May 8, 2013

A Day in the Life: Recruiting

Welcome to A Day in the Life, where we take you behind the scenes at JetBlue to learn more about the important jobs that work in concert together to run a major airline. This time, we visit with Shivani, one of our Recruiters.

With a big smile and a bubbly personality, it’s clear that Shivani is a people person on first meeting. Responsible for inflight, or flight attendant, hiring, as well as for our College Crew, or internship program, Shivani works to identify the brightest and bluest to join our growing team of 15,000 and counting.

Above all, Shivani and our entire recruiting team are positioned to protect and strengthen the JetBlue culture through vetting and identifying the right talent. After all, our competitive advantage is our people – we wouldn’t be the airline that provides the best customer service in the skies if not for our 15,000 crewmembers that are selected for their passion

Shivani is part of a larger team composed of crewmembers like herself that handle the recruiting for all of our respective workgroups – airportspilotsinflight, customer support, system operations, technical opsground operations and support center crewmembers. Although our recruiting approach differs according to the workgroup, we have one core goal when identifying talent: to find people whose values are aligned with JetBlue’s five core values – Safety, Caring, Integrity Fun, and Passion – and to invite those who are a fit to become our newest blues.

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Top Five Tips for Landing a Job at JetBlue

1. Do your homework! Research JetBlue. Be familiar with our five core values and company history, and most importantly know what’s happening at JetBlue today.

2. Know your story: Prepare for an interview by thinking of specific situations you have encountered, and how you have handled them.

3.  Show your passion: At JetBlue, we are all very passionate about the airline and what we do, so show passion for the role you are applying for as well as for JetBlue.

4. Be open and honest.

5. Be yourself! We are a fun company, and we just want you to be you!

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As an airline that is profitable and growing (AKA, we’re hiring!) we see a lot of interest in any open positions that we have. Reviewing resumes to invite candidates to the interview process is no easy task. Shivani’s team received 8,000 resumes for 365 inflight positions (with more than 880 resumes received in just two hours!). Similarly, more than 1,000 resumes came in for 28 College Crew positions. “We’re very selective about who we ask to join the team,” relays Shivani. “It’s not just experience alone that we’re looking for; we ask the question, are you someone who is going to provide excellent customer service?”

Each week, Shivani’s team holds a BlueBlitz session, a meeting where dozens of inflight candidates learn more about JetBlue and get a chance to show off their professional and interpersonal skills. More than just an interview, this day-long event includes all sorts of games and activities that allow the JetBlue team to observe how the candidates interact with one another and demonstrate our core values. Later in the day, we conduct BlueRevues with a selection of the candidates. This is where we learn more about their interests and experience. Finally, we select our newest Inflight crewmembers.

Shivani’s job doesn’t end there. Our new hires then go on to orientation and training at JetBlue University in Orlando, and Shivani has a vested interest in seeing that her new hires make it through that experience and then move onto the line to take on their customer-facing roles. She works closely with the inflight team to ensure that everyone is on the same page and that our newest crewmembers are a strong fit for our culture.

The College Crew program is one that Shivani is particularly proud of. She helped to rebuild the program from the ground up, and is hopeful that she is helping to select interns that will eventually turn into full-time crewmembers at JetBlue. Each spring Shivani works with local universities to identify candidates for summer-long internships across various workgroups. Our program for selecting interns is much more strategic than just hiring extra sets of hands and helping college students gain workplace experience; our mission is to build an innovative internship program to identify a pipeline of future high performing talent by developing strategic university relationships and enhancing the intern experience.

Shivani and the recruiting team are constantly looking for new and different ways to engage potential talent, including via social media, such as LinkedIn, Facebook and Twitter, and developing direct relationships with colleges and universities and other partners to identify the right candidates to join the JetBlue family. As the landscape changes, Shivani’s team looks to keep up with the latest channels for communicating open positions and recruiting the best new crewmembers to deliver excellence in customer service.

Are you interested in working at JetBlue? Do you share our values of Safety, Caring, Integrity, Passion, and Fun? We’re always looking for people who can represent us well. Check out our open positions and to see if there’s a career here right for you!

Check out the previous editions of A Day In The Life and stay tuned for the next edition!

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