Archive for the ‘Customers’ Category

May 13th, 2013

Announcing SoFly!

We’re proud to launch today SoFly, a new interactive feature on jetblue.com where you can find unique travel advice and inspiration from customers like you, and keep the buzz going by sharing your own JetBlue experiences. From the time that you’re thinking about a trip to your time at the airport, inflight and at your […]

Posted by in Breaking News, Customers, Social Media | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 29th, 2013

Update on FAA Furloughs

We’re pleased to report a return to normal operations following the suspension of the FAA furloughs this weekend. We do not expect any substantial Air Traffic Control (ATC) staffing related delays in the near term. As always, be sure to check your flight status before heading to the airport and leave the driving to us.

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 29th, 2013

A Beary Happy Ending

You might remember last month’s A Tale of Blue Cities story about how our crewmember Diane went to some beary extreme lengths to help a little boy try to find his life-long friend “bear bear” that he lost on a JetBlue flight. As we can all use a happy ending, below is a photo we […]

Posted by in A Tale of Blue Cities, Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 25th, 2013

Blue Skies, Delayed Flights

In the airline world, we call today a “severe clear” day. The skies are blue, the sun is sharp, the winds are calm, and yet we’re still looking at delays and possible cancellations due to the FAA furloughs. If you’re flying with us today, be sure to check your flight status before heading to the […]

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 23rd, 2013

FAA Furloughs

We are deeply frustrated by the negative impact government staffing reductions are having on the national air transportation system, and the inconvenience it’s causing our customers and crewmembers. Customers should plan for possible flight delays and cancellations at most airports across the country. While delays related to the furloughs are possible throughout our network, the […]

Posted by in Community, Crewmembers, Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 22nd, 2013

Sequestered

If you’ve been watching the news lately, you’ve probably heard the word “sequestration” quite a bit. The FAA has cut staffing at Air Traffic Control facilities as a result of the government budget sequester, and the first round of these cuts went into effect on Sunday. With fewer employees to manage traffic in and around airports, delays […]

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 20th, 2013

Boston Operations

We’re pleased to report our operations at Boston Logan International Airport (BOS) are flowing smoothly. However, we understand many customers’ plans were disrupted yesterday, and our fee waiver remains in place for those traveling to/from BOS Saturday, April 20, 2013. Customers may rebook their flights for travel through Tuesday, April 23, 2013 without fee or […]

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 19th, 2013

Boston Fee Waiver

Update 5 p.m. Flights remain on or close to schedule at Boston’s Logan. We’ve further extended our fee waivers for customers to rebook their flights for travel through Tuesday, April 23, 2013 without fee or difference in airfare. Please call 1-800-JETBLUE for further assistance. Update 11 a.m. We’ve extended our fee waivers for customers to […]

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 10th, 2013

They’re Baaack! Thunderstorms Move Into the Northeast

It’s barely spring and yet those pesky thunderstorms so common during the summer months are now upon us. Rain and thunderstorms are expected during the evening hours today and we may see delays at the New York are airports including JFK, EWR, LGA and HPN. As we’ve shared previously, thunderstorms can happen at any time of […]

Posted by in Customers | Permalink | Comments (0) | Share on Facebook | Share on Twitter

April 9th, 2013

Live From T5: Emeli Sandé

We’re excited to announce the next up in our Live From T5 concert series: an exclusive live performance by Emeli Sandé on Friday, April 26 at 5 p.m. ET. Sandé gracefully weaves together blues, jazz and R&B on her critically acclaimed debut CD “Our Version of Events.”  She will perform her chart topping single “Next […]

Posted by in Customers, Pop Culture | Permalink | Comments (0) | Share on Facebook | Share on Twitter