March 29, 2012

Resources For Our Customers and Crewmembers

Following Tuesday’s incident, we’ve been asked about what resources we have for our customers and crewmembers in times of need. Caring is one of our five core values, and JetBlue’s 14,000 crewmembers work each day to embody this value. As a company, we have a number of programs in place to offer our support for those in need of assistance.

Our Care and Emergency Response Department (AKA, our Care Team) offers customers and crewmembers resources when they need them. Our Care Team deploys to cities we fly to and beyond to assist in recovery efforts following natural disasters or in other situations where help is needed. We’ve teamed up with the American Red Cross and other aid organizations to help in areas like Albany, New York following Hurricane Irene, and to Santo Domingo following the earthquake in Haiti in 2010, among others. Our Care Team also deployed to Amarillo on Tuesday to assist customers on Flight 191.

As we touched on briefly in yesterday’s post, we offer a Peer Assist program (PAC) and LifeSolutions, an employee assistance program, for all crewmembers.

The Peer Assist program provides support and offers resources to assist crewmembers with issues that arise in daily life. These crewmembers maintain confidentiality of conversations and information imparted to him/her except as mandated by law or for requirements of public safety. The PAC directs crewmembers to a variety of resources provided by JetBlue including BlueBenefits, LifeSolutions, JetBlue Crewmember Crisis Fund (a non-profit that provides financial assistance to crewmembers in need), and community-affiliated organizations.

LifeSolutions is a complimentary and comprehensive employee assistance program that offers mental health assistance, financial and legal resources, and guidance to crewmembers and their families. We work with our business partner, Corporate Family Network, to provide these services to all crewmembers TO help ensure a healthy work environment.

Crewmembers are also able, and expected, to call a safety time-out should they need it; the company will support them 100%. A safety time-out is something that all crewmembers are empowered to do, if they see something that endangers a crewmember, a customer, or JetBlue, they say something and the “time-out” is investigated; essentially “if you see something, say something” program.

JetBlue was founded with a core set of values and on the principles of serving one another and treating people right. To that end, we support more than 700 nonprofit organizations each year in destinations throughout the Americas organized by our Corporate Social Responsibility Team. In addition to charitable giving, we encourage our crewmembers and our communities to give their time and get involved through annual volunteer projects, engagement programs, and several signature initiatives.

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