October 27, 2012

Preparing for Hurricane Sandy’s Northern Landfall

Hurricane Sandy is now on track to impact air travel over the next several days in the Northeast and Mid-Atlantic regions. We’re tracking this storm closely and have spent the last few days planning for its northern landfall. Based on the current wind and storm surge forecast, and the plans for public transportation availability in the New York metro area, the storm may impact operations from as far south as Washington, D.C. and as far as north as Boston starting as early as tomorrow through mid-next week.

Here’s what we’re doing to prepare:

  • We’re moving aircraft that normally remain overnight out of the New York, Washington, and Boston metro areas and other cities that will be impacted so that we can be ready to return to normal operations as soon as it’s safe to do so.
  • We’re working closely with our flight and inflight groups who play a critical part in assisting with crewmembers commutes back to base after the storm.
  • As we saw with Irene, the New York MTA’s decision to suspend public transportation is a key indicator of when operations at JFK and the local airports may close so we’re closely monitoring the city’s transportation plans.
  • We’re shoring up contingencies to support our System Operations Center (SOC) in Long Island City, New York, to ensure proper backup centers are available as needed.
  • We’ll add extra flights out of the expected impacted cities starting tomorrow and begin to cancel flights and notify customers as we move closer to the storm.

Here’s what you can do to prepare:

Recovery will be based not only the improving weather, but also on the infrastructure of the affected communities. Our goal is to ensure that regular service resumes as soon as we’re able to safely do so. We’ll keep you updated right here on BlueTales and via the Travel Alert on jetblue.com (current fee waivers below).

We’re waiving change/cancel fees and fare differences for customers traveling to/from the following cities:

Impacted City Original Travel Dates Original Booking Date Rebook Through Date
New York Metros (BDL, EWR, HPN, JFK, LGA & SWF) 10/28 – 10/31/12 10/26/12 11/4/2012
Washington D.C. Metros (BWI, DCA & IAD) 10/28 – 10/31/12 10/26/12 11/4/2012
Richmond, VA (RIC) 10/28 – 10/31/12 10/26/12 11/4/2012
Boston (BOS) 10/28 – 10/31/12 10/26/12 11/4/2012

Customers may rebook their flights for travel through the dates indicated above by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment by calling 1-800-JETBLUE (538-2583). Original travel must have been booked on or before the original booking date noted above.

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