December 28, 2010

Winter weather event

We know the blizzard in the Northeast and Mid-Atlantic has put a big wedge in peak holiday travel and we appreciate your patience in working with us to get through it.

Posted by in Blue Ticker | Permalink | 2 Comments | Share on Facebook | Share on Twitter

2 Comments on “Winter weather event”

  • Posted by PAUL on December 29, 2010 at 1:50 am

    No email notification, flight canceled flight 181 JFK to SAN answer the phone are we receiving refunds are you re-booking flights? how can a storm that was Sun and ended Monday be effecting a flight on Wednesday? Is this a domino effect there online there is saying there are no flights your customer commitment team says to call and reschedule? inform your customers.

  • Posted by PAUL on December 29, 2010 at 12:17 pm

    I have been disconnected 5 times trying to rebook a flight that was canceled and
    I was never notified. Communication is key during these trying times, i understand weather can not be controlled but when you have my contact information telephone number and email address. I am extremely disheartened that it the middle of booking and talking to a customer service agent they are unable to contact me back. This has been the worst customer service experience I have ever dealt with.

Leave a Reply