Archive for the ‘Uncategorized’ Category

February 13th, 2014

We Want to Hear From You

You know, we fly to warm places too. We want you to enjoy an escape from this crazy weather, not just flying JetBlue to one of our 29 destinations in the Caribbean and Latin America, but we also want you to enjoy the environment once you get there. As part of our ongoing Jetting to […]

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February 6th, 2014

TSA Pre✓™ Update

Earlier this winter, we announced that we joined TSA Pre✓™, an expedited screening program that was only available via mobile boarding passes in select BlueCities. Now, the TSA Pre✓™ logo will also appear on boarding passes printed at a JetBlue kiosk or by our crewmembers at a JetBlue ticket counter. These additions will allow many […]

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January 30th, 2014

Lighting up lives across the network

During the holiday season our crewmembers work to light up lives across our network with Together We Rise – a nonprofit dedicated to improving the lives of children moving through the foster care system. This year, we have decorated more than 2,000 Sweet Cases to donate to children who will move to three different locations […]

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January 21st, 2014

Winter storm operational update

Another winter storm is passing through the Northeast, impacting busy airports in the New York and Boston area. We have proactively thinned operations to or from the New York and Boston metro area. Additionally, we have waived change fees and fare differences for customers booked to travel today who wish to change their flights for select cities […]

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January 20th, 2014

In Honor

In honor of Martin Luther King, Jr. Day, we’re giving a $10,000 grand to First Book to provide books to children in need. TrueBlue members can join us in our efforts through True Giving. 

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January 8th, 2014

Rob Maruster talks with reporters

Yesterday, we released details on our Customer Compensation plan (en Español) for those impacted by the winter storms this past week. Our Chief Operating Officer, Rob Maruster also took the opportunity to talk with reporters about the storms and our recovery efforts.

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January 8th, 2014

Respuestas al Cliente

Mientras resumimos las operaciones regulares en el noreste siguiente la reducción de horario de ayer, queremos tomar un momento para informarles de cómo vamos a trabajar con los clientes afectados por el mal tiempo y dificultades operativas. Seguimos trabajando con los clientes para cambiar reservaciones o reembolsar cualquier cancelación de vuelos, y estamos agregando secciones […]

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January 7th, 2014

Customer Recovery

7:00 p. m. ET: updated for clarity While we resume regular operations in the Northeast following yesterday’s schedule reduction, we wanted to take a moment to address how we will be working with customers caught in the past week’s weather and operational difficulties. We continue to work with customers to rebook or refund any canceled […]

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January 6th, 2014

Operational Update FAQs

As we continue to address ongoing operational disruptions (more information on the current operation here), we wanted to address a few frequently asked questions we’re hearing from our customers. NOTE: If “Manage My Flight” is unresponsive, please try again later or call us at 800-JETBLUE.  Call volume is high and wait times are long.  We […]

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January 6th, 2014

Monday Operational Update

One thing is for sure, the beginning of 2014 sure hasn’t been kind to US aviation!  The new year began with the winter storm some called Hercules, is shutting down the heaviest trafficked air corridor in the world during one of the heaviest travel periods of the year. Mother Nature then followed that up with […]

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