Update 1:40 p.m. ET
Upon boarding Flight 510 at Fort Lauderdale International Airport on Tuesday evening, a customer’s boarding pass was flagged in our system as being on the No Fly list. We notified and collaborated with TSA. TSA cleared the customers to travel on JetBlue.
We are investigating this particular incident. We believe this was a computer glitch. Our crewmembers followed the appropriate protocols, and we apologize to the family involved in this unfortunate circumstance.
JetBlue takes all security concerns very seriously and the safety of all of our customers and crewmembers is our number one priority. There are layers of security checkpoints in place — from booking a flight to checking-in, clearing security and boarding an aircraft – that are enforced by the airline in collaboration with airport authorities and the Transportation Security Administration to ensure all customers enjoy a safe and secure travel experience. Our crewmembers are trained to address each situation discreetly, treating every customer with dignity and respect.
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Posted at 11:30 a.m. ET
Upon boarding Flight 510 at Fort Lauderdale International Airport last evening, several customers were flagged in our system as being on the No Fly list. There are layers of security checkpoints in place — from booking a flight to checking-in, clearing security and boarding an aircraft – that are enforced by the airline in collaboration with airport authorities and the Transportation Security Administration to ensure all customers enjoy a safe and secure travel experience.
We take all security concerns very seriously. If a customer is flagged by our system at any point during this process, we work in close collaboration with the TSA to confirm if customers can subsequently be cleared to fly. Our crewmembers are trained to address each situation discreetly, treating every customer with dignity and respect. We’re fully cooperative with the TSA and are jointly investigating what happened in this particular incident.
The safety of all of our customers and crewmembers is our number one priority.
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Posted by JetBlue blames ‘computer glitch’ for removing toddler from flight | www.Best10Hotels.com - travel, cheap flight, cheap airfares, cheap flights, flights cheap flights, cheap cheap flights, cheap hotels, cheap tickets on May 11, 2012 at 3:26 pm
[...] a statement made Thursday, JetBlue said it was looking into the incident that happened Tuesday. It also said [...]
Posted by JetBlue blames ‘computer glitch’ for removing toddler from flight | cheaptravels.org on May 11, 2012 at 3:30 pm
[...] a statement made Thursday, JetBlue said it was looking into the incident that happened Tuesday. It also said [...]
Posted by JetBlue blames ‘computer glitch’ for removing toddler from flight : http://www.PapaTravel.com – travel, cheap flight, cheap airfares, cheap flights on May 11, 2012 at 3:48 pm
[...] a statement made Thursday, JetBlue said it was looking into the incident that happened Tuesday. It also said [...]
Posted by TSA Orders Toddler Off of Plane - Page 4 - FlyerTalk Forums on May 11, 2012 at 5:08 pm
[...] trained to address each situation discreetly, treating every customer with dignity and respect. http://blog.jetblue.com/index.php/20…10/flight-510/ My initial reactions: (a) As apologies go, I've seen a lot worse than this … at least it [...]
Posted by HANK HILL on May 12, 2012 at 12:48 pm
A TODDLER! COMPUTER OR NOT YOU GUYS MADE A LOT OF PEOPLE MAD AT YOU! FOR WHAT! ONE LOOK AND OVER. NO NEED TO REMOVE THEM FROM PLANE! THE ONE GOOD THING FROM ALL THIS IS THAT IT IS A FIRST CLASS LOL!
Posted by Me on May 12, 2012 at 2:35 pm
Come on, TSA has claimed in the past that kids are not on the no fly list.
Posted by Someone Who Doesn't Fly Any More on May 15, 2012 at 2:53 am
A computer glitch? Your employees haven’t got enough common sense to tell that an 18-month-old baby girl is not going to be on the “no fly list”? Hello?
Posted by JetBlue on May 15, 2012 at 9:50 am
We can confirm it was an adult’s boarding pass that was flagged in a family of three traveling with a lap child. Lap children are listed on an adult’s boarding pass. Our crewmembers acted with safety as their number one priority.