Archive for March 2012

March 30th, 2012

Update on Flight 191

On behalf of the Crew of Flight 191, we would like to express our appreciation for the public’s kind words and well wishes for the crew.  We understand and appreciate everyone’s desire to hear directly from the crew regarding their experience, but they have decided to decline all media opportunities at this time in order […]

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March 30th, 2012

Have A Message For The Customers and Crew of Flight 191? Post it Here

While Flight 191 situation is still under investigation, one thing we know for sure is that the customers and crew acted as a unified team on Tuesday and secured the safety of all on board. Please take a moment and post a comment below with your message to the customers and crew of Flight 191. […]

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March 29th, 2012

Resources For Our Customers and Crewmembers

Following Tuesday’s incident, we’ve been asked about what resources we have for our customers and crewmembers in times of need. Caring is one of our five core values, and JetBlue’s 14,000 crewmembers work each day to embody this value. As a company, we have a number of programs in place to offer our support for […]

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March 28th, 2012

Flight 191 Update

There are lots of questions and comments about the incident onboard Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them: 1. You’re saying it’s a […]

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March 27th, 2012

Flight 191

Update: 8:50 p.m. ET Flight 191 landed in Las Vegas at 4:13pm local where customers deplaned at their original destination after the diversion to Amarillo, Texas. We’re aware of a number of stories of what transpired today. We’re working to verify what details we can and will only report what we know is accurate. While […]

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March 27th, 2012

Do One Thing That’s Green (and enter to win a trip)!

We’re teaming up with the New York Restoration Project and its MillionTreesNYC initiative for our fifth annual One Thing That’s Green tree planting event. Volunteers are invited to celebrate Earth Day weekend and “Color NYC Green” by participating on Saturday, April 21st in our new home, Long Island City, Queens (LIC) from 9:00 a.m. to […]

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March 26th, 2012

Forbes: JetBlue is Customer Service Done Right

Forbes recently ran an article that pitted our customer service against another airline’s, noting the difference in attitude between each carrier’s crewmembers. With our seventh consecutive J.D. Power Award for Excellence in Customer Service, it’s no secret that we’re doing a great job in delivering something special onboard, and the compliment letters we receive from […]

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March 25th, 2012

Burbank Crewmembers School Some Kids

Burbank High School recently held its annual High School Fair, and our local crewmembers were on hand to represent JetBlue. The team reports that the students asked a lot of questions regarding the type of jobs offered at JetBlue, and in the aviation industry. Interestingly, the kids were surprised by how many jobs at our […]

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March 24th, 2012

Tyson Jackson Jets Blue!

Below is Kansas City Chief defensive tackle, Tyson Jackson flying with us through New Orleans. Reportedly, Tyson asked we why don’t fly to Kansas—he wants to fly us more often!

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March 23rd, 2012

Burlington Rocks Airport Award

Looks like JFK T5 isn’t the only terminal in our system to be recognized. Burlington International Airport has won an award for “airport with the most unique services” by Airport Revenue News (ARN). Each year, this monthly magazine runs an online contest that rates North America’s airports and airport retail operations. And while our customers […]

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