JetBlue Blog

As told by a Customer Support Crewmember: I received a call asking to cancel a flight and to waive the fee.  When I inquired as to why he said his mother passed away. “Sir, I am so sorry to hear of your loss.  I just need a few pieces of information then I can see what [...]

As told by a Customer Support Crewmember: A Customer, an older woman who used to fly Pan Am in the old days, was flying with us from BOS to LAS and back.  She travels all over the world and travels with a teddy bear attached to her luggage. She noticed when she returned to Logan [...]

As told by our Customer Support Crewmember, Richard: I had an older lady call and get a quote on a package to San Juan.  It was a screaming deal and when I tried to close the sale, she said she would need to call her husband, who wasn’t there, and OK it with him first.  [...]

As relayed by one of our TrueBlue Lead Crewmembers: TrueBlue got a call recently inquiring about Pet Points.  When the Customer asked how many points she gets for her cat, the Crewmember replied “300 per leg.” The Customer then said, “Oh, so she gets 1,200 then!”  The Customer really thought the Crewmember meant 300 points [...]

As told by Customer Support Crewmember RaeLene: I work in Reservations and received a call from a customer that was upset that her flight had been canceled. As I was speaking to her, I kept hearing a beeping on the line that was making it hard to understand what she was saying. She got more [...]

As relayed by a TrueBlue Crewmember regarding a note she received from a Customer: This is a fairly ridiculous email to send, but I just learned you are the official sponsor of the Boston Red Sox. This makes me really sad, as I love you guys, but am a Yankee fan, and am thus conflicted. [...]

We received the below incident report from one of our Customer Commitment Crewmembers: Station Incident Report Customer on arrival of a Spirit Airlines flight found two JetBlue life vests in the customer’s checked luggage. When the owner of the luggage was questioned about the articles found in the bag, the response was that the customer [...]

As told by an Inflight Crewmember: I was sitting on one of our flights between FLL & JFK.  The Customer next to me had been pushing the TV control buttons on her armrest for a while.  I figured she was just trying to find something interesting to watch.  After a while, the cute little lady [...]

Sent by one of our valued Customers: Dear JetBlue, Please accept this song as a token of my appreciation of everything that Jetblue is. (Sung to the tune of “My Favorite Things” from the Sound of Music) Flying home through four different cities, Eight-hour layovers make me feel sh***, Prices that soar like airplane wings, [...]

As relayed by an Inflight Crewmember: While working the #3 position on the A320, after our initial service, the #2 and myself were sitting in the AFT galley on our jumpseats facing each other when a woman comes down the aisle to use the LAVS.  Both LAVS were “Vacant”.  She leans in to read the [...]