July 29, 2011

Information Regarding Federal Tax Changes

As you know, the laws authorizing the airline ticket tax and other aviation-related taxes expired at midnight, Friday, July 22, 2011. These federal passengers air transportation excise taxes are collected by JetBlue at the time of purchase and then paid to the IRS. Customers who purchased tickets on JetBlue on or before July 22, 2011, for travel beginning on or after July 23, 2011 may be entitled to a refund of these federal taxes paid.

Because these taxes are collected by JetBlue on behalf of the federal government and remitted to the IRS, Customers may obtain a refund for federal taxes paid on qualifying flights by submitting a claim directly to the IRS. We regret that we are unable to honor any refund requests at this time.

If you would like to request a copy of your receipt to include in your refund claim to the IRS, please email us at: dearjetblue@jetblue.com with your full name and confirmation number. Please also include “Expired Tax Refund Request” in the subject line of your email. We will review your request and provide an e-receipt with which you may submit to the IRS for the tax refund. Please allow 3 to 5 business days for processing.

For more information, visit the IRS FAQ’s page at http://www.irs.gov/newsroom/article/0,,id=242812,00.html

Please continue to check back on jetblue.com for further updates.

Please note: Expired taxes will not be applied to newly booked travel on or after July 23, 2011.

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