To have our customers honor us for customer satisfaction is truly gratifying. To receive that distinction 10 years in a row is both humbling and flattering—we are floored to be ranked “Highest in Customer Satisfaction among Low-Cost Carriers in North America” by J.D. Power.
The 2014 North America Airline Satisfaction StudySM measures customer satisfaction among both business and leisure customers of major North America carriers. The study is based on responses from 11,370 customers who flew on a major North America airline between March 2013 and March 2014. The study was fielded between April 2013 and March 2014, and measures overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees; inflight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation.
We don’t take these accolades lightly, and while we know there’s always room for improvement, it’s an incredible honor to know our customers appreciate the experience we deliver. To celebrate this momentous occasion, we decided to give 10 lucky winners a chance to really experience our award-winning product and service… by bringing back one of your favorite promotions of all time.
Yup, that’s right. Head over to jetblue.com/jdpower every day from now through May 23, 2014 and enter to win an All-You-Can-Jet pass good for unlimited travel between September 2- November 2, 2014. We’re giving one pair of AYCJ passes per day over the next 10 days – so bookmark jetblue.com/jdpower and enter once every 24 hours!
It is our pleasure to serve you. If we’ve done our job right, we’ve done more than simply fly you from point A to point B. Hopefully we’ve enhanced your journey, maybe with a little extra legroom or the ability to pack a little more for your vacation with a free first checked bag. Or maybe it’s a complimentary snack and TV show that helped the flight go by a little faster. Or even extra help on the phone with a reservation or a smile from a crewmember at the airport or as you boarded your flight.
Either way, we couldn’t do it without the 15,000+ crewmembers delivering the JetBlue experience every day, so a big thanks to them for making our operation a success.
And thank you for trusting us and giving us the opportunity to serve you. We hope to see you again on a future flight very soon.
NO PURCHASE NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Sweepstakes starts at 12:00:00 AM ET on 5/14/14 and ends at 11:59:59 PM ET on 5/23/14. Open to legal residents of the U.S., DC & PR who are at least 18 years old at time of entry. Void outside the U.S., DC, PR and where prohibited. Ten (10) Grand Prizes, each valued at $999, will be awarded. Total ARV of all prizes to be awarded: $9,990. Odds of winning depend upon the number of eligible entries received each Entry Period. Void where prohibited. See Official Rules for complete details and entry instructions. Sponsor: JetBlue Airways, 27-01 Queens Plaza North, NY 11101. All rights reserved.
JetBlue received the highest numerical score among five low cost carriers in the proprietary J.D. Power 2005-2014 North America Airline Satisfaction StudiesSM (among all carriers in 2005). 2014 study based on responses from 11,370 passengers who flew on major North American airlines between March 2013-March 2014. Proprietary study results are based on experiences and perceptions of consumers surveyed in April 2013-March 2014. Your experiences may vary. Visit jdpower.com