April 15, 2013

Boston Marathon Incident

Update 2 p.m. Thursday

In a formal coming together of the community following Monday’s tragedy, Massachusetts Governor Deval Patrick and Boston Mayor Tom Menino announced the formation of The One Fund Boston, Inc to provide aid for those in need. JetBlue has pledged $100,000 to support the fund, and we continue to work with our crewmembers, customers, friends and family in the Boston area to assist as we’re able.

Learn more about The One Fund Boston, Inc.

Below is a video from the Bruins game last night, a very touching moment when the collective voice of the American people singing the national anthem resonated throughout the arena.

Update 4 p.m. Tuesday

Operations remain on or close to schedule at Boston’s Logan (and throughout our network), though we do still recommend leaving a little extra time for security at BOS and checking your flight status on jetblue.com before heading to the airport. Remember that we’re also offering fee waivers for changes and cancellations for those originally scheduled to fly to/from Boston today or tomorrow to rebook through Sunday, April 21.

We’re offering travel assistance to loved ones who need to get to Boston and ask that those in need please reach out the Boston Mayor’s office for more information. As Boston’s largest carrier with thousands of our crewmembers who call Boston home, our sadness is felt across our network.

Dave, our CEO (right) with our Airport Operations crewmember Ram (left), in a surprise visit he decided to make to our Boston station this morning to check in on our team there.

Update 9 a.m. Tuesday

We continue to send our thoughts to everyone in the Boston community during this difficult time. Our team at Boston Logan airport is out in force today, and while customers may want to allow more time for security, flights are moving well. For specific flight information, please check your flight status on jetblue.com

For those previously booked and unable to travel, our fee waivers remain in place: Customers who booked travel before April 15th, for travel to or from Boston today or Wednesday can now rebook through Sunday April 21 without fee. For those customers scheduled to to fly to or from Boston April 15-17, who need to move their flight beyond the 21st, we’ll waive the change fee.  Give us a call 1-800-JETBLUE and our agents will be able to assist you.

Update 7 p.m. Monday

At this time, Boston Logan International Airport (BOS) remains open for operations. We’re waiving change/cancel fees and fare differences for those customers originally scheduled to travel to/from Boston today, April 15 through 17 , 2013 to rebook through Saturday, April 20. Please call 1-800-JETBLUE for assistance.

We’re continuing to monitor the situation and will remain available to our partners to assist where we can – today and in the future.

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By now you may have seen news reports regarding an explosion this afternoon at the Boston Marathon. While the details are still unfolding, we’ve activated our incident operations center to locate all of our known crewmembers that were participating in or watching the Boston Marathon and to monitor any operational impact at Boston’s Logan.

Please check back here for operational updates at Logan International Airport and visit NBCNews.com for updates on the incident. If you’re flying to/from Boston, please be sure to check your flight status.

As a sponsor of the Boston Marathon with a large number of the JetBlue family based in the city, our thoughts are with the Boston community during this difficult time.

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