March 30, 2012

Have A Message For The Customers and Crew of Flight 191? Post it Here

While Flight 191 situation is still under investigation, one thing we know for sure is that the customers and crew acted as a unified team on Tuesday and secured the safety of all on board.

Please take a moment and post a comment below with your message to the customers and crew of Flight 191.

Flight 191 statement
Flight 191 FAQS
Resources For Our Customers and Crewmembers

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86 Comments on “Have A Message For The Customers and Crew of Flight 191? Post it Here”

  • Posted by JetBlue Statement Regarding Crew of Flight 191 | StockRants on March 30, 2012 at 6:38 am

    [...] public is invited to leave their thoughts for the Crew at JetBlue’s BlueTales blog: [...]

  • Posted by JetBlue Statement Regarding Crew of Flight 191 | Versitek News on March 30, 2012 at 7:20 am

    [...] public is invited to leave their thoughts for the Crew at JetBlue’s BlueTales blog:  [...]

  • Posted by Mallory Marchese on March 30, 2012 at 7:32 am

    I love Jetblue Been a loyal customer since 2000. salt Lake City, Ut. crew are the best, super friendly, and warm.
    please stop hiring American Airlines flight attendants their mean, snooty , and can not be bothered to speak to you.
    i was on a flight from JFK to Ponce on thursday march 1st.2012. Stephanie part of the flight attendants, she was so welcoming, friendly and funny. the who flight crew were amazing. keep hiring good people like them.

  • Posted by Cheri Z on March 30, 2012 at 7:43 am

    I fly Jetblue all the time and am so proud of the crew and the customers who did such an outstanding job!!! Way to go! Loyal Jetblue flyer for life!!

  • Posted by peg on March 30, 2012 at 7:44 am

    BRAVO! I LOVE flying with you. The way you all handled this incident makes me feel SAFER. I love the crews flying between Logan and WPB. I call that the Nana route!!!!!

  • Posted by Jennifer on March 30, 2012 at 7:46 am

    To the customers, sorry you had to experience this awful event. To the crew, great job for handling a difficult situation and preventing further damage. My heart goes out to the Captain, I do know him, he is awesome! I am saddened to think of what he was going through at that moment, and a thousand times worse the aftermath.

  • Posted by Jerry M. on March 30, 2012 at 7:52 am

    Crew of flight 191, you all did a great job in handling the situation that occurred over the skies of North Texas… Just like the previous person who left a message before me, I to, have been a loyal Jet Blue customer for a long long time and agree that JetBlue inflight crews and their pilots are the most friendly people in that industry.

    My prayers and thoughts also go to the pilot and his family who went through that panic attack on this flight…

    … And to the passengers who aided in the incident, I sent my most humbled praise!

  • Posted by narommit on March 30, 2012 at 7:55 am

    I use Jetblue as often as I possibly can to get from the LA area to JFK or BOS.

    Open routes from SFX or the LA area to Austin or New Orleans as soon as you can!

    And more flights out of Burbank, please.

    For the record, I find it endearing that every few years a member of your flight crew flips out. I had Steve Statler as a steward often on JFK—>SEA routes. He was a lovely guy.

    Biggest complaint: you compete directly with Virgin America for the New York to LA routes. VA is consistently cheaper within two weeks of fly date. So, I’m flying VA back on April 2.

    Look in on it.

  • Posted by JetBlue Statement Regarding Crew of Flight 191 on March 30, 2012 at 8:27 am

    [...] public is invited to leave their thoughts for the Crew at JetBlue’s BlueTales blog:  [...]

  • Posted by Heather Hartzell on March 30, 2012 at 8:29 am

    This situation is not a reflection on JetBlue or their staff. This poor man suffered some kind of stress related episode and is deserving of respect and compassion. I hope he gets the help that he needs. Having said that, I’m sure it was the professionalism of the JetBlue crew that allowed for everyone to get through the situation safely. However, it was an isolated incident and should not be dwelled upon.

  • Posted by Pam Laminsky on March 30, 2012 at 8:35 am

    Great Job to the passengers from a loyal customer- I’m flying Jetblue this Tueday and hope that there are as terrific a crew and passengers as ever- go ?Blue!!
    \]

  • Posted by PT Flynn on March 30, 2012 at 8:36 am

    I think the customers and crew on Flight 191 did a great job and remained calm under difficult circumstances.

    JetBlue is my first choice whenever possible. They are typically friendly and professional, and the first checked bag FREE is the way it should be. Shame on the other airlines for gouging us whenever possible.

  • Posted by Stasha330 on March 30, 2012 at 8:39 am

    A HUGE THANK YOU to the First Officer who was able to stay calm and be able to clearly think things through in time of a crisis. Even though press reports say that you don’t think you are a hero, you are, in every sense of the word. You avoided what could have been a very different outcome. Also, thank you to the off duty Captain who was able to step in and help land the flight and of course thank you to the person who stepped up first to subdue the incapicated Captain as well as the other crew members and passengers who all banded together and did their part to avoid a crisis. You all deserve much more than what you will receive. Hopefully the Captain will get the help he clearly needs.

  • Posted by Morgan from JetBlue on March 30, 2012 at 8:43 am

    I’d like to add my personal thanks to the crew. It says a great deal about the trusting environment that’s created on the plane, that you knew the right thing to do, the right actions to take, and had the confidence in yourselves, and your colleagues to act appropriately. Teamwork and situational awareness at it’s finest.

    To the customers on board that the Inflight crew came to for assistance: Thank you so very much for stepping up to assist and protect our Inflight team, and the other customers on board.

  • Posted by Chris Taylor on March 30, 2012 at 8:47 am

    I flew for 40 years – I have the greatest respect for all flight crews. I have had some near misses, but I am still alive. Oddly my two biggest scares were in AMS but on different airlines & for totally different reasons.
    Many years ago, an airline captain who was a neighbour had both engines shut down climbing out of Seattle, he put the aircraft into a dive & got them restarted It takes skill & presence of mind.
    There are times when people ‘freak out’ – maybe they are exhausted – or have personal problems. It happens – all praise to the crew & I hope the Captain is OK.

  • Posted by Anne R on March 30, 2012 at 8:49 am

    I too am a loyal JetBlue flyer. Have been for many years. I am also retired from the aviation industry. Spent many years working at LGA and JFK.

    From where I sit, JetBlue has always been in the forefront of customer safety and security. It’s a sad but true fact that this incident could have happened anywhere, and to any one of us. The important fact here though is that the JetBlue staff (even those coordinating communications on the ground) are trained, and did what they were trained for. The customers who jumped in to help did become part of the team, and deserve all the kudos too.

    My heart goes out to the Captain and his family. This sounds like nothing more than a medical issue, and hopefully, he’ll get the treatment he needs, and can put this behind him.

    As for me, I will continue to fly with my favorite airline. Now, and always!!

  • Posted by Sherwest4 on March 30, 2012 at 9:30 am

    I was actually on my Jet Blue flight home from vacation watching the news and this was in the headlines. I knew it had happened but was not at all worried about the flight. The co-captain did an amazing job getting him out of the cockpit and changing the access code. The rest of the crew and passengers also did a great job handling him. It’s very sad that happened to the captain but he is only human and these things happen to people all the time. It’s very unfortunate for all on board that it happened to him while at work.

  • Posted by Kristen on March 30, 2012 at 9:32 am

    Great job! I am so happy and feel so safe knowing that these are the kinds of people on JetBlue. Calm and know what to do.

  • Posted by Kent Washburn on March 30, 2012 at 9:42 am

    As serious as this incident was , Unless found otherwise , one would have to conclude that this was a medical problem the Captain experienced and I would hope that common sense would prevail in how his case is handled . Frankly , The Law should throw the book at anyone who in a normal state of mind puts a flight in danger but if it were my decision and knowing what we know at this point, I would take him off flight status and with his senority , Knowledge and experience assign him as a training pilot in the classroom and simulators .

  • Posted by Kent on March 30, 2012 at 10:30 am

    So, First Officer, did this scenario arise in a sim? :) Great job by the entire crew. I’ll be interested in reading the transcripts of the intercom conversations — assuming they will be made public. Very nice demonstration of cool heads by all aboard that flight.

  • Posted by Darryl Jenkins on March 30, 2012 at 10:37 am

    You are heroes in my book.

  • Posted by Jenny Dervin on March 30, 2012 at 11:11 am

    THANK YOU to my colleagues, the Crew of Flight 191, and to our great Customers. My thoughts are with the Captain and his family.

  • Posted by Alison on March 30, 2012 at 11:12 am

    If anything, this incident makes me want to fly JetBlue more, not less. Thanks to the calm response of the crew and heroic actions of many, this situation was handled professionally and no one was hurt. Flight crew — including those flying the plane and stewards and stewardesses — never get enough thanks for what they do and what they have to put up with. So, my sincerest thanks to all of you and the thousands of other flight crews around the country who make air travel safe and desirable in even the toughest of circumstances.

  • Posted by Keith on March 30, 2012 at 12:34 pm

    Kudos to crew and passengers of 191. Amidst great uncertainty, bravery and direction surfaced. We are a quick-to-judge community, so applaud the Captain’s military service and hope for his healing.

  • Posted by Bob Lazar on March 30, 2012 at 12:35 pm

    True Blue here! Nothing but respect and admiration for the crew. An amazing job under the most difficult of circumstances. Excellent training, excellent response, very, very good outcome. Same for the passengers. Lucky to have security folks as passengers.

  • Posted by Marilyn Turner on March 30, 2012 at 12:37 pm

    Courage under fire. My prayers are with Captain Osbon. Hats off to the flight crew and passengers for such a display of courage and tenacity in a situation that could have had a catastrophic ending.

  • Posted by Kathy G on March 30, 2012 at 12:44 pm

    American Airlines Fllight Attendant here:
    EXCELLENT decision-making and handling by First Officer in this difficult situation! Would be pleased and honored to be part of his crew. Kudos also to the flight attendants, who had a worst-nightmare situation in the cabin, to have a pilot-in-command become incapacitated. I also appreciate the passenger pilot(s) who stepped up and assisted in what I am sure was a professional manner, as well as the passengers who took control of a shocking comeuppance. Prayers to all in their healing, and God bless you!

  • Posted by Sherree Belsky on March 30, 2012 at 12:56 pm

    I would like to commend the crew for using their common sense and expert training in handling this unfortunate incident of one of their own having an emotional collapse. This could not have been easy on them, neither watching their captain and leader meltdown in front of them, nor realizing the potential hazard to the passengers.

    They used their expert knowledge and ability to take control of the cockpit, subdue the captain and assure the passengers that they were not in danger in any way. They brought the incident to a safe conclusion and no one was hurt. The only passenger that was in harm’s way was the Captain himself who was experiencing and unpredictable anxiety ridden emotional breakdown similar to a clinical depressive state.

    I wish the Captain a complete recovery and congratulate the crew members for a job well done.

  • Posted by Janissa S on March 30, 2012 at 1:43 pm

    I would like to offer praise to the crew and passengers of flight 191 for handling things so well. Also my thoughts and prayers go out to the captain. I hope he recovers fully AND will be flying again for Jetblue in the future. People must realize that mental illness and physical illness are often out of a person’s control. God bless everyone involved and again to the crew GREAT JOB!

  • Posted by Joyce Jensen on March 30, 2012 at 2:24 pm

    Good Job – great flight crew – hope they are on my next Jet Blue flight !!!!!!

  • Posted by Ken Arnold on March 30, 2012 at 2:53 pm

    My heart goes out to all of the crew who dealt with this traumatic moment in your lives. I often wonder what makes the human mind work, and like counting the stars, one will never know for sure. I do know that not only was he a co-worker, but a friend, and now he needs a friend to be with him. You valued him as a pilot and your skipper, now he will needs your support more than ever. Please don’t let him down. My deepest prayers to him and his family(including you) for a recovery and closure

  • Posted by Nichole on March 30, 2012 at 3:41 pm

    I’d like to extend my condolences to the pilot who had the mental breakdown, and hope that he receives proper medical care and support. I don’t believe this incident was anything he had control over, and I am very sad that this had to happen so publicly and in such a frightening manner, risking so many lives. I feel bad for the mentally ill pilot that he is being charged with a crime, as I do not believe his was a conscious choice, and his actions were caused by a sudden illness. I don’t think he should be charged.

    I’d like to say well done to the co-pilot and off duty pilot who stepped in, the crew members and the passengers who did the right thing and handled this incident in a way that can make all airline passengers feel confident about their professionalism and ability.

    May you all heal from this terrible incident, including the ill pilot.

  • Posted by Robin Kaphan on March 30, 2012 at 4:58 pm

    I fly Jet Blue whenever possible. I am glad that this situation ended safely for all concerned and hope the captain is getting the help he needs. This can happen to anyone at anytime. I am doubly glad that my brother was on the LATER flight to Vegas that day! We are already booked for our summer trip. If you could keep your fares down a bit more, I would fly you even more often.

  • Posted by Gene Eames on March 30, 2012 at 6:21 pm

    I am an ex-pat living in Lima, Peru. I’ve spent many hours inside the aircraft of many different airlines around the globe. I have never flown Jet Blue but felt compelled to send a message via your corporate website yesterday (which was quickly and kindly replied to). By a weird 1 and 2 degrees of separation, a friend of mine was on the flight and the co-pilot is from the same town as another friend of mine. I wholeheartedly commend the airline for having provided the necessary training and resources to the crew, the crew itself for their actions, the passengers who helped and the passengers who did not panic in a frightening situation. The airline might get some bad press but the events speak for themselves. Professionalism across the board under the most dire circumstances. I hope the Captain receives all the necessary medical assistance and support and is not condemned by the media before all the facts are available. An inspiring story with the best possible outcome given the situation. I look forward to flying your airline when I return to the US! Saludos desde Peru!

  • Posted by John C. McCreery on March 30, 2012 at 6:36 pm

    I feel very sorry for the Captain – His life will never be the same. I hope that he won’t be charged nor punnished, because his real punnishment will be that he might never be fit to fly for the rest of his life. I hope that jetBlue will give the captain a severance package instead of firing him. As for the co-pilot, he was wonderful. I think that the co-pilot is a true hero. As for jetBlue, I hope that their co-pilots are allowed to taxi the aircraft, when its their turn to fly. And when welcoming passengers aboard, jetBlue should refer to the co-pilot as the captain’s colleague instead as assisting the captain.

  • Posted by Alison on March 30, 2012 at 10:39 pm

    I hope the pilot and his family will be given some privacy, as well as support by JetBlue, during this very difficult time as any medical emergency would be handled. The media seems to be trying their best to make this unfortunate event into a circus, and why this is being treated as a criminal event is very hard to understand.

  • Posted by Maurice Grizzell on March 31, 2012 at 8:09 am

    I salute the crew for their excellent handling of a tough situation. I think your decision to refrain from all media interviews is a great compliment to your character as it not only supports your ill captain but it reminds the public that your daily job and duty is to be ready to act above and beyond whether you receive recognition or not.

  • Posted by Rich Peacock on March 31, 2012 at 10:56 am

    Class act on the part of the crew to stay out of the public spot light. A dignified posture as compared to “heroes” in another incident who capitalized on the event and made tons of money from it.

  • Posted by Tim Chandler on March 31, 2012 at 12:11 pm

    Thanks to the crew (and passengers) for several things – staying calm but acting quickly and decisively, and also for NOT feeding the frenzy with the media’s shameful desire to expose any and every detail in the most lurid light possible. Best wishes to all especially the pilot who suffered the breakdown.

  • Posted by Jack on March 31, 2012 at 12:29 pm

    In other words, JetBlue, you’re coercing the crew of Flight 191 to remain mum on what happened under threat of dismissal. Shame on you. Very bad P.R.

  • Posted by Kim C on March 31, 2012 at 12:53 pm

    I’m praying for all involved…
    wn f/a

  • Posted by Robert Brandt on March 31, 2012 at 1:15 pm

    Well done Jason–you have made Salem, Ohio very proud. Go Quakers!

  • Posted by Mike on March 31, 2012 at 1:49 pm

    Sounds like the guy was either doing meth, or had the D.T’s. The whole thing was pretty funny, nobody got hurt or anything and you got rid of a person who shouldn’t be a pilot without losing a hull or anybody else. So overall it was a good thing, right?

  • Posted by ben warman on March 31, 2012 at 2:05 pm

    Bless the crew and passengers that dealt so well with a rough situation. They are all to be commended. Lord be with captain Osborn. Give him and his family stregth through this rough patch.

  • Posted by Chris C on March 31, 2012 at 2:17 pm

    I’m a stockholder & loyal Jet Blue customer….You all did a fantastic job with what had to have been a difficult situation. If you can’t trust the pilot, who can you trust??? Great job. I hope you can all get back to a normal life & get back to the skies asap. You are all heroes. Probably saved many lives. Good luck to all of you

  • Posted by Cheryl Kholos on March 31, 2012 at 2:30 pm

    Jason Dowd is from my town of Salem, Ohio. His child attends my school. He is a very quiet and humble man. He has choosen to stay out of the spot light and has made sure that all the passangers and crew of that flight are recognized as the heros. That is my definition of a hero. thank you Jason for your quick thinking and your humility. You have made us all proud.

  • Posted by Maryann C. on March 31, 2012 at 3:01 pm

    I love JetBlue and use your airline whenever your routes and prices meet my needs. The exceptional handling of this incident should make the public more likely to fly with you in the future. I know it has for me.
    Every airline trains it’s personnel for emergencies, however keeping a cool head and implementing those procedures in the crisis is another thing. Congratulations to the crew for an outstanding job!

    Within the past year, I was on a JetBlue flight that was accelerating for takeoff when an elderly passenger decided Mother Nature was calling and started to careen down the aisle to the restroom. The flight attendant bellowed twice into the intercom to sit immediately. Having worked for an airline, I knew there were mere seconds for the cockpit crew to abort the flight. Thankfully, they did – safely and efficiently. No one was hurt, but it was a hairline of time they had to accomplish this. I wrote JetBlue to commend them at the time. Again, I commend all of your crew on all flights for your diligence in keeping air travel with JetBlue safe.

  • Posted by JetBlue on March 31, 2012 at 3:41 pm

    Hi Jack,

    The crew has decided to decline media interviews at this time and we are also respecting their privacy.

  • Posted by MARGARET LEE on March 31, 2012 at 3:44 pm

    I am praying for the pilot and his full recovery. I am a travel agent and have always recommended Jet Blue whenever it is a viable alternative to other airlines. Jet Blue flight 191 is very prophetic (read Psalm 91) from the Bible and claim the promises of God.

    I believe the pilot actually received a warning revelation directly from God and that his message was to remind Americans to pray and seek God’s protection by quoting the Lord’s prayer.

    I also believe that God used the pilot to spread an urgent message to the public about a great calamity to come, whether it is of terrorism or a natural disaster . While the pilot’s behavior was clearly out of the ordinary, I suggest that we nonetheless consider his behavior as a sign and then pray for our safekeeping and peace for our homeland. Call me what you will but I have also received revelations about natural disasters, such as earthquakes/tsunami to come to California, in a very near future.
    margaret Lee

  • Posted by Avidflyer on March 31, 2012 at 3:48 pm

    Hope the crew gets over any issues this caused you and any harm to you mentally or physically, it happens everywhere and is no reflection of you your company or the Captain. He must of snapped under some stress of his own, good job to all on the flight includeing the passengers. Good Luck God Bless

  • Posted by Colin B on March 31, 2012 at 4:49 pm

    The miricle on the hudson resulted in a safe landing due to the competence of the pilot to analyze the situation and make quick decisions – like “I’ll land in the river because I have no engines”.

    This event resulted in a safe landing due to the competence of the pilot to analyzie the situation and make quick decisions – like – “I’ll get the captain out of the cockpit and have the passengers subdue him because it’s less likely he can crash the plane”.

    It’s good to see competence like this in the cockpit – no politics, no ideology, just competence, leadership, and success.

  • Posted by Chuck Martin on March 31, 2012 at 4:59 pm

    Good job – very professional, especially the decision to remain quiet

  • Posted by An Old FlyBoy on March 31, 2012 at 5:24 pm

    Crew: You did what you were trained to do……excellent job.

  • Posted by paul on March 31, 2012 at 5:45 pm

    great job to the copilot and crew i will definitly fly jetblue again….what a great job the copilot did

  • Posted by Kirby Sheehan on March 31, 2012 at 5:58 pm

    I would never fly JetBlue… this is a cover up. The truth needs no cover up. “…to spend more time with the family”? REALLY? Now we are suppose to have confidence enough to fly with you? You have a problem and then a cover up? I’ll book with someone else.

  • Posted by Tom Sides on March 31, 2012 at 6:28 pm

    I will pray that the “Full” truth about this incident will come out shortly…whatever it is. Something must be missing, as this man has been a professional pilot for years. Tom Sides

  • Posted by Scott on March 31, 2012 at 6:43 pm

    My thoughts and prayers go out to the captain. Hang in there and get through this.
    Good job to the co-pilot and passengers for level headed thinking. It is good to see we can help each other without it turning into vigilantism.

  • Posted by Marilyn Barba on March 31, 2012 at 6:49 pm

    We had two grandchildren flying (to another destination) the same day for the first time. What a comfort it was to us and their Mother to learn of the well trained and level headed crew of the Jet Blue flight who could not have done a better job of protecting their passengers. Thank You!

  • Posted by Gordon Frohloff on March 31, 2012 at 6:51 pm

    Good for you. Keep it to yourselves. This is confidential. You are champions to just move on.

  • Posted by Long Time Aviator on March 31, 2012 at 6:51 pm

    Good job remaining calm. Not sure I agree with the comparison of this event to the handling of emergency by Capt. Chesley Sullenberger when he landed an aircraft without engine power on the hudson river…but okay. Glad you followed your training and made a normal landing to an airport.

  • Posted by tony floyd on March 31, 2012 at 7:41 pm

    Well done crew! FO Dowd, I teach CRM to Navy/Marine student pilots @ NAS Corpus Christi, TX. We will be talking about incident for years. I commend you for your decisive actions.

    Oorah!

  • Posted by DR on March 31, 2012 at 7:42 pm

    To:

    The Captain: I am very sorry for your freak accident and hope you get all the help you need.

    The Co-Pilot: THANK YOU for doing your job and going above and beyond to save people on the plane and even those in the ground if the worst happened.

    The Passengers: Thank you for restraining the captain and assuring the safety of the other passengers and to let the Co-pilot handle the flying.

    The FA’s: You did good, but next time, stop telling passengers to turn off there cameras. You should be worrying about the safety situation up front instead of focusing on people filming the act. With the AA accident, I did not see those FA’s telling people to turn off their cameras, so…

  • Posted by Danny Brown on March 31, 2012 at 7:51 pm

    Well done to the crew and passengers of 191.

  • Posted by Flyer on March 31, 2012 at 7:56 pm

    Cowards don’t talk and when u have something to hide you don’t talk.

    Nuff said!

  • Posted by Rob on March 31, 2012 at 7:56 pm

    Are you people nuts? The copilot did a normal landing. Sullenberger?? Give me a break.

  • Posted by Mike on March 31, 2012 at 7:58 pm

    I must also say the crew (with the exception of the captain) did a great job. What I would like to see answered is, why did JetBlue fail to recognize that the captain was not fit to command an aircraft. This is a huge failure that could have cost the lives of everyone on board. Without an answer to this, how can we be sure that it won’t happen again?

  • Posted by Bob Wire on March 31, 2012 at 8:37 pm

    hypoxia over many years and radiation exposure at altitude can do strange things to the brain

  • Posted by Nancy on March 31, 2012 at 9:06 pm

    I love flying Jet Blue and will continue to do so whenever possible. The way they handled this unexpected situation reinforces my confidence in their commitment to safety.

  • Posted by An Aviator on March 31, 2012 at 9:15 pm

    As always, great to see professionals at work, and hats off to both the crew and passengers. Our prayers are with the Captain and his family, who must be very stressed right now.

  • Posted by Peggy on March 31, 2012 at 9:22 pm

    I think the crew did an exception job in a very professional manner. Kudos to the passengers who stepped up during this moment of crisis.

    My prayers are for all of you, most especially the Captain and his family. I pray that this is not a serious medical, or career-ending illness. This man has had a stellar reputation to date and we should all be careful not to disrespect the man and all he has worked to accomplish. Godspeed, Captain, as you get well.

  • Posted by Susan O'Neal on March 31, 2012 at 10:10 pm

    —– from a former Eastern Airlines flight attendant

    EVERYONE was a hero in this situation — the 1st officer is the # 1 hero — absolutely amazing, his quick thinking — & then, to follow — the flight crew & passengers — incredible bravery, ALL

    so very thankful for the outcome !!

    my thoughts & prayers are with the Captain & his family –

  • Posted by JetBlue on March 31, 2012 at 10:36 pm

    Hi Mike,

    Your question is one that is currently under investigation – by authorities as well as JetBlue – with a shared goal of understanding what happened and reviewing all protocol.

  • Posted by JetBlue on March 31, 2012 at 10:39 pm

    Hi Kirby,

    The crew is understandably getting the rest they need at this time and the incident is under investigation.

  • Posted by Frank Dias usmc viet.vet on March 31, 2012 at 11:09 pm

    First of all let me say to the co-pilot great job. God bless the crew and the
    passengers of flight 191 for their quick action to secure a very dangerous
    situation. This is what we dread on all flights someone going nuts but thanks
    to the heros that step up even terrified and subdue someone. again God bless
    each and everyone of the crew. Pray hope and don,t worry.

    Frank d.
    usmarine1969@sbcglobal.net

  • Posted by Brian Baker on April 1, 2012 at 2:24 am

    I hope that a full toxicology was performed on Captain Osbon after his arrest, as well as an investigation into whom he may have come into contact with prior to his ill fated flight. I do not believe that Captain Osbon would have acted in such a manner voluntarily. I also do not believe that he medicated himself with prescriptions. He may very well have been drugged.
    He is obviously finished flying, but I think it important to find out exactly why.
    “Hats off” to the crew and co-pilot. I’ll fly Jet Blue anytime.

  • Posted by Linda Quinn on April 1, 2012 at 2:38 am

    Perhaps if stressed pilots were allowed to take anti anxiety meds this would never have happened. Even doctors can take effexor and xanax but pilots can not. That is the problem.

  • Posted by Carlos A. Gallostra on April 1, 2012 at 7:20 am

    Congratulations to the brave crew as well the the passengers. You showed professionalism at a very difficult time. Enjoy your well-deserved rest.
    God Bless!

  • Posted by Sheila Honeycutt, FNP-BC, PMHNP-BC on April 1, 2012 at 8:51 am

    You list that your policy is to provide health exams once yearly for those pilots under 40 and twice yealy for those over 40 years old. Does this include routine psychiatric screening?

    To think that commercial pilots are accountable for hundreds of lives daily, this should be mandated at least twice a year. Speaking from professional experience with psychiatric illness, it is most likely that there were progressive signs & symptoms preceding this acute incident that I am sure somebody recognized (family, friends, coworkers?) beforehand. It is most likely this just didn’t happen out of the clear blue (pardon the pun) usually the indicators are present hours, days, months, years prior to an acute decompensatory event.

    I am so glad that there was not a negative outcome. Now, it is time for JetBlue Airways to change their healthcare policy for pilots and copilots to include psychiatric screening on a routine basis, at least yearly, then the Psychiatric Nurse Practitioner or Psychiatrist should determine if it needs to be more often.

    Sheila Honeycutt, FNP-BC, PMHNP-BC
    North Carolina

  • Posted by Robert Breuer on April 2, 2012 at 12:33 am

    There clearly is no doubt about the professionalism of the Jet Blue crew in the frightening case of flight 191. But too little has been said about the courage and prompt response of the passengers onboard who helped. Their role seems to have been critical to bringing an out of control pilot and situation quickly back into control. The crew and the airline ought to express its appreciation of these customers. Since the harrowing events of 911, we airline passengers on any commercial flight must realize that together we can and must respond to an emergency unfolding in front of them. Here’s a case of the positive strength in numbers and rational action.

  • Posted by Joyce Levine on April 2, 2012 at 2:58 pm

    My son Jason Levin was one of the passengers on this flight sitting in row 1a Nothing between him and the cockpit door except the crazed captain. I am so proud of him and the other passengers that helped bring down the captain and probably saved the lives of everyone on board. I just want to say that Jet Blue has handled the situation very professionaly and has made my son and his family feel that they are genuinely concerned for his well being. The crew on this flight was exceptional and I wish to express my thanks to them and especially the co-pilot for the quick action he took to lock the captain out of the cockpit. My son Jason is now home safe and with his family.

  • Posted by John C. McCreery on April 2, 2012 at 5:55 pm

    Kirby Sheehan, now you are playing god. How dare you sy that you will never fly Jet Blue again. What happened could have happened on any airline, but in this case it was Jet Blue. Let me ask you a question; If you were on a jury would you convict the defendent before hearing the evidents?

  • Posted by John C. McCreery on April 2, 2012 at 6:38 pm

    When Kirby Sheehan says “I would never fly JetBlue… this is a cover up. The truth needs no cover up. “…to spend more time with the family”? REALLY? Now we are suppose to have confidence enough to fly with you? You have a problem and then a cover up? I’ll book with someone else.” Kirby Sheehan is saying the defendent is guilty/liable until proven otherwise.

  • Posted by Tim Meier on April 2, 2012 at 7:08 pm

    To the passengers and crew- great job handling the situation.

    To the JetBlue PR team- why in the world would you create a page dedicated to posting about an embarrassing and unfortunate incident like this? The goal in handling a PR nightmare is moving the conversation, not blogging about it!

  • Posted by Sharon Hawkins on April 3, 2012 at 11:23 am

    Thanks be to God for allowing this plane to land safely.

  • Posted by Joseph D. DuBose on April 3, 2012 at 2:26 pm

    I regret very much to read about the misfortune of Captain Osbon. Perhaps he was drugged by an assailant desiring to sabotage the flight before the flight began.

  • Posted by Mark Weiss on April 3, 2012 at 7:34 pm

    To the crew of Flight 191,
    A hearty pat on the back to the way this difficult situation was handled. The co-pilot kept his wits about him and acted professionally to save the day.
    To the Captain, I am certain that this was a situation which was obviously out of character for you. You obviously experienced something beyond your control which led to this behavior. I wish you a speedy recovery and hope that you don’t pay to much attention to the feeding frenzy and personal attacks that you may experience in the future. To the entire crew, please know that we fliers out there understand that this was a much bigger deal from an emotional and human perspective. This was a respected colleague and a member of the JetBlue family who works together every day doing a difficult job as it is. Take some time, catch your breath and go back to your lives knowing you have the respect and best wishes of the majority of the flying public. And to JetBlue management, I understand this was a PR nightmare but the fact is that people love to pick on organizations such as yours, that are looked upon by the public as successful and well run. In a short while, this will be old news, when the attention is inevitably turned to the latest gossip and sensation. Anyone who has had the pleasure to fly with you loves to do so and will surely continue many years in the future.
    Best wishes,
    Mark Weiss

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