This week at New York’s JFK we celebrated a great milestone in our growth story – the topping out of T5i, our new international arrivals facility. The age-old tradition marks the hoisting of the top-most beam during construction. The celebration was all about recognizing the work of the countless iron workers, carpenters, electricians, tradesmen and [...]
Archive for the ‘Customers’ Category
May 13th, 2013
Announcing SoFly!
We’re proud to launch today SoFly, a new interactive feature on jetblue.com where you can find unique travel advice and inspiration from customers like you, and keep the buzz going by sharing your own JetBlue experiences. From the time that you’re thinking about a trip to your time at the airport, inflight and at your [...]
April 29th, 2013
Update on FAA Furloughs
We’re pleased to report a return to normal operations following the suspension of the FAA furloughs this weekend. We do not expect any substantial Air Traffic Control (ATC) staffing related delays in the near term. As always, be sure to check your flight status before heading to the airport and leave the driving to us.
April 29th, 2013
A Beary Happy Ending
You might remember last month’s A Tale of Blue Cities story about how our crewmember Diane went to some beary extreme lengths to help a little boy try to find his life-long friend “bear bear” that he lost on a JetBlue flight. As we can all use a happy ending, below is a photo we [...]
April 25th, 2013
Blue Skies, Delayed Flights
In the airline world, we call today a “severe clear” day. The skies are blue, the sun is sharp, the winds are calm, and yet we’re still looking at delays and possible cancellations due to the FAA furloughs. If you’re flying with us today, be sure to check your flight status before heading to the [...]
April 23rd, 2013
FAA Furloughs
We are deeply frustrated by the negative impact government staffing reductions are having on the national air transportation system, and the inconvenience it’s causing our customers and crewmembers. Customers should plan for possible flight delays and cancellations at most airports across the country. While delays related to the furloughs are possible throughout our network, the [...]
April 22nd, 2013
Sequestered
If you’ve been watching the news lately, you’ve probably heard the word “sequestration” quite a bit. The FAA has cut staffing at Air Traffic Control facilities as a result of the government budget sequester, and the first round of these cuts went into effect on Sunday. With fewer employees to manage traffic in and around airports, delays [...]
April 20th, 2013
Boston Operations
We’re pleased to report our operations at Boston Logan International Airport (BOS) are flowing smoothly. However, we understand many customers’ plans were disrupted yesterday, and our fee waiver remains in place for those traveling to/from BOS Saturday, April 20, 2013. Customers may rebook their flights for travel through Tuesday, April 23, 2013 without fee or [...]
April 19th, 2013
Boston Fee Waiver
Update 5 p.m. Flights remain on or close to schedule at Boston’s Logan. We’ve further extended our fee waivers for customers to rebook their flights for travel through Tuesday, April 23, 2013 without fee or difference in airfare. Please call 1-800-JETBLUE for further assistance. Update 11 a.m. We’ve extended our fee waivers for customers to [...]
April 10th, 2013
They’re Baaack! Thunderstorms Move Into the Northeast
It’s barely spring and yet those pesky thunderstorms so common during the summer months are now upon us. Rain and thunderstorms are expected during the evening hours today and we may see delays at the New York are airports including JFK, EWR, LGA and HPN. As we’ve shared previously, thunderstorms can happen at any time of [...]



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