September 8, 2011

Boston Crewmembers Hold “WOWA Week”

Keeping in line with our Safety and Caring Values, Boston Crewmembers furthered their skill set by sponsoring a Week of Wheelchair Assistance (WOWA). WOWA served as an initiative led by airport liaisons to engage and train Crewmembers in assisting Customers with special needs.

During informative sessions, Crewmembers completed hands-on training for serving Customers with disabilities in their transition as they board an aircraft. From pushing a wheelchair down the jet bridge and using a Customer Transfer Kit (comprised of a board, sling and belt), to aisle chair use and aircraft wheelchair storage, Crewmembers learned a range of tips to ensure that all processes run smoothly and comfortably for our Customers.

In order to enhance our award-winning Customer service even more, Crewmembers were given a number of communication tools for use with Customers and Airports teams. Our hats go off to the BOS Crewmembers for planning and organizing the week and the leadership team for their focus on this important topic.

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