December 20, 2010

You Can’t Make This Shtick Up – Divine Intervention

As relayed by one of our Customer Support Crewmembers:

Image courtesy of Ciji Adorno

I was helping a Customer in an irregular operation (IROP) situation who was very frustrated. He had a business meeting the next in Santo Domingo but couldn’t get there as scheduled because of the storm. He wanted to know what I was going to do for him so I looked at all the available flights. I suggested he try flying to or from a sister city ariport but nothing I offered was going to work. He was getting more agitated so I even checked what was available on other airlines. He wanted me to book him on another flight with a different airline and pay the difference in airfares. I validated his right to be frustrated but told him that unfortunately JetBlue does not control the weather so we will not be booking him with a different airlline nor paying the difference in airfare but we would be more than happy to refund his JetBlue fare to his credit card.

He was not happy and asked me “who does”.

I asked, “do you mean who controls the weather?”

He said “yes”.

I couldn’t help but chuckle and replied, “God,” to which he he said, “who?”

“You know, the big guy in the sky.”

He got very quiet and decided that a flight to a different airport would work after all.

For the rest of the re-booking he was very civil and thanked me for getting him on another flight.

Posted by in You Can't Make This Shtick Up | Permalink | 2 Comments | Share on Facebook | Share on Twitter

Leave a Reply