March 28, 2012

Flight 191 Update

There are lots of questions and comments about the incident onboard Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them:

1. You’re saying it’s a “medical situation” but isn’t it a security issue?
Initial reports indicated that Flight 191 was diverting to Amarillo due to a medical situation. As the events unfolded, it became clear that security was also an element of this episode, but not the overriding issue in our opinion. The FBI has said terrorism is not a factor in this incident.

2. What happened to the pilot? What was the health issue?
Although we do not know at this time what caused the pilot’s actions, the Captain is currently under the care of medical professionals and out of respect for his privacy, we won’t share further details about his private life.

3. Do we know what caused this?
We’re not privy to that information – but hope and trust he is getting the care he needs and we are offering our support to him and his family.  We would like to acknowledge the professional and immediate action of the First Officer, the off-duty Captain, and the Inflight Crew – their focus was on the safety of the customers on board, and we believe they handled the situation perfectly.

4. How badly could things have gone if the Captain remained in or returned to the flight deck?
We think it would be inappropriate to speculate on what might have happened. We are confident in the procedures in place by the industry as well as at JetBlue that ensured a safe landing. Our Flight and Inflight crewmembers are trained to handle situations with the safety of the customers and crew onboard as their first priority, and to call upon customers for help when needed.  Our aircraft are built with redundancies to protect the flight deck.

JetBlue was actually the first airline to install bullet-proof hardened cockpit doors, which are coded and virtually impenetrable. When the flight crew inside the deck close and lock that door, no one can get in.

5. What would have happened if there hadn’t been an off-duty Captain on the flight to step in?
Both Captains and First Officers are trained to fly our aircraft. Our First Officer was the pilot in command yesterday (in control of the aircraft from takeoff to landing) and the off-duty Captain stepped in to help.

6. What is the health screening for pilots/employees?
We’re fully compliant with the FAA mandate that all pilots under the age of 40 receive an annual health screening, and twice annually for those over the age of 40.

7. Do you have any resources for JetBlue crewmembers in distress?
JetBlue offers a peer-assist program for our Pilots and LifeSolutions, an employee assistance program, for all crewmembers. Crewmembers are also able, and expected, to call a safety time-out should they need it, and the company will support them 100%.

8. Have you done anything for the customers on board?
We’re extremely grateful to the customers who assisted with onboard security, and to all of the customers for following crewmember instructions. We communicated directly with all customers onboard Flight 191 Tuesday upon their arrival in Las Vegas, including a hand-delivered letter detailing their compensation: a refund for their one-way fare as well as a voucher for twice the value of their original ticket. In addition, members of our Care Team and local leadership from Long Beach, CA flew in to Amarillo yesterday to ensure that all customers were taken care of, and our leadership as well as our Customer Support Team are reaching out to each customer individually today to check on them.

9. What about the crew? Have you done anything for them?
The crew has been given time off and we are making all resources available to them.  They have our thanks and appreciation for the professional handling of this situation.

10. Do we have anything to say to the customers that came forward to assist?
We’re sorry they were put in that situation, but are so thankful for their efforts. What the customers did to help our inflight crew was amazing and we really appreciate their efforts, and also the cooperation of everyone on board – it contributed to the safe landing.

Posted by in Breaking News | Permalink | 106 Comments | Share on Facebook | Share on Twitter

106 Comments on “Flight 191 Update”

  • Posted by Dave V on March 28, 2012 at 2:20 pm

    Kudos to the F/O in this situation. I hope you guys do something internally for him to recognize his heroic actions. Working in the industry and knowing the Captain and F/O relationships, I know that not all F/Os would have had the courage to do what this guy did in order to get the Captain out.

    Additionally, I commend you guys for posting information and answering questions about this. Some companies may have done their best to brush this under a rug.

    My best to the Captain for a full recovery.

    Keep up the good work Blue.

  • Posted by HW Carbone on March 28, 2012 at 2:29 pm

    I am glad to know you train your people so well and that the training was used and the out come so good! We hope that the pilot is doing OK and is getting the proper medical attention.

  • Posted by Jeff Wagg on March 28, 2012 at 2:51 pm

    Nice to see jetBlue handling this with honesty and direct action. You remain one of my top choices when I travel.

  • Posted by Pattie on March 28, 2012 at 2:51 pm

    it was a miracle that for almost 3 hours the captain was flying the plane and it could have been so much worse had he had his panic attack while in the cockpit guiding the plane. was just curious was the plane at any time flying erratic in any way although i take the flight all the time to vegas and usually at that altitude, automatic pilot kicks in

  • Posted by Pat J on March 28, 2012 at 2:59 pm

    I echo Dave’s comments in regard to the first officer. His actions were clearly the crucial links that resulted in a safely ending chain of events. Hopefully the media will pick up on this rather than sensationalizing the whole incident.

  • Posted by Michael B on March 28, 2012 at 2:59 pm

    At some point can you address JetBlues continued stance against recording. This just seems to come up whenever it is convenient for the company, such as when recording inappropriate or dangerous actions by crew. The plane may be private property, but it is a public space, so crew should be trained to not order people (under color of their aviation authority) to do something such as not recording when it in no way interferes with any operations.

  • Posted by Hilary H on March 28, 2012 at 3:04 pm

    Thank you for the update.
    Praying for the Cpt and his family.
    Thankful for the safety of all.
    Grateful for the quick response of the Co-Pilot , Crew and Passengers.
    Well done JetBlue – always striving for excellence.

  • Posted by Lisa on March 28, 2012 at 3:05 pm

    I fly Jet Blue exclusively twice per month – including today. I have a great deal of respect for the actions of your First Officer who understood the gravity of the situation and took affirmative steps to reduce the danger. I also appreciate the fact that you posted the Q&A on this blog instead of hiding your head in the sand. I hope that the Captain gets the help that he needs.

  • Posted by James on March 28, 2012 at 3:15 pm

    Well done JetBlue, a good outcome in a situation that could have had a far different conclusion. I also would like to commend the F/O, as he did something not many F/O’s would be willing to do. Thanks JB for keeping your flying public abreast of the situation. Wishing the Captain a full recovery as well.

  • Posted by DR on March 28, 2012 at 3:20 pm

    I second what you say Michael. I like Jetblue, but they have never been fans of people with cameras. Whenever there is a fight on board a Jetblue flight, the flight crew turns crazy and tells everyone to either delete the footage or stop recording. I haven’t seen this type of behavior on any other airline I have flown with.

  • Posted by S on March 28, 2012 at 3:45 pm

    I pray for the Captain’s treatment and recovery and applaud JetBlue for exercising discretion at a time when he and his family are at their most vulnerable. There are so many checks and balances within our aviation system, but at the end of the day, all of it relies on human beings. No amount of criticism toward the airline or the Captain is warranted in my opinion, and the exemplary outcome of this situation is a testament to the professionalism of all of the crew involved. Thank you, Jet Blue

  • Posted by SD on March 28, 2012 at 3:52 pm

    I have a flight scheduled on JetBlue to Aruba for school vacation. My son, who deals with anxiety and has a huge fear of flying, saw this coverage all over the news last night and now does not want to go away for school vacation. How do I convince, confirm and reassure him that this is an isolated incident and hopefully will not happen again? Can I at the time of boarding the plan, have him meet the pilot and co-pilot to reassure him that the flight will be safe? I’m in a quandry – please help.

  • Posted by Nickolle on March 28, 2012 at 4:02 pm

    I feel absolutely 100% safe flying on JetBlue and this just reinforces that. With the information given it seems to me that every precaution was taken and a terrible situation was lessened by the amazing crew of JB. I love this airline. It has been, and will always be, my favorite. Thank you for respecting your customers enough to continue answering questions that many of us have. Great job. :)

  • Posted by Laura Incampo on March 28, 2012 at 4:09 pm

    I think the first officer is truly a hero. Kudos to him. Do you think his name will be revealed. He should be publicly recognized for his actions.

  • Posted by JetBlue on March 28, 2012 at 4:28 pm

    Aruba is worth the trip! Our Unpacked columns provide some great information about how we, and the industry, operate (http://blog.jetblue.com/index.php/category/unpacked/).

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Times of News on March 28, 2012 at 4:31 pm

    [...] if highlight or mental health issues led to Osbon’s behavior. JetBlue pronounced in a blog post that it will not share serve sum about a captain’s “private [...]

  • Posted by Tricia Shee on March 28, 2012 at 4:34 pm

    Kudos to jetblue for its honesty and clairity about the issues at hand. Hats off to the F/O and inflight crew for their efforts. Cheers for the passengers who stepped up and helped.

    Clearly there were lessons we all learned from 9/11 at play here and everyone did a great job dealing with a potential disasterous situation.

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Journey News on March 28, 2012 at 4:53 pm

    [...] if highlight or mental health issues led to Osbon’s behavior. JetBlue pronounced in a blog post that it will not share serve sum about a captain’s “private [...]

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Health Tourism Today on March 28, 2012 at 4:54 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by Airline crew member mental health in spotlight after captain's breakdown | on March 28, 2012 at 5:00 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by Alex Crespo on March 28, 2012 at 5:18 pm

    I gotta say that i’m impressed on how the crew handle the situation you see I have been flying JetBlue ever since they started service to Puerto Rico from JFK. The service is great but some flight attendants are abusing the power the FAA has given them, they are arrogant and sometimes they are plain stupid. Don’t get me wrong I meet great flight attendants at JetBlue but those are a few. And about the recording with your camera issue they go bonkers if you record something on board. The issue here is they don’t want to be recorded because some of the FA’s don’t really know how to handle certain situations. I remember a flight I took not long ago from Boston and a lady in her 50′s sitting next to me had a fear of flying and all she got from the flight attendant was a nasty attitude and on top she got yelled at, that is just wrong and unprofessional. I will keep flying in hopes JetBlue addresses these crew issues.

  • Posted by Jeff on March 28, 2012 at 5:23 pm

    Was this the same pilot who elected to kick off a 2 year old as safety risk in Turks and Caicos the other day? I think that guy/gal had a mental breakdown worse than this guy.

  • Posted by D on March 28, 2012 at 5:25 pm

    As a medical professional, what many news sites have failed to mention is that many times infections and or physical ailments may cause cognitive behavioral changes. I hope that Oz recuperates and that the medical staff gets to the bottom of what actually was affecting him.

  • Posted by a2z news » Airline crew member mental health in spotlight after captain's breakdown on March 28, 2012 at 5:50 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by Adriana Campos on March 28, 2012 at 5:59 pm

    As a frequent traveller, I do JetBlue’s Boston-Long Beach flight (and redeye back) often, and am scheduled to fly to Long Beach this Friday with a return to Boston from Vegas on JetBlue. I have been following this story as it broke, and am as impressed with JetBlue and their staff and pilots as I have always been – even more so, do to the swift and absolutely on-point way that the First Officer dealt with the situation. I love JetBlue and am looking for ward to my flight this weekend on the best airline flying the skies right now.

  • Posted by U.S. Attorney’s Office Files Charges Against JetBlue Pilot Clayton Osbon on March 28, 2012 at 6:01 pm

    [...] has posted a response to Tuesday’s incident here. Filed Under: clayton osbon, jetblue Category: State News Share on facebook!Share on [...]

  • Posted by Cheryl Henchar on March 28, 2012 at 6:50 pm

    Hi Morgan,

    Thanks for writing this blog and communicating with everyone!! These questions and explanations were excellent. It demonstrates customer loyalty and brand reputation. It’s especially helps to keep the customer branding relationships. I really admire you and the JetBlue organization for coming forward and addressing the problem as much as possible legally.

    I wish the Captain of flight 191 a speedy recovery and his receiving the necessary professional medical treatment. My thoughts are with his family also during this emergency. I am sure its a very stressfull stituation for them right now.

    Sincerely,

    Cheryl Henchar

  • Posted by JetBlue to issue refunds, vouchers after pilot’s erratic episode : http://www.PapaTravel.com – travel, cheap flight, cheap airfares, cheap flights on March 28, 2012 at 7:14 pm

    [...] a Comment TweetJetBlue will give passengers aboard Flight 191 a one-way airfare refund and a voucher for double the amount [...]

  • Posted by Nada on March 28, 2012 at 7:18 pm

    I also want to say a big kudos to the FO and passengers who had the courage to do what they did.

    I also would like to explain why recording or taking pics in the direction of the cock pit is a security issue.and was implemented after 9/11. I think everyone can agree that recording the goings on or inflight procedures of the cock pit is really not a good idea. I hope this sheds some light on why and hopefully many will understand it’s for the safety of the flight and all passengers/crews.

  • Posted by Alex on March 28, 2012 at 7:36 pm

    Great job by the first officer, and best wishes for the distressed captain. Hope he gets the help he needs, he should be in all our prayers.

    And great job JetBlue with the FAQ and for getting in front of the story. I fly many airlines and JetBlue stands head and shoulders above the rest for acknowledging and dealing with the inevitable issues that arise when dealing with millions of passengers and thousands of daily flights. Great job JetBlue.

  • Posted by JetBlue Pilot Meltdown: The Day After | NYCAviation on March 28, 2012 at 7:51 pm

    [...] on Wednesday, JetBlue issued a thorough statement addressing 10 of the public’s most prominent [...]

  • Posted by Kathy D. on March 28, 2012 at 7:54 pm

    As a former JB Inflight Crewmember, I am not at all surprised scenario played out the way it did. JetBlue training is excellent and crews are trained to handle emergencies just like this. I’m sorry for the inconvenience that this situation caused the passengers and crew but I have complete confidence that this situation was handled exactly as it should have been. As always, JB comes through. GO JB!!

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Travel News Online on March 28, 2012 at 8:22 pm

    [...] if highlight or mental health issues led to Osbon’s behavior. JetBlue pronounced in a blog post that it will not share serve sum about a captain’s “private [...]

  • Posted by Jet Blue pilot Clayton Osbon suspended, charged after meltdown | LA News Talk Radio on March 28, 2012 at 8:23 pm

    [...] issue in our opinion. The FBI has said terrorism is not a factor in this incident,” the airline said on its blog, Blue [...]

  • Posted by » Airline crew member mental health in spotlight after captain’s breakdown on March 28, 2012 at 9:21 pm

    [...] if highlight or mental health issues led to Osbon’s behavior. JetBlue pronounced in a blog post that it will not share serve sum about a captain’s “private [...]

  • Posted by mama g on March 28, 2012 at 9:27 pm

    The captain is a good man who I’ve had the privilege of knowing while working for JetBlue. Most important at this time is his health and recovery. Our thought and prayers go out to his family and friends as they support him. Thanks to the crew and passengers for their assistance.
    Clayton is an upstanding person and has been an excellent captain throughout his career at JetBlue.

  • Posted by Jet Blue pilot Clayton Osbon suspended, charged after meltdown – شبكة النيل الإخبارية on March 28, 2012 at 9:30 pm

    [...] emanate in a opinion. The FBI has pronounced terrorism is not a cause in this incident,” the airline pronounced on a blog, Blue [...]

  • Posted by Tom on March 28, 2012 at 9:46 pm

    Agree with the comments here regarding recording video / taking pictures of the events that happened on the plane. I see no reason why some of the passengers could not take video and pictures to help document what happened on the plane. I also see no reason why that behavior would result in any safety concerns assuming these passengers were taking the video and pictures safely seated in their assigned seats. JetBlue flight staff screaming at people not to take pictures and videos when their phones are in airplane mode (i.e. not connected to any cell phone network and once the go ahead has been given to use electronic devices) doesn’t make any sense. Except for JetBlue to cover their trails by not having any evidence that will show them and their staff in a poor light.

    Clearly whatever policies and procedures you have in place to assess the sanity of your staff is not adequate and you might want to rethink your approach and go beyond what the bare minimum.

    I used to be a fan of your service. However, these days your brand name is getting associated with negative imagery in terms of safety and the proficiency of your staff.

  • Posted by Deb on March 28, 2012 at 9:46 pm

    Kudos to the crew and passangers and my prayers to the pilot and his family. I love JetBlue and I will keep flying with them.

  • Posted by JetBlue to issue refunds, vouchers after pilot’s erratic episode | www.Best10Hotels.com - travel, cheap flight, cheap airfares, cheap flights, flights cheap flights, cheap cheap flights, cheap hotels, cheap tickets on March 28, 2012 at 9:49 pm

    [...] a Comment TweetJetBlue will give passengers aboard Flight 191 a one-way airfare refund and a voucher for double the amount [...]

  • Posted by MELISSA Reynolds on March 28, 2012 at 10:44 pm

    PLEASE CHECK IF THIS MAN WAS TAKING ABILIFY.

  • Posted by New information on JetBlue flight 191 « Puckinflight on March 28, 2012 at 10:45 pm

    [...] JetBlue has also responded to the event in their own words here. [...]

  • Posted by U.S. Attorney’s Office Files Charges Against JetBlue Pilot Clayton Osbon - Law Article on March 29, 2012 at 12:36 am

    [...] JetBlue has posted a response to Tuesday’s incident here. [...]

  • Posted by JetBlue Pilot Subdued After Attendant Mouthed ‘Help Me’ – Bloomberg | Dubai News|Dubai Hotels|Dubai Business on March 29, 2012 at 1:00 am

    [...] off-duty pilot or other crew members besides Osbon. The New York-based airline said in a website posting that “they handled the situation [...]

  • Posted by JetBlue Pilot Subdued After Attendant Mouthed ‘Help Me’ on March 29, 2012 at 1:12 am

    [...] organisation members upon top of Osbon. The New York-based airline pronounced in a website posting which “they rubbed the situation [...]

  • Posted by Lisa G on March 29, 2012 at 1:43 am

    As others have mentioned on this blog, Clayton is a good man. I have had the privilege of working with him at JetBlue, and he has always been a true professional, with a distinct love and passion for aviation. Always quick to offer a helping hand, always with a smile on his face, I am truly shocked at this incident, as I am sure others who know him are.

    Hats off to the F/O, In flight and the passengers who assisted. Well done.

    My thoughts and prayers are with Clayton and his family. Oz, speedy recovery, Red Eyes Rock!

  • Posted by Kathy W on March 29, 2012 at 3:18 am

    His “private life”? The man endangered a whole plane full of strangers. You owe them an explanation.

  • Posted by JetBlue Pilot Subdued After Attendant Mouthed ‘Help Me’ on March 29, 2012 at 4:15 am

    [...] off-duty pilot or other crew members besides Osbon. The New York-based airline said in a website posting that “they handled the situation [...]

  • Posted by Larry Carney on March 29, 2012 at 7:01 am

    I’m glad to hear so many positive comments about this bad situation. This was definitely an usual event that required professionals to make quick & responsible decisions. From what I read, that is indeed what took place, beginning with the First Officer’s actions; continuing with the crew, off-duty personnel and passengers; right down to the professional responses from Jet Blue management in the media and in this Blue Tales blog. I’ve never had the chance to fly Jet Blue (my daughter has), however, I would not hesitate to fly with them. We pray for the recovery of the Captain and for continued safety in our airways.

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Cheap All Inclusive Vacations on March 29, 2012 at 7:25 am

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by Pat on March 29, 2012 at 8:37 am

    Glad to see that some of the comments are shifting to the OUTSTANDING job the crew of JetBlue 191 yesterday did in a very difficult situation, especially the F/O!! I have flown exclusively on JetBlue for several years and will continue to do so.

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | Travel Globe on March 29, 2012 at 8:39 am

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by JetBlue Pilot Suspended, Charged After In-Flight Meltdown | SNS Post on March 29, 2012 at 9:46 am

    [...] issue in our opinion. The FBI has said terrorism is not a factor in this incident,” the airline said on its blog, Blue [...]

  • Posted by How Did JetBlue Do Handling its Latest PR Crisis? | Web Design Specialists on March 29, 2012 at 10:21 am

    [...] has continued to update its blog with information about the incident; it also includes 10 of the most asked questions about the incident and answers to them (I urge you to check these out, folks – they’re created [...]

  • Posted by KLeavitt on March 29, 2012 at 10:29 am

    Kudos to the FO and crew. And kudos to our CEO for his appearance on the TODAY show to state the facts and give support to the Captain and his family. JetBlue is family and we are all so lucky to have such outstanding leaders that keep us all in the “Know”.

  • Posted by charter jet prices on March 29, 2012 at 10:31 am

    I doubt this was a terroist issue but still very intimidating

  • Posted by U.S. Attorney’s Office Files Charges Against JetBlue Pilot Clayton Osbon - News/Talk 1470 KYYW on March 29, 2012 at 10:57 am

    [...] has posted a response to Tuesday’s incident here. Category: State News Share on facebook!Share on twitter!Send to a friend!  Like More [...]

  • Posted by Donna on March 29, 2012 at 11:07 am

    What is the name of the heroic co-pilot? We see the pictures of the captain, but nothing about the firt officer.

  • Posted by Joseph on March 29, 2012 at 11:12 am

    Great job by the first officer. This man has a backbone of titanium. To take the actions he did, under duress, is something JetBlue should be very proud of. To actually see the CAPTAIN of a flight, midair, become emotionally disturbed is a sight that would rock anyone’s boat. This inflight crew should be recognized for the heroes they are.

  • Posted by Donna on March 29, 2012 at 11:14 am

    What is the name of the heroic co-pilot? We see the pictures of the captain, but nothing about the first officer.

  • Posted by JetBlue Airways: Comunicación corporativa abierta | SinPapel.pe Comunicación Digital on March 29, 2012 at 12:15 pm

    [...] todas las inquietudes surgidas en las últimas horas. El documento, publicado originalmente en su blog oficial Blue Tales, respondía las diez inquietudes más concurrentes en torno al caso del capitán Clayton [...]

  • Posted by G.A.B on March 29, 2012 at 12:36 pm

    I sincerely hope the captain has a fast and full recovery, and to his family , stay positive, never loose hope.
    Excellent job to the F/O , crew and passengers.

  • Posted by Red Ampersand » Blog Archive » JetBlue PR Campaign and Crisis Management in High Gear on March 29, 2012 at 2:13 pm

    [...] response followed, which included reaching out to all of its customers via the company’s BlueTales blog and on Twitter. Plus, each passenger quickly received a refund for a one-way fare and a voucher that [...]

  • Posted by Airline crew member mental health in spotlight | on March 29, 2012 at 5:36 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by a2z news » Airline crew member mental health in spotlight on March 29, 2012 at 5:58 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by 3 Transparency Lessons to Learn from JetBlue | Blue Global Media on March 29, 2012 at 6:22 pm

    [...] incident with flight 191 occurred on March 27th.  That day they had a play-by-play post of what occurred.  The following [...]

  • Posted by Maryam Ghosn on March 29, 2012 at 7:26 pm

    I have never flown jetblue, although I am a frequent flyer. In relation to the “pilot” incident from the other day I would like to ask the following: Was that pilot in Fort Lauderdale airport on March 18? When I was in the security line, a jet blue pilot cut in front of me. He was in quite a hurry, and seemed agitated. When his belongings went through the scanner, the security gaurd pulled out a corkscrew and examined it. The pilot quickly and abrubtly told her that “there is no knife on it”, so she gave it to him. I found the whole thing odd and was thankful that he was not a pilot on the airline I was flying on. Please let me know. Thanks

  • Posted by Robin G on March 29, 2012 at 7:42 pm

    I flew Jet Blue the same day, and was grateful for a peaceful flight. My sympathies to the Captain who clearly had some kind of psychotic break. Great work by the co=captain.

    This should be a wake-up signal to the FAA that annual screenings for Captains need to include psych evals.

  • Posted by ‘Thank God, he was there’: JetBlue co-pilot an unlikely hero | Times of News on March 29, 2012 at 8:00 pm

    [...] JetBlue has praised Dowd’s actions, along with organisation members and an off-duty commander who stepped in to assist. [...]

  • Posted by ‘Thank God, he was there’: JetBlue co-pilot an unlikely hero | Travel News Online on March 29, 2012 at 8:54 pm

    [...] JetBlue has praised Dowd’s actions, along with organisation members and an off-duty commander who stepped in to assist. [...]

  • Posted by ‘Thank God, he was there’: JetBlue co-pilot an unlikely hero | Travel Globe on March 29, 2012 at 10:34 pm

    [...] JetBlue has praised Dowd’s actions, along with crew members and an off-duty pilot who stepped in to assist. [...]

  • Posted by John on March 29, 2012 at 10:52 pm

    I fly between NY and Las Vegas twice a month; what is JB doing to ensure this type of thing does NOT happen again?

  • Posted by ‘Thank God, he was there’: JetBlue co-pilot an unlikely hero | Health Tourism Today on March 29, 2012 at 11:02 pm

    [...] JetBlue has praised Dowd’s actions, along with crew members and an off-duty pilot who stepped in to assist. [...]

  • Posted by Travel News - March 28th 2012 to March 29th 2012 on March 30, 2012 at 1:09 am

    [...] BlueTales » JetBlue » Flight 191 Update – blog.jetblue.com – JetBlue There are lots of questions and comments about the incident onboard Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them: 1. You’re saying it’s a “medical situation” but isn’t it a security issue? Initial reports indicated that Flight 191 was diverting to Amarillo due to a medical situation. As the events unfolded, it became clear that sec…  show all text [...]

  • Posted by J Moran on March 30, 2012 at 10:15 am

    The first officer is to be praised for his actions, and I was happy to hear that so many passengers were able to step up and help the flight crew. It was primarily a medical issue, but it could have quickly become a security issue if the FO had not acted. The pilot was obviously ill and is getting the treatment he obviously needed.Jet Blue is my first choice when I travel. I continue to feel safe now that I know how well trained their flight crew is.

  • Posted by Aviation Artist | Airplane Prints on March 30, 2012 at 10:32 am

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  • Posted by JetBlue’s Series of Unfortunate Events « Airlines News « Air Aviation News on March 30, 2012 at 11:35 am

    [...] to the airline’s blog, BlueTales, “the Captain is currently under the care of medical professionals.” JetBlue also said it’s [...]

  • Posted by Darby Kelly "The Bald Eagle" on March 30, 2012 at 11:35 am

    To the Crew. You have my sympathy. I am a retired military/commercial pilot[Continental-retired in 2005] and I could see the stress levels building in the industry. 9-11 changed us forever. The public has no clue as to what cabin and flight crews have to go through as well as being considered threats by TSA and the “govt” instead of the last protection to a threat. You all did a great job,,,do not let the barbarians get you down. Fly safe.

  • Posted by Duane Pajak on March 30, 2012 at 1:16 pm

    I wish to extend my appreciation to the JetBlue Flt. 191 crew, especially FO Jason Dowd, for your quick thinking and response to the recent incident aboard your flight. I know it must have been a very stressful time for you all,
    but your apparent training, professionalism, and commitment to the safety of everyone on board surely paid off. Thank you for being their to avoid a possible tragedy!

    Duane

  • Posted by JetBlue co-pilot becomes an unlikely hero | Travel News Online on March 30, 2012 at 3:22 pm

    [...] JetBlue has praised Dowd’s actions, along with organisation members and an off-duty commander who stepped in to assist. [...]

  • Posted by » JetBlue co-pilot becomes an unlikely hero on March 30, 2012 at 3:28 pm

    [...] JetBlue has praised Dowd’s actions, along with organisation members and an off-duty commander who stepped in to assist. [...]

  • Posted by JetBlue’s Series of Unfortunate Events | Stock Market News - Business & Tech News on March 30, 2012 at 4:32 pm

    [...] to the airline’s blog, BlueTales, “the Captain is currently under the care of medical professionals.” JetBlue also said it’s [...]

  • Posted by JetBlue co-pilot becomes an unlikely hero | Travel Globe on March 30, 2012 at 5:19 pm

    [...] JetBlue has praised Dowd’s actions, along with crew members and an off-duty pilot who stepped in to assist. [...]

  • Posted by JetBlue co-pilot becomes an unlikely hero | Health Tourism Today on March 30, 2012 at 6:22 pm

    [...] JetBlue has praised Dowd’s actions, along with crew members and an off-duty pilot who stepped in to assist. [...]

  • Posted by JetBlue co-pilot becomes an unlikely hero | Journey News on March 31, 2012 at 12:23 am

    [...] JetBlue has praised Dowd’s actions, along with organisation members and an off-duty commander who stepped in to assist. [...]

  • Posted by Tech News - March 28th 2012 to March 31st 2012 on March 31, 2012 at 6:00 pm

    [...] BlueTales » JetBlue » Flight 191 Update – blog.jetblue.com – JetBlue There are lots of questions and comments about the incident onboard Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them: 1. You’re saying it’s a “medical situation” but isn’t it a security issue? Initial reports indicated that Flight 191 was diverting to Amarillo due to a medical situation. As the events unfolded, it became clear that sec…  show all text [...]

  • Posted by patricia stidham on March 31, 2012 at 7:22 pm

    Thanks to God everything end well and I hope the pilot get the help he deserves. I praise all the crew members and the passengers that helped to take control of the situation. I have had flown many times internationally and I have use this airline and I had good and pleased experiences. May God bless you all and keep the good work. Thank you to everybody and get well wishes for the captain.

  • Posted by Marilyn on March 31, 2012 at 7:41 pm

    Co-Pilor Jason Dowd is no less a hero than Captain who landed the plane in the Hudson…..If not for Jason’s cool thinking, this could’ve been a real disaster. Also the flight attendants, and the passengers for what they did. Never again will passengers sit by in an airline letting some person with mental issues at the least, and terrorists at the worse, take an airplane down.

  • Posted by PIC on March 31, 2012 at 8:08 pm

    So now it is OK for any co-pilot who does not agree with his Captain to take over control of the aircraft and we make him a hero because he could overthrow the legally assigned aircraft commander ?

    Do you understand Mutiny ?

  • Posted by Jay Nix on April 1, 2012 at 12:47 am

    I think JetBlue does not want you filming in their cabin due to security issues. I think it is a good idea.

  • Posted by Big Louie on April 1, 2012 at 9:11 am

    PIC……if you are not a pilot, use your common sense. Would you want to crash b/c some fool with an FAA Class I certificate paid attention to the letter of law over his own survival instinct? If you ARE a pilot: then what’s WRONG with you? I am sure that you raise a rhetorical question (well: I hope so anyway) here. “Mutiny” when done in the context of saving one’s vessel or aircraft from foundering when commanded by an incapacitated individual is not “mutiny” at all. It is administrative assumption of command. Kudos to Mr Dowd for being a cool-headed PIC and to the cabin crew. Also kudos to jetBlue for taking quick ownership of a scary and mortifying issue…..Go B6!

  • Posted by SZH on April 1, 2012 at 7:33 pm

    I just flew JB to San Juan and had a great experience. I have to admit though that this recent incidence really shook me up. Flying is a LOT more stressful for everyone. This isn’t a JB problem..this is an industry problem. I fly several times a year and it is anything but enjoyable. I wish I could enjoy my flights again.

  • Posted by Wife of JetBlue pilot thanks crew, passengers | Solo Cruises on April 1, 2012 at 11:40 pm

    [...] pronounced in a blog post final week that it will not share serve sum about a captain’s “private [...]

  • Posted by Mikey on April 2, 2012 at 12:09 pm

    Our heart goes out to Captain Osbon..This is a stressful time in our country…we all have some kind of issues with stress.We feel especially bad for his family & close friends..Hopefully, the judge will be lenient on the Captain and JetBlue will consider him for a desk job & be kind to him.We sill still fly JetBlue.

  • Posted by JetBlue: Response to Flight 191′s Emergency Landing | cara galloway on April 2, 2012 at 11:26 pm

    [...] team posted a FAQ update on March 28th, but it did not provide much additional insight. JetBlue Pilot After Being Removed [...]

  • Posted by JetBlue co-pilot becomes an unlikely hero | where traveler - wheretraveler - the travel - travel guide - travel world - tourism - asian tour on April 3, 2012 at 8:36 pm

    [...] JetBlue has praised Dowd’s actions, along with crew members and an off-duty pilot who stepped in to assist. [...]

  • Posted by Airline crew member mental health in spotlight after captain’s breakdown | where traveler - wheretraveler - the travel - travel guide - travel world - tourism - asian tour on April 3, 2012 at 8:37 pm

    [...] not yet clear if anxiety or mental health issues led to Osbon’s behavior. JetBlue said in a blog post that it will not share further details about the captain’s “private [...]

  • Posted by Marc on April 4, 2012 at 6:45 pm

    PIC….You surely must be kidding about “Mutiny”?
    As explained by Big Louie, it is not mutiny when the captain is so obviously impaired.
    The fact the co-pilot had the courage to “Take Over Command” knowing full well the consequences if he were wrong, only strengthens his status.
    Sounds like you may have worked prior to CRM in the Dinosaur era!?
    As a Captain myself, I applaud the quick thinking of Co-pilot Dowd to access and act in such an appropriate manner for the safety of all on board.
    The outcome speaks for itself as does the evolution of Crew Resource Management CRM to allow all crew members to speak up and act appropriately when circumstances dictate.
    All pilots respect the “chain of command” but with CRM, they have the ability to speak up and or act, when and if the need arises and many accidents or incidents have been avoided because of this.
    Great job and proof the training works.

  • Posted by Pilot who had midair breakdown to undergo testing | Journey News on April 5, 2012 at 2:49 pm

    [...] pronounced in a blog post last week that it will not share serve sum about a captain’s “private [...]

  • Posted by Airline Crew Self-Defense Training | Maine Martial Arts on April 11, 2012 at 1:18 pm

    [...] to ensure a high skill level. Single seminars are just not enough for the level of threat involved.From terrorists, to drunken and disorderly passengers, to simply the unruly – air crews continue to …defensive tactics. I am aware that some training is done, and airline crews carry handcuffs and [...]

  • Posted by Cheryl Morris on April 18, 2012 at 11:06 pm

    Hi, I have read some of the information about this, and I can say that I feel for his wife. I have been there, a wife of a pilot who was “incapacitated” in air for the first time. It is the crew training that has helped the airline that he flew for, understand mental health issues that can afflict anyone in future situations. It would be such an injustice for him to be convicted 20 years for his incapacitation. I wonder if the crew in the cabin aggravated the situation, which likely contributed to the aggression of the captain. Although, I say that as a highly skilled nurse. He presented in the same manner of fluctuating between periods of sharp stability while flying followed by delusional thinking and incoherence. It was very difficult for his copilot to comprehend and his copilot should have taken over much sooner. My husband was eventually diagnosed with bipolar disorder after many tests as he had wanted to keep his license and challenge the diagnosis. He never did get his license back due to the meds he requires to be on. He does lead a very stable and productive life but dealing with the insurance company was another nightmare. I hope that he gets treated fairly by his airline once he is stabilized, and is offered job rehabilitation, unlike my husband who was treated so unfairly. All the best.

  • Posted by My Homepage on June 12, 2012 at 3:53 pm

    … [Trackback]…

    [...] Informations on that Topic: blog.jetblue.com/index.php/2012/03/28/flight-191-update/ [...]…

  • Posted by ניסור בטון on June 16, 2012 at 8:56 am

    … [Trackback]…

    [...] Read More here: blog.jetblue.com/index.php/2012/03/28/flight-191-update/ [...]…

  • Posted by Debi S. on June 17, 2012 at 2:49 am

    Let me just ask what is up with all of the crazy JetBlue employees freaking out in the middle of flights? This cannot look good for the company.
    It makes me think before boarding a jetblue flight after these past and very publicized incidences thinking maybe their not so isolated anymore. Just a thought.

  • Posted by custom doors on June 19, 2012 at 4:46 pm

    … [Trackback]…

    [...] Read More: blog.jetblue.com/index.php/2012/03/28/flight-191-update/ [...]…

  • Posted by 3 Transparency Lessons to Learn from JetBlue - Blue Global on September 10, 2012 at 5:41 pm

    [...] incident with flight 191 occurred on March 27th.  That day they had a play-by-play post of what occurred.  The following [...]

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