October 31, 2012

Taking Flight After Sandy

Our first flight took to the skies in Boston last night following Hurricane Sandy and we’re working closely with the airports impacted by the storm to get our operations up and flying.

Updates include:

  • We expect a 90% return to normal operations at Logan and Bradley in Hartford, CT today.
  • Washington D.C. area airports (BWI, DCA, IAD) are also accepting some flights today.
  • We took our first arrival at JFK this morning (the very first plane back into JFK) and are looking at a phased return to service.
  • Newburgh (SWF) should be able to take arrivals as soon as this afternoon.
  • We’ll resume flights at Newark (EWR) and Westchester County (HPN) tomorrow.
  • LaGuardia (LGA) may not open for some time due to infrastructure damage caused by the storm.

We’re planning on a phased recovery in New York as infrastructure comes back online. Today we are focusing on bringing planes and crews back into JFK. While there are some arriving flights into JFK, there still will be no departures until tomorrow when we plan on operating about 50% of our schedule. We’ll continue to build up our service until we’re operating as normal.

Even the Red Sox plane was a welcome sight at JFK this morning!

Airport field conditions are only one part of the recovery solution in New York – public transportation and roadway conditions must be in reasonable condition before we can plan a return to our full schedule. The New York Metropolitan Transit Authority has restored limited bus service but is still assessing the full extent of damage to the subways and tunnels .  It could be days before service is restored.  This includes subway, rail (Metro North, Long Island Rail Road), ferry, and AirTrain.

Our first flight out of Boston last night

Our hearts go out to our crewmembers, customers and beyond who have been impacted by the far-reaching devastation of Sandy. Returning to business as usual is a giant team effort and we appreciate your continued patience. Please check your flight status before heading to the airport and stay tuned here on BlueTales and to jetblue.com for updates as they become available and stay safe!

Posted by in Crewmembers, Customers | Permalink | 15 Comments | Share on Facebook | Share on Twitter

15 Comments on “Taking Flight After Sandy”

  • Posted by harish phadke on October 31, 2012 at 10:37 am

    jet blue….good job with the communication……hope all are safe.

  • Posted by Jim Lee on October 31, 2012 at 11:34 am

    My return flight from NY to Chicago #917 was cancelled. I would like to book the later flight that day. How do I accomplish this without being charged another fare? Unable to get thru to Jetblue via phone.

  • Posted by Edwin Utermohlen on October 31, 2012 at 12:06 pm

    But how do we rebook?
    We have been disconnected by jetBlue a dozen times since Sunday.
    When we finally did reach JetBlue this morning at 2:20am the hold time Ed over an hour, at which time our phone ran dead…
    The app and online site are of no use whatsoever.
    From what I can tell you are doing nothing what-so-ever to proactively aid the people left stranded in NY, you are no help at all.

  • Posted by Edwin Utermohlen on October 31, 2012 at 12:09 pm

    Ok, so JFK is flying. My flight monday was from JFK. What should I do? Come out an sleep on the floor until you find me a seat?
    (Really, what should I do?)

  • Posted by JetBlue on October 31, 2012 at 12:27 pm

    I’ve passed your request along to our customer support team, best suited to assist. Please do check your flight status before heading to the airport.

  • Posted by JetBlue on October 31, 2012 at 12:28 pm

    I’ve passed your note along to our customer support team, best suited to assist.

  • Posted by Joann on October 31, 2012 at 3:53 pm

    It would be helpful if you posted a list of the Friday, Nov. 2nd flights that are cancelled and keep it updated as the decision is made to cancel more flights. Currently you can only see the status on the website for flights through November 2nd. I found out on Facebook that my friend’s flight Friday into JFK was cancelled. I would like to know ASAP if my flight is also going to be cancelled.

  • Posted by JetBlue on October 31, 2012 at 4:06 pm

    Hi Joann,

    We appreciate your patience during this challenging time. We do ask that you check your flight status as we get closer and please know that we will reach out to you directly should your flight be cancelled.

  • Posted by Ruth Maloney on October 31, 2012 at 4:10 pm

    Flight 171 to Sacto from JFK on Thursday, Nov. 1st, is cancelled.
    May I request a seat on the next flight or what is your recommendation?
    Thanks (flight 171)

  • Posted by simone on October 31, 2012 at 10:30 pm

    Hello, we are Brazilian and we will marry in the next day (03 November) our honeymoon would begin in ny leaving Brazil on 04 November and arriving in ny on 05 noembro by american airlines.
    But American Airlines for trying to trip honeymoon exempted from the fine to alter fate. So we go to Cancun on November 4.
    After the trip to Fort lauderdale cancun will take a cruise that is booked by JET BLUE bought a ticket to NY fort lauderdale on November 9 for more than a month. Now we need to buy a ticket to cancun fort lauderdale.
    Just like american airlines was comprehensive, we ask that because it is a honeymoon, it would not be nice to meet new york in these conditions, and Brazilian tourists are all in new york and very expensive to not take advantage, so we ask that you examine our case and see the possibility of a return flight without penalty because unfortunately the hurricane arrived sandy ha very little time we can not risk the trip.

    We appreciate the attention and await a return as the ates.

    Simone & William

  • Posted by JetBlue on October 31, 2012 at 11:00 pm

    Hi Simone,

    Congrats on getting married! I’ve passed your note along to our customer support team for handling.

  • Posted by JetBlue on October 31, 2012 at 11:02 pm

    Hi Ruth,

    You can contact our customer support team at 1-800-JETBLUE. I’ve also passed your note along to them for handling.

  • Posted by Kadijah on October 31, 2012 at 11:04 pm

    Hello, my husband and I are currently rebooked for our return flight from POP to JFK on Friday November 2nd. We are reading and hearing that flight could still be cancelled throughout the entire week. We are currently at the end of our funds and would like to know of any updates for our flight.

  • Posted by JetBlue on November 1, 2012 at 9:20 am

    Yes, your flight is leaving from JFK, not LGA.

  • Posted by JetBlue on November 1, 2012 at 9:24 am

    We’re looking at 75% of our flights operating on Friday at JFK. You will be contacted if your flight is cancelled and can also check the status of your flight at jetblue.com.

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