Archive for the ‘Uncategorized’ Category

January 30th, 2014

Lighting up lives across the network

During the holiday season our crewmembers work to light up lives across our network with Together We Rise – a nonprofit dedicated to improving the lives of children moving through the foster care system. This year, we have decorated more than 2,000 Sweet Cases to donate to children who will move to three different locations […]

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 21st, 2014

Winter storm operational update

Another winter storm is passing through the Northeast, impacting busy airports in the New York and Boston area. We have proactively thinned operations to or from the New York and Boston metro area. Additionally, we have waived change fees and fare differences for customers booked to travel today who wish to change their flights for select cities […]

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 20th, 2014

In Honor

In honor of Martin Luther King, Jr. Day, we’re giving a $10,000 grand to First Book to provide books to children in need. TrueBlue members can join us in our efforts through True Giving. 

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 8th, 2014

Rob Maruster talks with reporters

Yesterday, we released details on our Customer Compensation plan (en Español) for those impacted by the winter storms this past week. Our Chief Operating Officer, Rob Maruster also took the opportunity to talk with reporters about the storms and our recovery efforts.

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 8th, 2014

Respuestas al Cliente

Mientras resumimos las operaciones regulares en el noreste siguiente la reducción de horario de ayer, queremos tomar un momento para informarles de cómo vamos a trabajar con los clientes afectados por el mal tiempo y dificultades operativas. Seguimos trabajando con los clientes para cambiar reservaciones o reembolsar cualquier cancelación de vuelos, y estamos agregando secciones […]

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 7th, 2014

Customer Recovery

7:00 p. m. ET: updated for clarity While we resume regular operations in the Northeast following yesterday’s schedule reduction, we wanted to take a moment to address how we will be working with customers caught in the past week’s weather and operational difficulties. We continue to work with customers to rebook or refund any canceled […]

Posted by in Uncategorized | Permalink | Comments (18) | Share on Facebook | Share on Twitter

January 6th, 2014

Operational Update FAQs

As we continue to address ongoing operational disruptions (more information on the current operation here), we wanted to address a few frequently asked questions we’re hearing from our customers. NOTE: If “Manage My Flight” is unresponsive, please try again later or call us at 800-JETBLUE.  Call volume is high and wait times are long.  We […]

Posted by in Uncategorized | Permalink | Comments (0) | Share on Facebook | Share on Twitter

January 6th, 2014

Monday Operational Update

One thing is for sure, the beginning of 2014 sure hasn’t been kind to US aviation!  The new year began with the winter storm some called Hercules, is shutting down the heaviest trafficked air corridor in the world during one of the heaviest travel periods of the year. Mother Nature then followed that up with […]

Posted by in Uncategorized | Permalink | Comments (19) | Share on Facebook | Share on Twitter

January 5th, 2014

Sunday Operational Update

The combination of peak holiday return travel (where flights were full, leaving few rebooking options) plus the winter storm in the Northeast (where JetBlue has our major bases of operation) and new pilot scheduling rules (which result in pilots timing out more aggressively) have combined to significantly impact our operations. We have few options available, […]

Posted by in Uncategorized | Permalink | Comments (43) | Share on Facebook | Share on Twitter

January 4th, 2014

Repositioning

For most people, digging out after a snow storm is about brushing off the car, clearing the driveway, and making sure the roads are clear. For a 24/7 operation like an airline though, it can be a little more involved, and digging out is only the first step. Operating a scheduled flight requires a delicate […]

Posted by in Uncategorized | Permalink | Comments (36) | Share on Facebook | Share on Twitter