December 28, 2010

Here’s how we can dig ourselves out

The snow has stopped falling, but it’s still on the ground – all two+ feet of it!

As we mentioned yesterday, the residual effects of a storm can put a damper in travel plans days later. Runways and taxiways still need plowing, crews still need to make it to the airport, and ground and public transportation options to the airports remain extremely limited.

We’ve compiled some tips to help navigate travel during this challenging weather event, and we invite you to add your own in the comments section:

Image courtesy of our Boston Supervisor Dan Santry

* If your flight has been cancelled we will make every attempt to contact you through your supplied email address or phone number. However, if you’ve booked through a third party service, we may not have access to that information. Be sure to check the status of your flight at http://www.jetblue.com/flightstatus.

* If your flight has been cancelled, you have the option to be booked on the next available JetBlue flight, receive credit toward a future JetBlue flight or get a full refund for that flight.

* If you choose to rebook on the next available flight, call 1-800-JETBLUE (538-2583) and an agent can assist in finding that next available flight.  We are being swamped with calls, as you can imagine, so if you don’t get through the first time, please try again.  We are adding more lines and agents to help answer all of the calls.

* If your flight is canceled and you’d like a refund or credit on the unused portion of the ticket, you can call 1-800-JETBLUE (538-2583) or please write to us at http://www.jetblue.com/speakup. (Refunds may take 7 to 10 days to post after processing.)

* Don’t go to the airport unless you have a confirmed ticket for a flight that is still scheduled to go.  (Check the status of your flight here.) Customers looking to standby for a flight or purchase a ticket at one of these airports may not be accommodated at this time.

* For those traveling to or from our home airport in New York City, the JFK AirTrain is not operational, but expected to resume service tomorrow. As a result, please allow extra time to get to the airport.

* If you are having difficulty getting to the airport and need to cancel your flight, we encourage you to try to contact us prior to your flight’s scheduled departure.  In addition, we are waiving change fees for select routes for customers traveling through Wednesday December 29. For the latest information on this go to http://bit.ly/jbalert.

The safety of our customers and our crewmembers comes first. Thank you for your patience  – we’re doing our best to get you where you need to go!

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