December 29, 2010

An update on our winter storm recovery efforts

The sun is shining in the Northeast and flights are taking off and landing, but New York’s airports are still digging out from the snOMG 2010 that dumped more than two feet of snow on us during our holiday week.

We’ve been working double-time to ensure the fastest return to normal operations and we plan on operating a full schedule starting tomorrow.

If you’re not sure whether your flight has been cancelled, please check your flight status before heading to the airport at http://www.jetblue.com/flightstatus. If your flight has been cancelled and you need to be rebooked, please call 1-800-JETBLUE (538-2583) and an agent can assist in finding that next available flight. We understand that the wait time to get through has been long, but the call volume has been decreasing with the extra lines and support that we’ve added. We appreciate your patience.

For more valuable travel tips during this challenging weather event, please check out yesterday’s BlueTales blog post.

Hang in – we’re almost there!

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