February 7, 2013

Update on Winter Storm Operations

We’re keeping a close eye on the impending winter storm expected to impact the Northeast and New England regions tomorrow and are planning our operations accordingly.

Two converging weather systems make the potential for this storm especially strong. We expect initial snows to reach the Northeast tonight with the bulk of the storm to hit tomorrow afternoon lasting into Saturday. We anticipate the New York area will see rain changing to snow tomorrow, all snow inland and the highest accumulations expected for the New England region including Boston. Blizzard conditions are forecast for the entire region. We’ve proactively cancelled more than 600 flights and will continue to monitor and adjust our operations as needed. If your flight has been cancelled you will be notified and rebooked on the next available flight.

Behind the scenes, we’re ensuring that our crews are safe and in place to assist in the operations. We expect the storm to pass by Saturday afternoon, but a full return to normal operations will be dependent on airport conditions as well as the conditions of the roadways and public transportation around the airports.

We’re waiving change/cancel fees and fare differences for customers traveling Friday and Saturday to select cities in the region to rebook through Tuesday, February 12. Visit jetblue.com for the full details including the list of cities.

Stay tuned here for updates and be sure to check your flight status before heading to the airport (even if you’re coming from a warm and sunny city).

Learn more about how we plan for winter weather

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6 Comments on “Update on Winter Storm Operations”

  • Posted by Shana on February 7, 2013 at 9:09 pm

    I am scheduled to fly out on Sunday the 10th in the morning from Logan, it is anticipated the storm will be ending about 18 hours prior to our departure. The flight is connecting through JFK for the caribbean. Assuming there are significant cancellations Friday and Saturday how does that impact my scheduled flight on Sunday?

  • Posted by JS on February 7, 2013 at 9:47 pm

    Why is it that the telephone is the only option when faced with cancelled flights? It is a frustrating system for everyone involved. Customers have to wait endless hours, only to wait longer for someone to ‘click-click-click’ after picking up…Im sure the operators don’t enjoy the stress either.

    Website/email is a clearly better option for everyone. Anyone tech-unsavvy can call and wait in your absurd 3 hour phone cue. Seriously.

  • Posted by Michele on February 8, 2013 at 5:09 am

    When you say you are waving change/ cancel fees, Does that mean I can cancel my flight and rebook with another airline before my SAturady flight is cancelled. I can’t find any other jet blue flights to get me on my cruise.

  • Posted by JetBlue on February 8, 2013 at 6:29 pm

    Our customer support team at 1-800-JETBLUE can assist.

  • Posted by JetBlue on February 8, 2013 at 7:09 pm

    Hi Shana,

    Please be sure to check your flight status as it gets closer: http://www.jetblue.com/flightstatus/

  • Posted by JetBlue on February 8, 2013 at 7:11 pm

    We have extra crewmembers on hand to help with the higher call volumes, but understand that it’s frustrating. We appreciate your patience!

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