August 21, 2011

Fee Waiver For Tropical Storm Irene

Due to inclement weather forecasted to impact the Dominican Republic and Puerto Rico areas, we will waive change/cancel fees and fare differences for Customers traveling through Tuesday, August 23, 2011 to/from the following cities:

  • Puerto Rico

o    San Juan (SJU)

o    Ponce (PSE)

o    Aguadilla (BQN)

  • Dominican Republic

o    Santo Domingo (SDQ)

o    Santiago (STI)

o    Puerto Plata (POP)

o    Punta Cana (PUJ)

Customers may rebook their flights for travel through Saturday, August 27, 2011 by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight.  Customers with cancelled flights may also opt for a refund to the original form of payment by calling 1-800-JETBLUE (538-2583).  Original travel must have been booked on or before Sunday, August 21, 2011.

All customers traveling to/from the airports listed above are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check the status of their flight at mobile.jetblue.com.

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One Comment on “Fee Waiver For Tropical Storm Irene”

  • Posted by Tim Cupery on August 28, 2011 at 4:12 pm

    I’m curious why it’s not possible to use the website to “Manage Flights” to change flights from affected cities, while waiving the change fees and difference fees. This creates incredibly heavy call volume. It’s either
    a) oversight in planning (understandable in the circumstances)
    b) website isn’t up to the task without errors
    c) intentional to put some disincentive against changing flights

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