August 26, 2011

Irene Ends Her Island-Hopping Tour

Irene has spent her week beating up the Caribbean and is still asking for more! As Hurricane Irene heads towards the East Coast of the United States she is losing some intensity, but her bite might prove to be as bad as her bark as she plans to smack the Carolinas tomo
rrow.

We’re following the hurricane closely and planning by repositioning close to 50 of our aircraft and crews ahead of the storm’s path (anyone have a driveway they can spare?!). We’ve issued waivers for change and cancel fees for many of our East Coast cities from North Carolina all the way up to Maine. We’ve also cancelled flights Saturday into Monday and are examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go. Affected Customers will be contacted by our Customer Support Team. Keep an eye on your email before calling in because you may have been automatically rebooked and will receive confirmation in your inbox. We appreciate your patience while we work to take ca
re of everyone.

Also, please be advised that the New York Metropolitan Transportation Authority (MTA) is planning a system-wide shut-down when trains and buses begin their final runs starting at approximately noon on Saturday in the interest of public safety and to ensure that the system can be operational for use after the storm. The shut-down will include subways, buses, Long Island Rail Road, Metro-North Railroad, and Access-A-Ride.

If you’re wondering, the answer is no; we did not fly Irene up on JetBlue. Unruly
forces of nature that have the power to rip tree roots out of the ground without breaking a sweat are simply not welcome!

Stay safe and don’t forget to check the status of your flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check the status of their flight at mobile.jetblue.com.

See below for some resources to help keep you prepared and informed:

  • Contact your local Red Cross chapter, or call 1-800-REDCROSS to find a shelter, obtain emergency food, water, and other disaster relief resources.

Posted by in Customers | Permalink | 37 Comments | Share on Facebook | Share on Twitter

37 Comments on “Irene Ends Her Island-Hopping Tour”

  • Posted by N Prince on August 26, 2011 at 1:36 pm

    When will you be updating the status on line so one can see if their Sat flight is still running as planned? The news reports online say some flights on Sat have been canceled but this blog seems to say that only Sun and Mon have been canceled. THANK YOU VERY MUCH.

  • Posted by JetBlue on August 26, 2011 at 2:31 pm

    You can check the status of your flight on jetBlue.com.

  • Posted by Irene set to snarl travel along East Coast – travel blog on August 26, 2011 at 2:37 pm

    [...] JetBlue Airways is a initial conduit to announce vital cancellations, education scarcely 900 flights around Sunday and Monday. The low-cost conduit is “examining using additional flights on Saturday night and Monday night so that we can get Customers where they need to go,” it pronounced on a blog. [...]

  • Posted by Patricia E Palmeri on August 26, 2011 at 2:39 pm

    Currently I am booked on a flight out of JFK tomorrow morning to Austin-I need to change that flight but cannot get through on the phone to postpone to a different date. I know that you guys are swamped but do not want to lose the flight. Please advise.

  • Posted by Gerrie Schwartz on August 26, 2011 at 2:44 pm

    I don’t want to use occupy your phone line to call about a drop in price for my flight next Sunday (Sept 4) and my daughter’s flight Sept 1st returning on the 4th with me. I would like to know if I can go on line and have a credit issued without having to call you. Thanks

  • Posted by Bob on August 26, 2011 at 2:59 pm

    Answer your phone please I would like to change my flight!

  • Posted by Irene set to snarl travel along East Coast | Airline Tickets on August 26, 2011 at 3:15 pm

    [...] JetBlue Airways is the first carrier to announce major cancellations, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go,” it said on its blog. [...]

  • Posted by Patrick on August 26, 2011 at 3:32 pm

    You say to check the website for cancelled flights for sunday, but you can only only check flights for thurs, fri and saturday on the website!

  • Posted by Laura Wiegman on August 26, 2011 at 4:29 pm

    Last night I canceled my flight from Tampa to NY (JFK) scheduled to leave on Friday morning and returning to Tampa on Tuesday because of the storm. I was told that I WOULD be responsible for the $100 cancellation fee because the flight was not canceled. How is this fair?? I was told that if my flight to NY was on Saturday or Sunday I would be entitled to a full refund. Again how is this fair?? I would like to re-schedule my flight to fly to NY in a few weeks but I am unsure that I should fly Jet Blue now since they have not been cooperative with this issue. My husband and I have been a Jet Blue customers for years and even have their credit card but I am now considering discontinuing my accounts with them unless this gets resolved.

  • Posted by Irene set to snarl travel along East Coast | Health Tourism Today on August 26, 2011 at 4:39 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go,” it said on its blog. [...]

  • Posted by Irene set to snarl travel along East Coast | Bali Travel Advice on August 26, 2011 at 5:16 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go,” it said on its blog. [...]

  • Posted by Recommended: Irene set to snarl air, ground travel along East Coast | Vacation Spots on August 26, 2011 at 6:10 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go,” it said on its blog. [...]

  • Posted by Irene set to snarl travel along East Coast | Travel Globe on August 26, 2011 at 6:32 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Irene set to snarl air, ground travel along East Coast | Taxipk on August 26, 2011 at 8:53 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Irene set to snarl air, ground travel along East Coast | Airline Tickets on August 26, 2011 at 9:18 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by JetBlue on August 26, 2011 at 9:39 pm

    Hi Patrick,

    You should be able to check Sunday’s status tomorrow but if you’re flying to/from the Northeast region there’s a good chance your flight has been cancelled. If that’s the case, you will likely receive email notification. We appreciate your patience while mother nature has her hand.

  • Posted by Marlene on August 26, 2011 at 10:53 pm

    Our flight Was cancelled. But predicting that I changed it to an earlier flight– you were kind enough to waive the change fee, but still charged me $112 per each of 4 tickets to make the change (chi to bos, changed from sat pm to sat am). This seems unfair– we are 4 less people now who need rebooking. My husband and I are medical personnel and needed to get home. Can you please credit us back the $450 or so you charged my family due to our flight that was ultimately cancelled? We’d be grateful…

  • Posted by Pauline Jen Ryan on August 26, 2011 at 11:52 pm

    In checking my flight status to Boston on the Sunday/Monday redeye, it says “flight already known” — as far as I know, impending hurricanes do not bend time. So does this mean it’s been cancelled? And if so why did I not receive an email notification?

  • Posted by Me Blog − BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog on August 27, 2011 at 12:17 am

    [...] Read more: BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog [...]

  • Posted by Irene set to snarl air, ground travel along East Coast | click2formoney.com on August 27, 2011 at 12:37 am

    [...] JetBlue Airways was a initial conduit to announce vital cancellations on Friday, education scarcely 900 flights around Sunday and Monday. The low-cost conduit is “examining using additional flights on Saturday night and Monday night so that we can get business where they need to go,” it pronounced on a blog. [...]

  • Posted by Irene set to snarl air, ground travel along East Coast | Vacation Spots on August 27, 2011 at 12:47 am

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog « Blogme on August 27, 2011 at 1:05 am

    [...] posted here: BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog Tags: additional-flights, customers, flights-on-saturday, low-cost-conduit, monday, palmeri, [...]

  • Posted by BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog | Mój blog on August 27, 2011 at 1:30 am

    [...] Originally posted here: BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog [...]

  • Posted by Hurricane Irene cancels thousands of flights – OCRegister | News For Usa and UK on August 27, 2011 at 2:27 am

    [...] JetBlue Airways alone has canceled some-more than 880 flights Sunday in to Monday as well as have been examining using one some-more flights upon Saturday as well as Monday nights, JetBlue officials said. [...]

  • Posted by Irene set to snarl travel along East Coast | Trips 2 Florida on August 27, 2011 at 2:44 am

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Blogme » BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog on August 27, 2011 at 2:53 am

    [...] More here: BlueTales » JetBlue » Irene Ends Her Island-Hopping … – JetBlue blog [...]

  • Posted by Irene set to snarl air, ground travel along East Coast – travel news on August 27, 2011 at 4:58 am

    [...] JetBlue Airways was a initial conduit to announce vital cancellations on Friday, education scarcely 900 flights around Sunday and Monday. The low-cost conduit is “examining using additional flights on Saturday night and Monday night so that we can get business where they need to go,” it pronounced on a blog. [...]

  • Posted by Recommended: Irene set to snarl air, ground travel along East Coast on August 27, 2011 at 5:20 am

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by JetBlue on August 27, 2011 at 7:46 am

    Hi Pauline,

    It’s likely that your flight has been cancelled and that you will receive notification 24 hours in advance. If only hurricanes could bend time, then we’d have something to get excited about!

  • Posted by Airlines begin canceling flights as Irene nears | Affiliate Review on August 27, 2011 at 9:24 am

    [...] carrier said on its blog that it had begun canceling nearly 900 flights, many of them to and from New York’s John F. [...]

  • Posted by Hurricane Irene snarls air, ground travel along East Coast – msnbc.com | CgPage on August 27, 2011 at 10:00 am

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Recommended: Irene set to snarl air, ground travel along East Coast on August 27, 2011 at 10:50 am

    [...] JetBlue Airways was a initial conduit to announce vital cancellations on Friday, education scarcely 900 flights around Sunday and Monday. The low-cost conduit is “examining using additional flights on Saturday night and Monday night so that we can get business where they need to go,” it pronounced on a blog. [...]

  • Posted by Hurricane Irene snarls travel along East Coast | Bali Travel Advice on August 27, 2011 at 11:32 am

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Hurricane Irene cancels thousands of flights #continental airlines | on August 27, 2011 at 2:23 pm

    [...] JetBlue Airways alone has canceled more than 880 flights Sunday into Monday and are examining running extra flights on Saturday and Monday nights, JetBlue officials said. [...]

  • Posted by Hurricane Irene snarls travel along East Coast | Travel Globe on August 27, 2011 at 7:01 pm

    [...] JetBlue Airways was the first carrier to announce major cancellations on Friday, grounding nearly 900 flights throughout Sunday and Monday. The low-cost carrier is “examining running extra flights on Saturday night and Monday night so that we can get customers where they need to go,” it said on its blog. [...]

  • Posted by Hurricane Irene snarls travel along East Coast – travel blog on August 28, 2011 at 7:48 am

    [...] JetBlue Airways was a initial conduit to announce vital cancellations on Friday, education scarcely 900 flights around Sunday and Monday. The low-cost conduit is “examining using additional flights on Saturday night and Monday night so that we can get business where they need to go,” it pronounced on a blog. [...]

  • Posted by Airlines begin canceling flights as Irene nears – airlines on August 28, 2011 at 6:13 pm

    [...] conduit pronounced on a blog that it had begun canceling scarcely 900 flights, many of them to and from New York’s John F. [...]

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