October 30, 2012

Recovering from Hurricane Sandy

Hurricane Sandy ripped through the Mid-Atlantic and Northeast portions of the U.S. causing devastation with wind gusts peaking at 90 mph and unprecedented storm surges that flooded the streets of towns and cities throughout multiple states. Our thoughts are with those who have been impacted by the storm in any way.

New York’s LaGuardia Airport

We’re expecting to bring partial operations back to Washington D.C. and Boston later today, as those cities report good airport conditions and fair public transit options.  All NYC airports are reporting damage and debris on the field and other infrastructure issues so we’ll watch that closely and resume operations as soon as we’re able to. With many subways, tunnels and trains around the NY Metro area flooded, there’s even work to be done to even get people to airports. We have been in constant contact with the Port Authority of New York and New Jersey, NYC’s Office of Emergency Management, and FEMA, and we will rely on their reports to gauge our start up plan. We need to make sure the airports are ready before we can start flying.

New York’s LaGuardia Airport

We’re offering fee waiversfor changes or cancellations to rebook through November 14. Call us at 1-800-JETBLUE to rebook your flight. Please note that you will be contacted directly if your flight is cancelled.

We appreciate everyone’s patience as we evaluate our plan for a safe return to normal operations. Stay tuned here on BlueTales and on jetblue.com for updates. Please stay safe and continue to follow the good advice of local authorities to stay indoors.

Frequently Asked Questions:

How’s my flight for today/tomorrow?
You can always see the most current status of your flight at http://bit.ly/JBStatus.  If your flight is cancelled, please call 1-800-JETBLUE and an agent can help outline available options

The storm has passed, why can’t you fly?
We moved our planes and crews out of the area as the hurricane came through. We’re now working to put those pieces back together. We’re making sure our crewmembers, and airports are ready to fly, and moving planes and crews back into position.

Is there any chance you’ll reinstate my cancelled flight now that the storm has passed?
We aren’t reinstating any previously cancelled flights. If you need assistance rebooking, please call 1-800-JETBLUE. The storm may have passed, but the recovery hasn’t. We still need to make sure our crewmembers are okay, and the airports and runways are ready for flights.

Are you adding extra sections?
We have a very small number of spare aircraft. While we’re looking into extra sections, we’ll only be able to add them on a few routes.

Will you rebook me on another carrier?
If your flight was cancelled, we can offer you a full refund so you can take another carrier, but please remember all carriers are recovering from this storm. While we can sometimes accommodate customers on partner carriers, all airlines are similarly full. We will offer you a refund on your cancelled flight if you want to make other arrangements.

Resources:
American Red Cross
NYC Office of Emergency Management
National Weather Service
Port Authority of New York and New Jersey

*We published an image earlier that we believed was taken by one of our crewmembers at LGA following Sandy but are learning it might have been taken by someone else. JetBlue does operate at LGA but not at this gate. We apologize for any confusion. Verified JetBlue LGA images taken after Sandy are included in this post.

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