October 28, 2012

Update on Hurricane Sandy and Our Operating Plans

Hurricane Sandy is on track to impact air travel over the next several days in the Northeast and Mid-Atlantic regions. In New York, public transportation will cease at 7 p.m. ET today, and we’re planning our last departure by midnight. The JFK AirTrain will close at 10 p.m. and shuttle buses will run in its place. High winds are no bueno for flying machines, so we are sheltering our aircraft in other cities – see the list below. Learn more about our operating plans around Hurricane Sandy and how you can prepare.

Airports around the country where all of our planes have been repositioned

Remember to check the status of your flight before heading to the airport (even if you’re in a city that might not be impacted by the storm, your plane or crew might have been), and check back here on BlueTales and on jetblue.com for the latest news and operational updates. You will be notified if your flight is cancelled. Also, learn more about the fee waivers that we’re offering (we just updated the rebooking until through November 10). You can cancel or rebook your trip without incurring any fees if you’re flying to/from the listed cities.

Be sure to also tune in to NYC.gov for information about the storm and the evacuation zones, and follow @MikeBloomberg and @GovChristie.

Stay safe and dry!

Posted by in Breaking News, Customers | Permalink | 31 Comments | Share on Facebook | Share on Twitter

31 Comments on “Update on Hurricane Sandy and Our Operating Plans”

  • Posted by Joann Pheasant on October 28, 2012 at 4:26 pm

    Good luck and good planning Jet Blue. Hope all goes well. I don’t have a flight this week but smart planning on your part and good communication as well.

  • Posted by Wandering Aramean on October 28, 2012 at 4:49 pm

    Roswell? Really???

    Just in case a few aliens need to head back into NYC after everything clears up?

  • Posted by Where the planes are hiding... - FlyerTalk Forums on October 28, 2012 at 4:55 pm

    [...] the planes are hiding… document.write(''); JetBlue just posted on their blog about where they are "hiding" the planes for the next few days while riding out Sandy. [...]

  • Posted by JetBlue on October 28, 2012 at 5:11 pm

    Seth, we don’t discriminate when it comes to our crewmember or customer base!

  • Posted by Gus sverkos on October 28, 2012 at 5:13 pm

    If flight 670 is cancelled on tuesday out of LAX when is the next available – or do we know that

  • Posted by JetBlue on October 28, 2012 at 5:24 pm

    Hi Gus,

    You will be contacted if your flight is canceled and given directions about how to proceed.

  • Posted by norma rosa on October 28, 2012 at 5:37 pm

    Iam very unhappy with your service during this time and handle it the E mail, related information. Still calling about my trip 10 30 201`2 to San Juan Puerto Rico. I will like not to loose ticket , NHo call from you people informed about this trip. Please reply

  • Posted by JetBlue on October 28, 2012 at 5:39 pm

    Hi Norma,

    You won’t lose your ticket – we will assist! Appreciate your patience with the longer than usual call volume due to the Hurricane.

  • Posted by Wary airlines preemptively ax 5,600 flights as Sandy nears | Journey News on October 28, 2012 at 6:25 pm

    [...] says it will hindrance all flights by midnight tonight during a categorical heart during JFK. The conduit says it’s creation a pierce so it can “shelter a aircraft in other cities” that are [...]

  • Posted by Stephanie on October 28, 2012 at 9:03 pm

    Where my husband is a pilot, I very much appreciate that you are taking the flight crew’s safety into consideration! Thank you! :)

  • Posted by Noah Kimmel on October 28, 2012 at 10:22 pm

    This is awesome!

    Can you tell us a little bit about how you decide where to store planes? I imagine given the crew costs, storage costs, fuel costs, etc. it must be really complicated.

    Also, are airports like BNA or ROW handled differently since jetblue does not fly scheduled passenger service there?

  • Posted by Wary airlines preemptively ax 6,800 flights as Sandy nears | on October 28, 2012 at 11:21 pm

    [...] says it will hindrance all flights by midnight tonight during a categorical heart during JFK. The conduit says it’s creation a pierce so it can “shelter a aircraft in other cities” that are [...]

  • Posted by Suz on October 28, 2012 at 11:27 pm

    I have a ticket for a flight out of Aruba to JFK on wed 10/31, how do I go about finding out if its cancelled and if it is will we be able to reschedule or will we be bumped up by other people that were supposed to fly out mon or tue?

  • Posted by Wary airlines preemptively ax 6,800 flights as Sandy nears | Journey News on October 29, 2012 at 12:31 am

    [...] says it will hindrance all flights by midnight tonight during a categorical heart during JFK. The conduit says it’s creation a pierce so it can “shelter a aircraft in other cities” that are [...]

  • Posted by Wary airlines preemptively ax 6,800 flights as Sandy nears - About-Travel.co | About-Travel.co on October 29, 2012 at 2:12 am

    [...] York-based JetBlue says it will halt all flights by midnight tonight at its main hub at JFK. The carrier says it’s making the move so it can “shelter its aircraft in other cities” that are [...]

  • Posted by JetBlue on October 29, 2012 at 9:56 am

    Hi Suz,

    Please check your flight status as we get closer to Wed. and enjoy the non-hurricane weather down in beautiful Aruba!

  • Posted by Wandering Aramean on October 29, 2012 at 10:43 am

    Roswell (ROW) has a paint facility so they are used to seeing JetBlue planes. Nashville (BNA) is a maintenance facility for the E90s so they, too, are used to having those planes at the airport.

  • Posted by Sallie1201 on October 29, 2012 at 12:39 pm

    Have a flight weds am to Newark from Fort Lauderdale. Scheduled to leave on a caribbean cruise from NY. Will we be given a chance to rebook for thursday am if necessary to catch our boat?

  • Posted by JetBlue on October 29, 2012 at 2:03 pm

    Hi Sallie,

    Operations on Wed. and Thurs. will depend on infrastructure after the storm passes. Please stay tuned here and to jetblue.com where we’ll publish more information as we move through the next couple days.

  • Posted by Cynthia on October 29, 2012 at 2:58 pm

    We flew for the first time on jetBlue last Friday to Ft. Lauderdale, FL. We have had to extend our trip due to Sandy but we so appreciate the wonderful service we have received from all of the jetBlue team. It’s ironic that we are in Florida dodging a Hurricane that is pounding DC.

  • Posted by Hurricane Sandy Delays Thousands of Flights | TravelBestRates on October 29, 2012 at 4:39 pm

    [...] couple airlines have been more public than not about their storm preparations. JetBlue has published a blog post outlining what they’re doing with their airplanes during the storm, for instance. Most are [...]

  • Posted by Hurricane Sandy Delays Thousands of Flights | Lombok Beach Hotel on October 29, 2012 at 8:10 pm

    [...] couple airlines have been more public than not about their storm preparations. JetBlue has published a blog post outlining what they’re doing with their airplanes during the storm, for instance. Most are [...]

  • Posted by linda on October 29, 2012 at 8:48 pm

    I have a Boston to Tampa flight Wed. at 8:55am, which most likely will be cancelled. As a very intrepid flyer, I so appreciate the care and different approach JetBlue has. I will most certainly re-book, but ONLY with JetBlue. Thank you for putting people before dollars.

  • Posted by Hurricane Sandy Delays Thousands of Flights | EazyBookings.com on October 30, 2012 at 12:24 pm

    [...] couple airlines have been more public than not about their storm preparations. JetBlue has published a blog post outlining what they’re doing with their airplanes during the storm, for instance. Most are [...]

  • Posted by sheila on October 31, 2012 at 2:39 pm

    my flight is from pbi to newark on november 2 at 12:05. Is this guaranteed to leave (with me on board) on time?

  • Posted by sheila on October 31, 2012 at 2:42 pm

    will my flight from west palm beach to newark on 11/02/12 at 12:05 am leave on time

  • Posted by After Hurricane Sandy: Travel Update | Lombok Beach Hotel on November 2, 2012 at 8:34 pm

    [...] presence in New York City—JetBlue, United, and Delta—was reasonably consistent. All three evacuated most aircraft from the area in the days prior to the storm. As soon as the airports reopened the airlines began to move planes [...]

  • Posted by After Hurricane Sandy: Travel Update | Local Philadelphia News Aggregator on November 2, 2012 at 9:08 pm

    [...] York City—JetBlue, United, &#1072nd Delta—w&#1072&#1109 reasonably consistent. All three evacuated m&#959&#1109t aircraft fr&#959m th&#1077 area &#1110n th&#1077 days prior t&#959 th&#1077 storm. A&#1109 soon &#1072&#1109 th&#1077 airports [...]

  • Posted by After Hurricane Sandy: Travel Update | Travel News from Fodor's … | cargo-travel on November 3, 2012 at 5:21 am

    [...] largest participation in New York City—JetBlue, United, and Delta—was pretty consistent. All 3 evacuated many aircraft from a area in a days before to a storm. As shortly as a airports reopened a airlines began to pierce planes [...]

  • Posted by After Hurricane Sandy: Travel Update | TravelBestRates on November 3, 2012 at 12:48 pm

    [...] presence in New York City—JetBlue, United, and Delta—was reasonably consistent. All three evacuated most aircraft from the area in the days prior to the storm. As soon as the airports reopened the airlines began to move planes [...]

  • Posted by Brand Loyalty Weathers Sandy | Six Stories Up on November 9, 2012 at 10:03 am

    [...] JetBlue, which was my original booking, actually did nothing for me in terms of finding me a new flight. Their mobile message assured me they were doing everything they could, which was not much. Still, I trusted them because they’ve always done the right thing for me in the past. [...]

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