May 10, 2012

Flight 510

Update 1:40 p.m. ET

Upon boarding Flight 510 at Fort Lauderdale International Airport on Tuesday evening, a customer’s boarding pass was flagged in our system as being on the No Fly list. We notified and collaborated with TSA. TSA cleared the customers to travel on JetBlue.

We are investigating this particular incident. We believe this was a computer glitch. Our crewmembers followed the appropriate protocols, and we apologize to the family involved in this unfortunate circumstance.

JetBlue takes all security concerns very seriously and the safety of all of our customers and crewmembers is our number one priority. There are layers of security checkpoints in place — from booking a flight to checking-in, clearing security and boarding an aircraft – that are enforced by the airline in collaboration with airport authorities and the Transportation Security Administration to ensure all customers enjoy a safe and secure travel experience. Our crewmembers are trained to address each situation discreetly, treating every customer with dignity and respect.

———————————–

Posted at 11:30 a.m. ET

Upon boarding Flight 510 at Fort Lauderdale International Airport last evening, several customers were flagged in our system as being on the No Fly list. There are layers of security checkpoints in place — from booking a flight to checking-in, clearing security and boarding an aircraft – that are enforced by the airline in collaboration with airport authorities and the Transportation Security Administration to ensure all customers enjoy a safe and secure travel experience.

We take all security concerns very seriously. If a customer is flagged by our system at any point during this process, we work in close collaboration with the TSA to confirm if customers can subsequently be cleared to fly. Our crewmembers are trained to address each situation discreetly, treating every customer with dignity and respect. We’re fully cooperative with the TSA and are jointly investigating what happened in this particular incident.

The safety of all of our customers and crewmembers is our number one priority.

Posted by in Crewmembers, Customers | Permalink | 8 Comments | Share on Facebook | Share on Twitter

Leave a Reply