed it for us! Thank you again for all that you did for our boys, and I look forward to doing more business with JetBlue going forward as my way of thanking your company for their involvement in Wings for Autism.”

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October 20, 2012

JetBlue Sponsors NY vs. Boston Food Truck Throwdown

New York took on Boston last week at at the JetBlue sponsored Food Truck Throwdown in Boston.

We’re proud of your friends at Wafels & Dinges (who served up delicious, Belgian waffles at our recent T5i groundbreaking) for taking home three of the seven prizes. Of course the real winners were the event attendees who were able to sample of the best mobile food around.

Read more about the NY vs. Boston Food Truck Throwdown

 

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September 24, 2012

Our Boston Planes Get a New Home

Last Thursday, we moved into the new home for our planes at Hangar 8 at Boston’s Logan! The first aircraft to set up shop was tail N661, Let The Blue Times Roll.

Although the building itself has been around since it was built for Boston-based Northeast Airlines in the late 1950s, re designed the space and most of its infrastructure is new.

Our maintenance and materiels teams will use our space at BOS Hangar 8 for a wide range of functions. Among other things, maintenance crewmembers at Hangar 8 will be changing engines, performing aircraft jacking and weight jobs, repairing out of service aircraft, conducting E190 health checks, and performing overnight maintenance. Meanwhile, materiels crewmembers will use the hangar to store bulk items, tools, and other parts and components needed for our operation.

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August 15, 2012

Boston Pilots Teach Students About Careers in Aviation

Each year, the Organization of Black Aerospace Professionals (OBAP) partners with the FAA to conduct multiple weeklong Aviation Career Education programs across the nation, and a few of our Boston pilots got involved recently. They volunteered for a week to run a Youth Aviation Camp in St. Thomas. At the camp, they taught high school students about careers in aviation, ranging from air traffic control and flying a plane, to the Coast Guard and airport management.

The week began with lectures on the history of aviation, the Tuskegee Airmen, aerodynamics, and the OBAP. The TSA even gave a presentation to the students, who left the various seminars with a real feel for general aviation terminology, navigation and most importantly—preparations for the actual flights they would be performing that week!

For many, this was the first time they would be in a C-172, let alone fly one. They were briefed on JetBlue’s operations, and had the opportunity to step inside one of our E190 aircraft to speak with members of our Flight and Inflight crews.

First Officer Randall coordinated a surprise for the students—a flyby from the Coast Guard’s Air Station from Borinquen, Puerto Rico. The team took the students on a tour of a Dolphin Helicopter, while explaining what it takes to be in the Coast Guard.

Read more about the aviation camp here.

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June 23, 2012

Boston Participates in the AIDS Walk & 5K Run

Our Boston crewmembers recently joined together with their friends and family to participate in the AIDS Walk & 5K Run Boston. This is an annual event that benefits AIDS Action Committee of Massachusetts—New England’s largest and oldest AIDS service organization.

The Boston crew joined 10,000 other participants to support the cause and raised funds for the collective event which raised more than $900,000 to benefit the committee.

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May 17, 2012

We’re Soaring Into Summer: Now Flying Boston to Nantucket!

We’re springing into summer today with inaugural seasonal service from Boston’s Logan International Airport (BOS) to Nantucket Memorial Airport (ACK). We’ll fly islanders in comfort with daily jet service to our 45th nonstop destination out of Logan through September 4.

To celebrate, New England beach-seekers that take two roundtrip flights between Boston and Nantucket can get a third trip free, plus an additional 500 points awarded to the eligible TrueBlue account. TrueBlue, our loyalty program, is free to join and includes the ability to use points for any seat on any JetBlue operated flight, no blackout dates, and points that don’t expire if you fly JetBlue or use your JetBlue Card by American Express at least once every twelve months. Additional information about TrueBlue and registration can be found at https://trueblue.jetblue.com/.

Image courtesy of hankzby on Flickr

In addition to our new seasonal service from Boston, daily nonstop flights between our home base at New York’s John F. Kennedy airport and two popular New England summer colonies – Nantucket and Martha’s Vineyard – begin today. Service from New York’s JFK to both Nantucket and Martha’s Vineyard will run daily throughout the summer. A second daily flight between JFK and Nantucket will be added beginning June 21 through September 10, 2012.

Our schedule between Boston and Nantucket:

BOS to ACK: ACK to BOS:
*Depart – Arrive *Depart – Arrive
4:25 p.m. – 5:22 p.m. 6:00 p.m. – 6:57 p.m.
- Flights operate daily from May 17 – Sept. 4, 2012 -*schedules subject to change

Our schedule between New York (JFK) and Nantucket:

JFK to ACK: ACK to JFK:
*Depart – Arrive *Depart – Arrive
12:59 p.m. – 2:11 p.m. 2:49 p.m. – 4:00 p.m.
**8:50 a.m. – 10:01 a.m. **10:40 a.m. – 11:39 a.m.
- Flights operate daily from May 17 – Sept. 24, and five days a week Sept. 25 – Oct 22, 2012

*schedules subject to change

**second daily service starts June 21 and runs until Sept. 10, 2012

Our schedule between New York (JFK) and Martha’s Vineyard:

JFK to MVY: MVY to JFK:
*Depart – Arrive *Depart – Arrive
1:05 p.m. – 2:08 p.m. 2:46 p.m. – 3:45 p.m.
- Flights operate daily from June 21 – Sept. 4
and four to five days a week May 17 – June 20, and Sept. 5 – Oct 8, 2012
*schedules subject to change

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April 24, 2012

Running The Boston Marathon


Well, we didn’t actually run the Boston Marathon, though some of our crewmembers did, and we were a sponsor and on site from start to finish.

The 116th Boston Marathon took place on April 13, Patriot’s Day. It was a hot day with the temperature reaching 89 degrees by the time the race ended, just shy of the all-time record high. In 1905, the mercury reached 100 degrees for the Boston Marathon (think: pre-air conditioners)!

This year, the Boston Athletic Association took on the heat by giving participants the option to defer their entry to 2013, and setting up extra liquid stations for those who braved the high temperatures. Needless to say, after navigating the 26.2 mile course that took our crewmembers and the thousands of other runners up and down Boston suburbs (including the infamous Heartbreak Hill), the finish line was a welcome sight.

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