August 13, 2011

JetBlue Wins Prestigious Voice Of The Customer Award

We were recently recognized in the third annual Forrester Research Voice Of The Customer Awards at the Forrester Customer Experience Forum in New York. The VoC Awards recognize initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback.

This year, there were 40 entries. Winners were chosen based on five criteria: clarity of approach, business value to the organization, positive impact on customer experience, innovation and potential for other companies to repeat the practice. Congratulations to our Customer Support and Experience Teams for their initiatives and dedication and to our wonderful Customers for this honor!

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