January 25, 2012

Baring Government Taxes In Our Fares

JetBlue has never had any “hidden fees,” what you see is what you get!  The only difference is that government taxes and fees are now included in all advertised fares, and all airlines and ticket agents are required to comply.

Why do fares appear higher than they did yesterday?
In accordance with recent Department of Transportation (DOT) mandates, all JetBlue flight fares and Getaways vacation package prices displayed on jetblue.com or in any other JetBlue advertisements, promotions or published listings now include all government taxes and fees applicable to airfare. This new DOT requirement applies to all U.S. and foreign air carriers, ticket agents, and tour operators that advertise in the United States for air transportation or for tours with air transportation within, to or from the United States.

Additionally, TrueBlue Award Flight point fares now display the number of points required and the taxes/fees required for redemption of Award Travel on that flight.

Why do your fares appear higher than other airlines?
We rolled out these changes in advance of the official January 26 DOT deadline, so it’s possible that some airlines have not yet implemented them. You can still find the best fares on jetblue.com!

What else is new?
You’ll now have 24 hours from the time of booking to cancel your flight reservation for a refund without being charged a cancellation fee if your flight reservation was made 7 days or more prior to the flight’s departure date. You’ll be able to perform this cancellation on jetblue.com or by calling our customer support line at 1-800-JetBlue.

What do I need to know as a consumer?
Aside from understanding that you’ll see pricing that includes government taxes and fees, you will continue to enjoy the same great service from us (and remember that first bag always flies free on JetBlue and complimentary snacks and drinks are unlimited)!

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