August 29, 2011

Taking to the skies again

The sun is shining brightly, allowing New York’s infrastructure – from roadways, buses, trains and airports – to focus on recovery.  As of 6 a.m. today, the city’s mass transit system was up and running and reports have indicated that all of the airports JetBlue serves are operational.  We think the level of preparedness for this event from the government, the Port Authorities and others has been extraordinary.

Our number one priority is to ensure the safety of our customers and our crewmembers.   Thankfully, we have confirmed that the majority of our 4,500 crewmembers based in Irene’s path are ready and able to return to work to restart the airline.  Our plan is to resume flights starting at 3 p.m. today.

 JetBlue moved 50 aircraft out of the impact zone beginning on Saturday, and cancelled a total of 1,252 flights between Saturday and Monday due to Irene.  As we begin to put the puzzle pieces back together again we will operate 432 flights today, including 42 extra flights to accommodate customers whose flights were cancelled. However, we expect that it could still take several days to get everyone where they want to go.

(The photo above is our first aircraft heading east to D.C. from Pittsburgh this morning!)

While we have been able to contact all customers who were affected by cancellations, call volumes to 1-800-JETBLUE remain high.  We have expanded the rebooking window to Sept. 6, 2011 and if you’re flying this week, we ask that you continue to check the status of your flight online at www.jetblue.com before heading out to the airport.

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