November 5, 2012

Update on Operations and Recovery Efforts

Operational Update:

We are now back to running a full schedule across our network, but our airports in the New York metropolitan area, including LaGuardia, JFK, and Newark have suffered infrastructure damage from Sandy. In particular, the instrument landing systems (ILS), or radio-based ground to air technology that allows planes to navigate on final approach in low visibility, are impaired.

On a sunny day (like we’ve seen since Sandy hit) that’s no problemo. On bad weather days, like we’re expecting this Wednesday and Thursday, we’re looking at delays and cancellations.

Looking ahead of the potential Nor’easter, we’re encouraging those who are scheduled to fly with us mid-week to take advantage of our waived change/cancel fees and fare differences to/from the cities listed below and with travel meeting the following criteria:

Travel to/from:
- New York Metros (EWR, HPN, JFK, LGA & SWF)-
- Washington D.C. Metros (BWI, DCA & IAD)
- Hartford, CT (BDL)
- Richmond, VA (RIC)
- Boston (BOS)
- Burlington VT (BTV)
- Buffalo, NY (BUF)
- Rochester, NY (ROC)
- Syracuse, NY (SYR)

Booking date on or before 11/5/2012
And, travel dates are between 11/5/2012 and 11/8/2012:
- No change fee or increase in fare for rebooked travel to be completed before 11/17/2012
- No change fee for rebooked travel to be completed after 11/17/2012 – increase in fare may apply
- No cancelation fee – funds can be deposited to JetBlue Credit valid for one year, or to original form of payment upon request

*All changes/cancellations must be complete prior to scheduled travel, and before 12/31/2012.

For assistance, please call us at 1-800-JETBLUE (538-2583) and please be sure to check the status of your flight online prior to leaving for the airport. Those with web-enabled cell phones and PDAs may check the status of their flight at mobile.jetblue.com.

Community Update:

As New York’s Hometown Airline, we realize that there are many communities that are in need of assistance and will be for some time. In partnership with the NYC Food Association we helped to serve over 25,000 meals from 20 trucks over the past four days to locations throughout lower Manhattan, the Rockaways, Staten Island, and Hoboken. We’re happy to report that our friends at the NYC Food Truck Association has raised over $27,000 in donations and will continue to deliver free meals to people in areas impacted by Sandy.

We pledged to match donations dollar for dollar up to $100,000 to the American Red Cross. Our customers have come together to raise more than $500,000 for the Red Cross through jetbluegives.org so far! We’re giving donors six TrueBlue points for every dollar donated through jetbluegives.org through November 30, 2012.

Visit jetblue.com/rebuild to learn about all of our current community efforts and how you can help and stay tuned here and on jetblue.com for the most up to date travel information.

Posted by in Community, Customers | Permalink | 9 Comments | Share on Facebook | Share on Twitter

9 Comments on “Update on Operations and Recovery Efforts”

  • Posted by Sean Becker on November 5, 2012 at 9:50 pm

    Tried to cancel a flight from BOS on the 7th (confirmation code OGTTFR) and the website indicated a $100 charge. Is this offer no longer valid? It is now Monday at 9:50pm EST.

  • Posted by Sean Becker on November 5, 2012 at 9:51 pm

    now hoping this is not posted to a blog seeing I put the confirmation code in there.

  • Posted by JetBlue on November 6, 2012 at 2:49 pm

    Hi Sean,

    I’ve passed your note along to our customer support team for assistance.

  • Posted by Five Fee-Free Ways to Donate To Disaster Relief Efforts | Credit.com News + Advice on November 7, 2012 at 6:00 am

    [...] for dollar, up to $50,000 through JetBlueGives.org. The match has since been raised to $100,000 and some $500,000 in donations have been received so far.  Donors also get 6 frequent flier miles for every dollar donated, so all around [...]

  • Posted by 5 Fee-Free Ways to Donate to Disaster Relief Efforts - stocksdailynewsinfo.com on November 7, 2012 at 12:05 pm

    [...] for dollar, up to $50,000 through JetBlueGives.org. The match has since been raised to $100,000 and some $500,000 in donations have been received so far. Donors also get 6 TrueBlue points for every dollar donated, so all around it’s a [...]

  • Posted by 5 Fee-Free Ways to Donate to Disaster Relief Efforts | The #1 Financial Newspaper Of The World on November 8, 2012 at 5:48 am

    [...] for dollar, up to $50,000 through JetBlueGives.org. The match has since been raised to $100,000 and some $500,000 in donations have been received so far. Donors also get 6 TrueBlue points for every dollar donated, so all around it’s a [...]

  • Posted by Yogendra Thakur on November 8, 2012 at 9:00 am

    Hi,
    I am trying to call 800 number to cancel my flight for tomorrow 11/09/2012 from JFK.

    The message I get from my cell phone with area code 201 is ,”This number is unavailable from your calling area” . When I call from my office number , the it says “number is temporarily unavailable.”

    I have been trying from 11/07/12 4.pm.

    I don’t want fly due to weather.

    Online cancellation shows 100$ cancellation fees.

    Please advise how to proceed, as I need to cancel before 9.30 pm.

  • Posted by JetBlue on November 8, 2012 at 9:28 am

    Hi Yogendra,

    1-800-JETBLUE is your best bet, but I’ve passed your information along to our customer support team for assistance and someone will be in touch with you soonest.

  • Posted by Yogendra Thakur on November 8, 2012 at 7:10 pm

    Thank you Jetblue for your prompt action. I was contacted by Customer Support and when I was able to call 800 number it was happy surprise to know that ticket was cancelled and credit was applied to my account.

    I really appreciate the customer service from Jet Blue. I will always fly with Jet Blue.

    Best luck and Keep up the good work !

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