August 26, 2011

Irene Ends Her Island-Hopping Tour

Irene has spent her week beating up the Caribbean and is still asking for more! As Hurricane Irene heads towards the East Coast of the United States she is losing some intensity, but her bite might prove to be as bad as her bark as she plans to smack the Carolinas tomo
rrow.

We’re following the hurricane closely and planning by repositioning close to 50 of our aircraft and crews ahead of the storm’s path (anyone have a driveway they can spare?!). We’ve issued waivers for change and cancel fees for many of our East Coast cities from North Carolina all the way up to Maine. We’ve also cancelled flights Saturday into Monday and are examining running extra flights on Saturday night and Monday night so that we can get Customers where they need to go. Affected Customers will be contacted by our Customer Support Team. Keep an eye on your email before calling in because you may have been automatically rebooked and will receive confirmation in your inbox. We appreciate your patience while we work to take ca
re of everyone.

Also, please be advised that the New York Metropolitan Transportation Authority (MTA) is planning a system-wide shut-down when trains and buses begin their final runs starting at approximately noon on Saturday in the interest of public safety and to ensure that the system can be operational for use after the storm. The shut-down will include subways, buses, Long Island Rail Road, Metro-North Railroad, and Access-A-Ride.

If you’re wondering, the answer is no; we did not fly Irene up on JetBlue. Unruly
forces of nature that have the power to rip tree roots out of the ground without breaking a sweat are simply not welcome!

Stay safe and don’t forget to check the status of your flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check the status of their flight at mobile.jetblue.com.

See below for some resources to help keep you prepared and informed:

  • Contact your local Red Cross chapter, or call 1-800-REDCROSS to find a shelter, obtain emergency food, water, and other disaster relief resources.

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