Archive for the ‘Uncategorized’ Category

January 8th, 2014

Rob Maruster talks with reporters

Yesterday, we released details on our Customer Compensation plan (en Español) for those impacted by the winter storms this past week. Our Chief Operating Officer, Rob Maruster also took the opportunity to talk with reporters about the storms and our recovery efforts.

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January 8th, 2014

Respuestas al Cliente

Mientras resumimos las operaciones regulares en el noreste siguiente la reducción de horario de ayer, queremos tomar un momento para informarles de cómo vamos a trabajar con los clientes afectados por el mal tiempo y dificultades operativas. Seguimos trabajando con los clientes para cambiar reservaciones o reembolsar cualquier cancelación de vuelos, y estamos agregando secciones […]

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January 7th, 2014

Customer Recovery

7:00 p. m. ET: updated for clarity While we resume regular operations in the Northeast following yesterday’s schedule reduction, we wanted to take a moment to address how we will be working with customers caught in the past week’s weather and operational difficulties. We continue to work with customers to rebook or refund any canceled […]

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January 6th, 2014

Operational Update FAQs

As we continue to address ongoing operational disruptions (more information on the current operation here), we wanted to address a few frequently asked questions we’re hearing from our customers. NOTE: If “Manage My Flight” is unresponsive, please try again later or call us at 800-JETBLUE.  Call volume is high and wait times are long.  We […]

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January 6th, 2014

Monday Operational Update

One thing is for sure, the beginning of 2014 sure hasn’t been kind to US aviation!  The new year began with the winter storm some called Hercules, is shutting down the heaviest trafficked air corridor in the world during one of the heaviest travel periods of the year. Mother Nature then followed that up with […]

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January 5th, 2014

Sunday Operational Update

The combination of peak holiday return travel (where flights were full, leaving few rebooking options) plus the winter storm in the Northeast (where JetBlue has our major bases of operation) and new pilot scheduling rules (which result in pilots timing out more aggressively) have combined to significantly impact our operations. We have few options available, […]

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January 4th, 2014

Repositioning

For most people, digging out after a snow storm is about brushing off the car, clearing the driveway, and making sure the roads are clear. For a 24/7 operation like an airline though, it can be a little more involved, and digging out is only the first step. Operating a scheduled flight requires a delicate […]

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January 3rd, 2014

Friday Operations Update

The winter storm some are calling Hercules has passed, and our operations in the Northeast are beginning to stand back up. Just because the white stuff has stopped falling though, doesn’t mean the airports are done with it just yet. Nearly 8 inches of snow fell at JFK, and 15 inches covers the field at […]

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January 1st, 2014

UPDATE: New Year, New Storms!

It’s not exactly how we wanted to ring in 2014, but we’re prepping our de-icing equipment and preparing for a big winter storm soon to impact the Eastern seaboard. While we’re doing what we can to prepare, we also know that when mother nature puts her foot down, we’re going to pay attention. Delays and […]

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December 24th, 2013

“Fly it Forward” and make the Holiday Season a little brighter for others

Many people are traveling this week to visit friends and family. While enjoying time with loved ones, we encourage all to take a moment and find ways to “Fly it Forward” and make the Holiday Season a little brighter for others. Our mission is to Inspire Humanity both in the ground and on the ground. Each […]

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