April 23, 2013

FAA Furloughs

We are deeply frustrated by the negative impact government staffing reductions are having on the national air transportation system, and the inconvenience it’s causing our customers and crewmembers.

Customers should plan for possible flight delays and cancellations at most airports across the country. While delays related to the furloughs are possible throughout our network, the most significant impact is expected to be concentrated in the following cities:

  • New York – JFK
  • New York – LaGuardia
  • Newark
  • Fort Lauderdale
  • Chicago O’Hare
  • Los Angeles
  • San Francisco

As always, our primary focus is running a safe and efficient operation and we will continue to do everything possible to mitigate delays throughout our network for our customers. While our teams are working hard to get customers where they need to be on time, delays can be compounded by a variety of complications. When multiple flights are delayed, the situation can quickly compound and put our crews or planes “out of position”—meaning they’re stuck in airports away from their next scheduled trip. At the same time, the delays can cause our crews to “time out” of their federally regulated duty times while waiting for clearance to depart. Finally, when flights run late into the evening, there are times when agencies like the TSA or CBP teams are not available.

Under normal circumstances, we plan ahead for delays and cancellations, but due to the dynamic nature of the sequestration and its impact on the industry, our crewmembers are finding out about operational impact with little advance notice. We apologize for the inconvenience this may add to your travel plans.

If you are planning on traveling, here are a few things you can do to minimize uncertainty:

  • Check the status of your flight regularly and again prior to leaving for the airport (online, via mobile device or by calling 1-800-JETBLUE).
  • Sign up for SMS and/or voice flight status notifications via your mobile device or our iPhone/Android apps
  • Estimated departure times are not definite and are subject to change at any time, but we recommend that you arrive at the airport prior to their NEW estimated departure time as follows:
    • Domestic flights: at least 90 minutes prior to departure
    • International flights: at least 2 hours prior to departure

Please join us in communicating your frustration to officials in Washington, both your elected officials in Congress and at the FAA, asking for their assistance in resolving these unnecessary issues. Here are some ways you can get involved:

  • Reach out to the White House, the Department of Transportation, the FAA and Congress at: www.dontgroundamerica.org
    • Feel free to use this text:
    • I oppose FAA-imposed flight delays because it’s an unnecessary and reckless action that will disrupt the air travel for millions of Americans, cost jobs and badly damage our already fragile economy.
  • Share this post on your favorite social network.

We’re grateful for your continued patience as we all work through this situation together. We’ll continue to keep you informed as we address this ongoing operational impact.

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