October 27, 2012

Preparing for Hurricane Sandy’s Northern Landfall

Hurricane Sandy is now on track to impact air travel over the next several days in the Northeast and Mid-Atlantic regions. We’re tracking this storm closely and have spent the last few days planning for its northern landfall. Based on the current wind and storm surge forecast, and the plans for public transportation availability in the New York metro area, the storm may impact operations from as far south as Washington, D.C. and as far as north as Boston starting as early as tomorrow through mid-next week.

Here’s what we’re doing to prepare:

  • We’re moving aircraft that normally remain overnight out of the New York, Washington, and Boston metro areas and other cities that will be impacted so that we can be ready to return to normal operations as soon as it’s safe to do so.
  • We’re working closely with our flight and inflight groups who play a critical part in assisting with crewmembers commutes back to base after the storm.
  • As we saw with Irene, the New York MTA’s decision to suspend public transportation is a key indicator of when operations at JFK and the local airports may close so we’re closely monitoring the city’s transportation plans.
  • We’re shoring up contingencies to support our System Operations Center (SOC) in Long Island City, New York, to ensure proper backup centers are available as needed.
  • We’ll add extra flights out of the expected impacted cities starting tomorrow and begin to cancel flights and notify customers as we move closer to the storm.

Here’s what you can do to prepare:

Recovery will be based not only the improving weather, but also on the infrastructure of the affected communities. Our goal is to ensure that regular service resumes as soon as we’re able to safely do so. We’ll keep you updated right here on BlueTales and via the Travel Alert on jetblue.com (current fee waivers below).

We’re waiving change/cancel fees and fare differences for customers traveling to/from the following cities:

Impacted City Original Travel Dates Original Booking Date Rebook Through Date
New York Metros (BDL, EWR, HPN, JFK, LGA & SWF) 10/28 – 10/31/12 10/26/12 11/4/2012
Washington D.C. Metros (BWI, DCA & IAD) 10/28 – 10/31/12 10/26/12 11/4/2012
Richmond, VA (RIC) 10/28 – 10/31/12 10/26/12 11/4/2012
Boston (BOS) 10/28 – 10/31/12 10/26/12 11/4/2012

Customers may rebook their flights for travel through the dates indicated above by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment by calling 1-800-JETBLUE (538-2583). Original travel must have been booked on or before the original booking date noted above.

Posted by in Breaking News, Crewmembers, Customers | Permalink | 36 Comments | Share on Facebook | Share on Twitter

36 Comments on “Preparing for Hurricane Sandy’s Northern Landfall”

  • Posted by Steve on October 27, 2012 at 9:21 pm

    Can one cancel on line and have the cancellation fee waived or does on need to do this on the phone?

  • Posted by Hurricane Sandy Live Air Travel Updates on October 27, 2012 at 9:26 pm

    [...] JetBlue Airways is moving much of their fleet away from areas to be hit, adding extra flights to move people around before the storm, and will soon begin their storm cancellations. Details on that and their fee-waiving for the storm can be seen on their site here. [...]

  • Posted by Chris on October 27, 2012 at 9:30 pm

    Thats pretty sad :( im not flying but i feel bad for people who are feeling… :(

  • Posted by thomas ganley on October 27, 2012 at 10:06 pm

    Thomas Ganley frequent jet blue traveler. Good work on all the preparations for sandy. Safety is always priority one. Good luck and good job.

  • Posted by JetBlue on October 27, 2012 at 10:38 pm

    Hi Steve,

    Phone is the way to rebook. 1-800-JETBLUE.

  • Posted by Thomas McGrath on October 27, 2012 at 10:58 pm

    Are there any flights leaving Boston tomorrow ?

  • Posted by Thomas McGrath on October 27, 2012 at 10:59 pm

    I’m going to PBI

  • Posted by JetBlue on October 27, 2012 at 11:02 pm

    Hi Thomas,

    You can check your flight status at jetblue.com.

  • Posted by anna on October 27, 2012 at 11:36 pm

    Can I actually get a refund rather then a credit. Not sure when next my family and I can visit nyc. We don’t fly very often and afraid credit on accountn will not be used up in the year. It would help me out a lot.

  • Posted by W D Gerns on October 28, 2012 at 2:17 am

    When will I get an email or message that the only flight out of Vegas to BOS that I was on has been cancelled (FLT778) ? On the cust serv phone line on hold hoping to find a way to the NE today. GAH!!

  • Posted by DBAUER on October 28, 2012 at 8:16 am

    my wife and daughter were supposed to fly out of Boston tomorrow. Flight cancelled. Anything going today?

  • Posted by Ali on October 28, 2012 at 9:37 am

    I have a flight from JFK-BUR on Tuesday that I have a confirmation e-mail for but is now not showing up in my managed flights. I am also being disconnected every time that I call JetBlue and told to try again later. Help?

  • Posted by Mary on October 28, 2012 at 9:50 am

    Will there be a problem flying from BOS to JKF and then JFK to PLS on Friday?

  • Posted by Suzanne on October 28, 2012 at 10:10 am

    I have looked at all the weather reports, and I’m scheduled to take my 3 kids to Orlando from DCA on Wed., 31 Oct, and I’m worried about the flight being canceled even though the storm is supposed to be clear outta here by then, everything is pending my flight landing in Florida on Wednesday, and I don’t know how early Jet Blue lets their passengers know about cancelations. I really don’t want to spend all day Wednesday sitting in the A/P with 3 children, especially when one of them is autistic, and has been waiting his whole life to meet Mickey Mouse! Please, can you tell me if you think I’m crazy to keep my plans the way they are, the weather models all suggest it will be sunny here in DC on Wed. Thank you.

  • Posted by Amy on October 28, 2012 at 10:12 am

    Husband’s flight was cancelled for Monday, but there’s still a flight for today. Trying to rebook but can’t get through on phone. Since flight was cancelled, can I simply book him on today’s flight and ask for a refund of the cancelled flight later?

  • Posted by worried on October 28, 2012 at 10:58 am

    I’m trying to rebook a flight to JFK due to the impending hurricane. When I call, a recording tells me that my call can’t be connected and to try back later… What gives?…I thought that rebooking would be the top priority in an emergency situation such as this one…

  • Posted by Lyn on October 28, 2012 at 11:07 am

    Any news on Boston for Tuesday. Can’t get info on flight from web or phone.

  • Posted by Aimee on October 28, 2012 at 12:41 pm

    Our flight into EWR is cancelled for 10/30 but it is IMPOSSIBLE to reach jetBlue on their 800 number to reschedule. Why isn’t anyone at jetBlue worried about all of us with cancelled flights?

  • Posted by JetBlue on October 28, 2012 at 1:59 pm

    Hi Lyn,

    Stay tuned to jetblue.com and check your flight status for the latest information.

  • Posted by JetBlue on October 28, 2012 at 2:00 pm

    Hi Ted,

    We’re experiencing high call volumes, as you might imagine, due to Sandy. Appreciate your patience and please do try back at 1-800-JETBLUE to rebook your flight.

  • Posted by JetBlue on October 28, 2012 at 2:01 pm

    Hi Amy,

    Our customer support folks at 1-800-JETBLUE are best suited to assist. We’re experiencing high call volumes, as you might imagine, due to Sandy. Appreciate your patience and please do try back at 1-800-JETBLUE to rebook your flight.

  • Posted by JetBlue on October 28, 2012 at 2:01 pm

    Hi Suzanne,

    Please check your flight status at jetblue.com as we get closer to Wednesday before heading to the airport.

  • Posted by JetBlue on October 28, 2012 at 2:02 pm

    Hi Anna,

    Our customer support team can best assist at 1-800-JETBLUE.

  • Posted by JetBlue on October 28, 2012 at 2:03 pm

    You will be notified if your flight has been cancelled.

  • Posted by JetBlue on October 28, 2012 at 2:03 pm

    Check your flight status at jetblue.com

  • Posted by JetBlue on October 28, 2012 at 2:03 pm

    You can check your flight status at jetblue.com.

  • Posted by JetBlue on October 28, 2012 at 2:04 pm

    We’re experiencing high call volumes, as you might imagine, due to Sandy. Appreciate your patience and please do try back at 1-800-JETBLUE to rebook your flight.

  • Posted by JetBlue on October 28, 2012 at 2:04 pm

    Hi Mary,

    You can check your flight status as we get closer to Friday on jetblue.com.

  • Posted by eugene on October 28, 2012 at 5:28 pm

    Hello,
    Im seeing that flights for Wed (LGA – Oct 31st) are included in the “cancellation” chart above. Cant check status more than two days ahead on jetblue.com. Just trying to be proactive and reschedule a 10/31 vacation to NY a few weeks later if possible to avoid this mess. Safe to say cancellations for wed out/into LGA/JFK? thanks

  • Posted by JetBlue on October 28, 2012 at 5:36 pm

    Hi Eugene,

    We know there may be longer hold times, but our customer support team at 1-800-JETBLUE are best suited to assist you in rebooking your flight. Not sure what flights may be cancelled on Wed. as of yet.

  • Posted by Very Worried on October 28, 2012 at 10:51 pm

    Is it possible that red eye flights to JFK leaving on Wednesday 10/31 and arriving on Thursday morning 11/1 will NOT be cancelled? Thank you.

  • Posted by JetBlue on October 28, 2012 at 11:20 pm

    Our return to service depends on airport infrastructure. Stay tuned as it gets closer to your flight.

  • Posted by CJ on October 30, 2012 at 8:50 pm

    I don’t seem to be able to check the status of my flight Thursday evening out of JFK; the “Flight Status” page only gives the options of checking 10/29-10/31. Flights on 11/1 are included in the chart allowing rebooking, but there is no information as to whether or not flights on Thursday are actually cancelled. Is there any information on the status of flights going out of JFK on 11/1? Any help would be much appreciated.

  • Posted by JetBlue on October 30, 2012 at 9:31 pm

    Flight status is good for flights a day out. Please check back tomorrow. Thanks for your patience!

  • Posted by David on October 31, 2012 at 3:23 pm

    We have a flight out of LGA on 11/06/12. It doesn’t look like LGA will be reopened by then. When can we rebook to an open airport for the same travel dates? I must depart on that day and don’t want to wait to reschedule at the last moment if you know that LGA will not be reopened.

  • Posted by JetBlue on October 31, 2012 at 4:08 pm

    Hi David,

    11/6 is a bit farther out than what we know at this time. Appreciate your patience during this challenging time.

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