August 13, 2011

JetBlue Wins Prestigious Voice Of The Customer Award

We were recently recognized in the third annual Forrester Research Voice Of The Customer Awards at the Forrester Customer Experience Forum in New York. The VoC Awards recognize initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback.

This year, there were 40 entries. Winners were chosen based on five criteria: clarity of approach, business value to the organization, positive impact on customer experience, innovation and potential for other companies to repeat the practice. Congratulations to our Customer Support and Experience Teams for their initiatives and dedication and to our wonderful Customers for this honor!

Posted by in Awards, Crewmembers, Customers | Permalink | 2 Comments | Share on Facebook | Share on Twitter

2 Comments on “JetBlue Wins Prestigious Voice Of The Customer Award”

  • Posted by Peter Kim on August 14, 2011 at 11:59 am

    That’s great. Maybe now you can have your customer support team respond to the inquiries I sent in May that were never addressed, SpeakUp # 2714672 and 2718784.

  • Posted by JetBlue on August 15, 2011 at 12:03 pm

    Hi Peter,

    We’re sorry that you haven’t back from us. I’ve passed your message on to our Customer Commitment Team and someone will get back to you soon.

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