Archive for the ‘You Can’t Make This Shtick Up’ Category

February 22nd, 2012

You Can’t Make This Schtick Up: Quack!

Just another normal operating day at our home base at JFK’s T5: families flying out on vacation, folks traveling for business, people visiting their friends and relatives, and a duck on his way to St. Maarten. That’s right, a duck. A customer recently headed through security with a live duck. TSA, the government agency that […]

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August 1st, 2011

You Can’t Make This Shtick Up – Love for Blue in Unexpected Places

As told by one of our pilots: It’s quite common for me to hear “I love your airline!” when I meet someone and they find out I’m a pilot for JetBlue.  Last Wednesday I was driving to work and was unfortunately involved in an accident. Traffic was moving normally and abruptly came to a stop.  […]

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July 11th, 2011

You Can’t Make This Shtick Up – Stuck On You

As told by a Ground Operations Crewmember: Enjoying one of my favorite benefits of working for JetBlue, I was flying non-revenue to my hometown of Syracuse, New York. I patiently waited for all the Customers to board and my name was called for a seat assignment. The last few Customers were still in line when […]

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June 29th, 2011

You Can’t Make This Shtick Up – Turtles

A little birdy (or the major news outlets) may have told you that turtles caused a minor shuffle this morning at JFK Airport in New York. While JetBlue saw no significant delays, the turtles were unsuccessful in getting on a flight to the Caribbean. Maybe next time fellas. Funny enough, it’s not the first time […]

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June 22nd, 2011

You Can’t Make This Shtick Up – “Movies”

As told by our Airports Crewmember The couple of minutes that we have with each Customer is special to me. I love trying to build rapport with them. This past Saturday morning was a little different than others because of a canceled flight from the night before. We had a few Customers that were frustrated […]

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May 16th, 2011

You Can’t Make This Shtick Up – L as in…

As told by a Customer Support Crewmember: When I was a reservations agent I received a call from an elderly woman and asked her for her confirmation number.  As most people do, she struggled to come up with words that would represent the letter she was calling out (i.e. B as in baked beans (for […]

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May 9th, 2011

You Can’t Make This Shtick Up – Exempt

As told by an Inflight Crewmember A Customer who had come onto the plane in a wheelchair was sitting in the front row. I made my usual announcements and performed the safety demo. During my compliance check, I saw that her seat belt wasn’t fastened. I asked her to please fasten her belt, and she […]

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May 3rd, 2011

You Can’t Make This Shtick Up – A Life (and death) Long Customer

As told by a Customer Support Crewmember: I received a call from a Customer inquiring about flights to New York from Fort Lauderdale. The Customer mentioned that she was flying to New York for her mother’s funeral.  She said that she would be flying ahead of her mother’s casket which was being shipped on a JetBlue flight. I […]

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April 25th, 2011

You Can’t Make This Shtick Up – Flatulence

As told by an Inflight Crewmember: I was working a trip to California and a woman approached me in the back galley and asked if I could please ask the man in front of her to stop farting. I informed the woman that I really am not allowed to do that and she asked me, […]

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April 18th, 2011

You Can’t Make This Shtick Up – Irony

As told by an E190 Captain: I was at a hotel in D.C. waiting for the crew van when I saw an elderly lady across the parking lot fall down. I ran over to help her. My first officer was close behind me. I helped her up and ensured she was not hurt. She did […]

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