The combination of peak holiday return travel (where flights were full, leaving few rebooking options) plus the winter storm in the Northeast (where JetBlue has our major bases of operation) and new pilot scheduling rules (which result in pilots timing out more aggressively) have combined to significantly impact our operations. We have few options available, further hindered by incoming weather (icing conditions) in the Northeast.
We are working hard to reset the operation and get people where they’re going, but it will take days, not hours.
We ask that customers ensure their contact information is in their record so we can send updated flight information. If you booked directly with JetBlue, we more than likely have your information. If you didn’t book with JetBlue, we may not have your information, so we ask that you check the status of your flight online and call 800-JETBLUE(538-2583) to give us your contact information. The call center is experiencing very heavy call volume, resulting in long wait times to speak to an agent.
JetBlue is committed to operating safely; further cancellations are possible. We regret the impact to our customers.